• Resolved annsmakeupcorner

    (@annsmakeupcorner)


    Hello,

    i don’t have much experience in wordpress I have 1 wordpress site annsmakeupcorner.com and now i am unable to access the dashboard or my wp_admin i only see a blank page.

    i don’t know where to begin and all the terms you use are like unknown by me im sorry but i don’t have much experience.

    It happened when i was install new themes and then out of nowhere i have a blank page with this link http://www.annsmakeupcorner.com/wp-admin/themes.php?deleted=true

    please help

Viewing 2 replies - 1 through 2 (of 2 total)
  • heh

    we have all been there.

    The most important thing to do when something like this happens is to remember the last thing you did that might have caused it.

    Did you install a new Theme or Plugin?
    Did you edit any of your files? like wp-config.php

    Normally a white screen is due to you installing a plugin that breaks your website but it can happen with themes.

    Unfortunately if you are locked out you can not simply go in and fix it by clicking.

    You will need to use a FTP App to login to your website and find the plugin folder.. Rename the Plugin Folder and this will turn all your plugins off.

    If the problem was a plugin your site should work to some extent without the plugins loading..

    If that did not work rename your specific theme folder such as
    /wp-content/themes/annstheme to annsthemeoff

    and your site should display with the default wordpress theme.

    Again you will need to get an FTP application to change your directory names but FTP is pretty simple .. it looks like you are browsing for files locally on your hard drive .. well kinda.

    to login using FTP you should contact your website hosting company for directions. normally its your account username and password and your domain name for the host should get you in… however some hosting companies are a little different.

    good luck

    I should mention an FTP app

    https://filezilla-project.org/

    most people like that

Viewing 2 replies - 1 through 2 (of 2 total)
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