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I can login as admin in safari browser but not firefox (8 posts)

  1. signify
    Member
    Posted 9 months ago #

    I can log into my self-hosted admin user id on Safari but not with Firefox. It does not even recognize my user id. I get the following error:

    ERROR: There is no user registered with that email address.

    I have cleared the cache the cache in Firefox before trying again to login. I spoke with my web hosting company, Bluehost, and they had the same problem.

    What do I do to solve this situation?

    Amanda

  2. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    Have you cleared the cookies in Firefox or reinstalled it?

  3. kmessinger
    Volunteer Moderator
    Posted 9 months ago #

    I thought the WordPress message was ERROR: Incorrect username or password.

    Do you get your error at the normal wp-admin log in?

  4. signify
    Member
    Posted 9 months ago #

    I have cleared my cookies.

    It is giving me ERROR: Incorrect username or password when I try to log in.
    It is giving me ERROR: There is no user registered with that email address when I tried to reset the password while in Firefox.

  5. esmi
    Forum Moderator
    Posted 9 months ago #

    Have you tried using Firefox on another computer?

  6. signify
    Member
    Posted 9 months ago #

    No. I only have my MacBook. Firefox loads fine and I can surf the web but I can login to WordPress.

  7. esmi
    Forum Moderator
    Posted 9 months ago #

    I use Firefox all of the time (as do many other people here), so this would seem to be a problem with your copy of Firefox rather than anything within WordPress. Have you removed all extensions?

  8. signify
    Member
    Posted 9 months ago #

    No, I will do that and see what happens.

    Thanks for getting back to me so quickly.

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