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I can't access my dashboard on one of my wordpress sites (34 posts)

  1. nanetteiris
    Member
    Posted 11 months ago #

    Hello, I have 3 wordpress sites and on one of them I am unable to access the dashboard (http://www.careerdesigner.net). I can login to my site and access other menu items but under dashboard their are no menu items (Home, Updates) and I get an error message when I click on it that says "You do not have sufficient permissions to access this page." even though I am the admin.

    I haven't changed anything but a theme and deactivated two plugins. I have no idea what to check to fix the problem since I haven't made any significant changes. Hopefully someone can help.

  2. Nikhil Vimal (NikV)
    Member
    Posted 11 months ago #

    Are you running a WordPress multisite install?

  3. nanetteiris
    Member
    Posted 11 months ago #

    No I'm not running a multisite install?

  4. esmi
    Forum Moderator
    Posted 11 months ago #

    Try:
    - switching to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    - running the upgrade manually via wp-admin/upgrade.php

  5. nanetteiris
    Member
    Posted 11 months ago #

    Is resetting the plugins deactivating them all? I can access everything in the admin area except for the wordpress dashboard page. I wasn't sure if I made that clear previously. Under Dashboard there are only the bbpress dashboards.

  6. esmi
    Forum Moderator
    Posted 11 months ago #

    Please re-read my post above. None of the suggestions made require you to login to your WordPress dashboard.

  7. nanetteiris
    Member
    Posted 11 months ago #

    I understand that but I can login in using wp-admin but can't access the dashboard page.

    Your post above sounds like I am replacing my existing wordpress install and uploading a brand new one. Is that the case and if so is that the only option for an issue like this? If so I will try it but it makes me worry that other issues can arise.

  8. esmi
    Forum Moderator
    Posted 11 months ago #

    No - you are not replacing your existing WP install. Just uploading a fresh set of core files, confirming that your update to WP 3.6 was fully completed and removing any potentially problematic plugins or theme.

  9. nanetteiris
    Member
    Posted 11 months ago #

    This did not work and I have since upgraded to 3.6.1 and still get a message that I don't have sufficient permissions to access dashboard or other areas of the site that an admin should have access to and I'm logged in as the admin.

  10. GoSolutions
    Member
    Posted 11 months ago #

    hi , did you manage to get this to work? as i am experiencing the same problum :(

  11. esmi
    Forum Moderator
    Posted 11 months ago #

    As per the Forum Welcome, please post your own topic.

  12. nanetteiris
    Member
    Posted 11 months ago #

    No unfortunately it is not fixed. I still get a message that I don't have sufficient permission to access my dashboard and I can't use JetPack because I don't have sufficient permission to connect and I can't access other parts of my site that as admin I should be able to access.

    I'm still hoping someone will help me out.

  13. WPyogi
    Volunteer Moderator
    Posted 11 months ago #

    Looks like you still have your theme and plugins active - could you please change those back to OFF again - you need to do so using FTP to access the files on the server.

  14. markshalom
    Member
    Posted 11 months ago #

    I have a similar problem since upgrading to 3.6.1. I cannot access my dashboard. Everytime I try I get an error like this:
    Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 30720 bytes) in /home/scforg/public_html/wp/wp-admin/includes/ms.php on line 584
    Has anyone any ideas?

  15. WPyogi
    Volunteer Moderator
    Posted 11 months ago #

    @markshalom - see:

    http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    If you need additional help, please start your own thread.

  16. nanetteiris
    Member
    Posted 10 months ago #

    I have changed the theme and plugins folder as requested above. I just get a blank white page when going to my website. What do I need to do now?

  17. Frances Tottas
    Member
    Posted 10 months ago #

    I cant access wordpress at all.
    yesterday i was in, updated plugins and themes and after that I get this message:
    Warning: Cannot modify header information - headers already sent by (output started at /home/content/87/7885487/html/wp-content/plugins/twitter/widget_twitter_vjck.php:171) in /home/content/87/7885487/html/wp-includes/pluggable.php on line 875

  18. esmi
    Forum Moderator
    Posted 10 months ago #

    As per the Forum Welcome, please post your own topic.

  19. nanetteiris
    Member
    Posted 10 months ago #

    Can anyone help with this?

  20. WPyogi
    Volunteer Moderator
    Posted 10 months ago #

    I still see your theme and many plugins, including caching - which may be the problem:

    !-- Performance optimized by W3 Total Cache. Learn more: http://www.w3-edge.com/wordpress-plugins/

    Served from: http://www.careerdesigner.net @ 2013-10-05 12:27:38 by W3 Total Cache -->

    Delete the cache and then deactivate all plugins and switch themes. Are you doing so using FTP?

  21. nanetteiris
    Member
    Posted 10 months ago #

    I turned plugins off and switched theme using FTP. What should I do next?

  22. WPyogi
    Volunteer Moderator
    Posted 10 months ago #

    And what's going on with the site now?

  23. nanetteiris
    Member
    Posted 10 months ago #

    I still get a message that I don't have sufficient permission to access certain areas like the dashboard.

  24. WPyogi
    Volunteer Moderator
    Posted 10 months ago #

  25. nanetteiris
    Member
    Posted 10 months ago #

    I made that change in the database and nothing happened...still don't have permissions.

  26. WPyogi
    Volunteer Moderator
    Posted 10 months ago #

    Have you checked the file permissions -

    http://codex.wordpress.org/Changing_File_Permissions

    Have you tried reintalling WP as per esmi's post above -

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

  27. nanetteiris
    Member
    Posted 10 months ago #

    I will try this. How will it effect all of my articles, images, content etc.?

  28. nanetteiris
    Member
    Posted 10 months ago #

    I did all of the above.
    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    Afterwards I am still getting the same message that I do not have sufficient permissions to access the dashboard.

  29. KRAZYkandace
    Member
    Posted 10 months ago #

    It sounds like maybe your admin user or the user that you are using doesn't have the correct permission access assigned in the database.

    This is a break down of tables in the database:
    http://codex.wordpress.org/Database_Description#Table:_wp_usermeta

    You would have to check the wp_usermeta table in your database to see if your user still has the correct permissions.

    The part that is important is the wp_capabilities a:1:{s:13:"administrator";b:1;}

  30. nanetteiris
    Member
    Posted 9 months ago #

    KRAZYKandace thanks so much for your post. I changed the wp_capabilities in the database to what you listed above because it was set to a:2:{s:13:"administrator";s:1:"1";s:13:"bbp_keymaster";b:1;} I tried logging in and got the same message that I didn't have permission to access dashboard. I went back to my database and noticed that after I logged in the wp_capabilities changed back to a:2:{s:13:"administrator";s:1:"1";s:13:"bbp_keymaster";b:1;}. I thought maybe the buddypress forum plugin was interfering so I deactivated it. (I don't have a buddypress site just using the bbPress plugin to add a forum to my site.)

    I tried logging in again and this time with the plugin deactivated the wp_capabilities stayed at a:1:{s:13:"administrator";b:1;} but I still get that same message saying I don't have sufficient permission to access the dashboard. Any suggestions? This is so frustrating since it makes it hard to manage my site without access to the dashboard.

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