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NextGEN Gallery
[resolved] Hyperlink button grayed out / not working (27 posts)

  1. photocrati
    Member
    Plugin Author

    Posted 8 months ago #

    We've had numerous users report that the hyperlink button in the add/edit page/post screen is grayed out and not working.

    I'm creating a sticky topic on this at the top of the forums so that other users who come here will see it know we're aware of the issue and working it. It's one of the highest priority items for the next update, hopefully a week or less away. If we find a patch, we'll also post it here.

    CREDENTIALS

    Most users are not having this problem, so we need to be able to diagnose what's producing it for specific users.

    For that reason, if you are having this issue, I'd like to ask if you'd consider submitting a bug report with login credentials. We'd need WP admin credentials at the least, and if you want to add FTP, we'll patch your site with the fix when we find it.

    http://www.nextgen-gallery.com/report-bug/

    -
    Otherwise, you are welcome to post any other details here and we'll see them. You can follow/subscribe to this post and you'll get updates.

    Thanks.

    http://wordpress.org/plugins/nextgen-gallery/

  2. w.bear
    Member
    Posted 8 months ago #

    Same problem here (Win7/xampp-test-environment):

    Local-Example-Screenshot: http://s7.directupload.net/file/d/3346/y6yleyby_jpg.htm

    It works normally again if I deactivate NextGEN 2.0.7

  3. photocrati
    Member
    Plugin Author

    Posted 8 months ago #

    @w.bear: yes, it's definitely triggered by NextGEN, but not in most cases, so there's something specific to environments where it's happening.

    On that note, I wanted to add: If anyone is willing to try it, can you please try momentarily deactivating other plugins, see if the issue persists, and then reactivate your plugins. Many of the issues we've been seeing are conflict related, so that's a real possibility here.

    Thanks again for any details.

  4. w.bear
    Member
    Posted 8 months ago #

    I have 28 plugins deactivated simultaneously. Only nextgen 2.0.7 was left. The Hyperlink error unfortunately remained. (locally tested under Win7 and http://www.apachefriends.org/en/xampp.html)

    I think the problem is in the "ngg_attach_to_post_tinymce_plugin.js"

    BTW: If I select some text and then press <B> (bold) once or twice -> then the hyperlink button is working again.

  5. w.bear
    Member
    Posted 8 months ago #

    I can also drag the editor window larger or press any other button (except the NextGEN-ATP-Button) after I've selected some text. After that procedure the hyperlink-button works again.

  6. photocrati
    Member
    Plugin Author

    Posted 8 months ago #

    @w.bear: I've added these details to the issue. Thanks for posting. Do you have to do this again each time you're on a new post/page? If anyone else is having this issue, I'm wondering if you can try what @w.bear is doing and let us know if it works again for you as well.

  7. w.bear
    Member
    Posted 8 months ago #

    Yes I have to do this each time when I edit a new/other page...

  8. w.bear
    Member
    Posted 8 months ago #

    Another Problem with "ngg_attach_to_post_tinymce_plugin.js":

    http://s7.directupload.net/file/d/3346/92mcrt43_jpg.htm

    Clicking the NextGEN-ATP-Button destroys title-line and close-button of other Tiny-MCE-Interfaces.

  9. TrowenComm
    Member
    Posted 8 months ago #

    We are having problems like this on some of our sites. If you use the text editor and not the visual editor it's not a problem. If you bold text and then unbold it starts to work, but creating a page or accessing and existing page or post grays out the link and unlink function when you first access the page. Once you use the text formatting keys like bold, italics or underline text tools in the WordPress visual editor things function normally. But go back to the page and it won't work again.

    Some sites are using 3.5.2 and version 2 and latest one is 3.6 with version 2.07

    Will send credentials via the form for site access.

  10. joesernio
    Member
    Posted 8 months ago #

    All,

    Installed the newest update (Today) and the shortcodes seem to not display the PHP error anymore but still get Gallery Not Found for every shortcode that i use in the page.

    Any Ideas.

  11. w.bear
    Member
    Posted 8 months ago #

    @photocrati

    If I change the line 74 from the file "ngg_attach_to_post_tinymce_plugin.js" to

    /* return false; */
    or
    return true;

    both does work. (the hyperlink button and the table handling in TinyMCEAdvanced)

    The error must be somewhere in this code-area. Please check.

  12. w.bear
    Member
    Posted 8 months ago #

    Sorry: I mean line 78

  13. w.bear
    Member
    Posted 8 months ago #

    To get this hack work in IE the local browser cache must be deleted.

  14. photocrati
    Member
    Plugin Author

    Posted 8 months ago #

    @w.bear: Thanks again for the additional troubleshooting. I've added the additional details to our issue for this.

  15. prosperewebitor
    Member
    Posted 8 months ago #

    Just sent you an email about this. Please update/fix soon.

  16. photocrati
    Member
    Plugin Author

    Posted 8 months ago #

    Hi all: we've introduced a fix for this and released at part of our latest informal mini-release. If you are comfortably with FTP and manually updating your plugin files, you can download the new zip here:

    http://www.nextgen-gallery.com/nextgen-gallery-latest-beta

    Otherwise the fix will be included in the next official release, which we're expecting to push out roughly on Monday.

    And if you still have issues linking obviously let us know.

  17. prosperewebitor
    Member
    Posted 8 months ago #

    Tried uploading manually...got a fatal error.....(emailed you about it)

  18. photocrati
    Member
    Plugin Author

    Posted 8 months ago #

    Just replied to your email.

  19. w.bear
    Member
    Posted 8 months ago #

    Just tested: In 2.0.10 the error is resolved. Similarly, the TinyMCE Advanced table editing now works correctly.

    This problem still appears in 2.0.10:

    Another Problem with "ngg_attach_to_post_tinymce_plugin.js":

    http://s7.directupload.net/file/d/3346/92mcrt43_jpg.htm

    Clicking the NextGEN-ATP-Button and then clicking another Interface-Button - like text,word (TinyMCE) or in the above example:pictures (TinyMCE-Advanced) - destroys temporarily the title-line and close-button of other Tiny-MCE-Interfaces.

    Perhaps a problem with the onOpen/onClose-Functions.

  20. photocrati
    Member
    Plugin Author

    Posted 8 months ago #

    @w.bear: Thanks for the update. You've been amazing during this release and I appreciate it.

    For now, I'm going to mark this issue as fixed for the hyperlink button because a quick fix is available and included in the next release. That way people know. If for some reason it doesn't work, please just ask us to reopen, or start a new thread, as you prefer.

    Thanks everyone for your patience on this.

  21. Phill29
    Member
    Posted 8 months ago #

    It is good to know that this is now fixed and will be released in the next update, so thanks to photocrati again. Meanwhile I have discovered if you format text with the bold option the hyperlink pops back out of the grey, but once used it reverts back again. You can overcome the grey issue by using the keyboard short cut Alt + Shift + A for now if you wish to.

  22. dobrodukh
    Member
    Posted 8 months ago #

    Last update - 2.0.11 Again, links do not work!!! You fix it when be?

  23. w.bear
    Member
    Posted 8 months ago #

    @dobrodukh
    Topic of this thread are the hyperlink-buttons in TinyMCE and the table-buttons in TinyMCEAdvanced-Plugin. These buttons now work in NextGEN 2.0.11. (now you can click on these buttons - before they were grayed out) At least for me.
    Maybe you mean something else with the error description "links do not work"?

  24. dobrodukh
    Member
    Posted 8 months ago #

  25. photocrati
    Member
    Plugin Author

    Posted 8 months ago #

    @dobrodukh: Hmm. We've confirmed this fix with at least 10 cases, and haven't yet seen a case where it's not fixed in 2.0.10/11. I'm wondering if you can try momentarily deactivating other plugins (except NextGEN) just long enough to see if the issue goes aways so we can rule out other plugins as well as conflicts?

    If you do that and are still having it, then if you could please send a bug report with login credentials, I think we may need to login and see what's happening there.

    http://www.nextgen-gallery.com/report-bug/

    Thanks.

  26. dobrodukh
    Member
    Posted 8 months ago #

    It did not help,
    http://s2.ipicture.ru/uploads/20130819/7gSmXW6E.png
    wrote in support.

  27. photocrati
    Member
    Plugin Author

    Posted 8 months ago #

    Ok, I'll check there. Thanks.

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