WordPress.org

Ready to get started?Download WordPress

Forums

I can log in, but dashboard blank (14 posts)

  1. nb23
    Member
    Posted 1 year ago #

    Hi all,

    My site looks normal and is accessible, but when attempting to reach wp-admin I get a blank white page. In looking around on the forum I came across http://validator.w3.org/, which allows me to proof whether my website has errors in the markup. Indeed, there's all kinds of spammed content and viagra stuff nested in my webpage (take a look here by scrolling down to Cleaned-up Source Listing).

    I'm not really sure what the next step is. I went to phpMyAdmin and tried reseting my plug-ins, but this didn't help me access my Dashboard. Any thoughts?

    My website: http://nb23.com/blog

    Thanks in advance,
    Nathan

  2. Gerald@wpcustoms
    Member
    Posted 1 year ago #

    try this:
    http://wpdude.com/case-study-disabling-plugin-dashboard-fubar
    (do not delete the plugins - just move them out of the /wp-content/plugin folder temporarily so you can access your admin panel again.

    about the spam: consider using AKISMET to filter 99% of spam comments
    http://wordpress.org/extend/plugins/akismet/

  3. nb23
    Member
    Posted 1 year ago #

    Hi Gerald,

    Thanks for the link. I tried this approach several times, but it hasn't had an effect. Removing the plugins folder altogether hasn't made it possible to view my /wp-admin screen or dashboard. Any other ideas?

    Once I get up and running again, I'll be sure to get AKISMET running. Thanks for the tip.

    Nathan

  4. nb23
    Member
    Posted 1 year ago #

    I just found that my blog theme, Simplepress-2, hasn't been updated in over two years. Is it possible that it's my theme that is causing the problems?

  5. nb23
    Member
    Posted 1 year ago #

    To answer my last post, no. I manually switched the theme via phpMyAdmin to twentyeleven, but still cannot view the dashboard.

    Can anyone help?

  6. omniafausta
    Member
    Posted 1 year ago #

    Hey you posted on my post with a similar problem and I thought I should mention this:
    today I updated my WordPress to the new version 3.5 and for me that ended my problems!
    I was able to turn on all my plugins again without getting that white screen.

    So turn off your plugins by renaming your plugin folder through ftp to plugin-hold, if you then can access your admin, update your WordPress to 3.5, rename your plugin folder again to plugins, and see what happens.
    I hope this will solve it for you too!

  7. nb23
    Member
    Posted 1 year ago #

    Hey, thanks for sharing. I tried changing the name of my plugin folder through FTP to plugin-hold as you suggested, but I still can't access my admin. I'm hopeful that the 3.5 update will work, though I've never done it as a manual install before. I usually just update through the dashboard. Any tips on how you updated to 3.5? I assume you had to do this without accessing your admin...

  8. JamesBearden
    Member
    Posted 1 year ago #

    I have the same problem, blank dashboard, which happened immediately after I updated to WP 3.5. I had no problem before that.
    I've tried renaming the plugin folder to plugin.hold but that has no effect.

  9. nb23
    Member
    Posted 1 year ago #

    @James: I'm curious whether it has to do with the theme rather than plugins. What theme do you use? I still haven't solved this, and I'm starting to wonder if it has to do with my theme becoming obsolete. Did you solve your 3.5 issue?

  10. nb23
    Member
    Posted 1 year ago #

    Okay, so I decided to follow instructions from this thread. Basically, I switched to the twentytwelve theme, deleted everything except my wp-content folder, then uploaded a fresh WP 3.5 install (minus the things I didn't delete). But then as I went to check my site, wp detected that I didn't have a config file, and gave me the option to go ahead and set it up. After going through that process of updating my database, I was able to access my wp-admin! Great, except that none of my content was there: the site looks like a template 'hello world' site without any of my posts, links, etc. So I decided to put the backup of my config.php file in there. My site is back, but I still can't access my admin.

    Long story short: this looks like a problem with my config file. Any thoughts on how to troubleshoot?

  11. I would look at the wp-config.php file and compare it to the wp-config-sample. php.
    I would take your db, username, password and host info from the wp-config.php and paste it in the wp-config-sample.php and then generate a new wp-config.php using that.
    Hopefully the new wp-config.php with your old db connection info will let you log back in.

    Make sure you keep a copy of your old wp-config.php though...

  12. nb23
    Member
    Posted 1 year ago #

    Christine - this did the trick! My original wp-config.php file didn't have 'salts,' which may have been the difference maker. I did a side-by-side comparison of my wp-config.php with wp-config-sample.php from WP 3.5, noticed the discrepancy, and then defined the salts.

    When I logged in, no more blank screen for the dashboard. Phew. Consider this thread 'resolved.'

    Thanks folks!

  13. JamesBearden
    Member
    Posted 1 year ago #

    Well, I guess I'll have to open a new thread. I tried copying "db, username, password and host info from the wp-config.php and paste it in the wp-config-sample.php and then generate a new wp-config.php" and uploading it. I still cannot see the dashboard. I know I'm successfully logged in, since if I move back one screen on my browser I can see the admin navigation bar at the top of the blog screen.

  14. nb23
    Member
    Posted 1 year ago #

    Hi James, for me it was not just that top part of the config file, but also defining the salts below with unique phrases (in the 'Authentication Unique Keys' section). I had an old config file from 2009, and it didn't have those fields. So I put in all the db, username, password, and host info like you did, but then changed the salts too.

    Good luck. I know exactly what you're talking about.

Topic Closed

This topic has been closed to new replies.

About this Topic