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[resolved] Huge Problem How can I fix it? (9 posts)

  1. gfxtwin
    Member
    Posted 1 year ago #

    [Topic line decapped - Please do not post in all caps - it's considered yelling]

    I activated a plugin and this happened: Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 122880 bytes) in /data/14/1/100/114/1263114/user/1347648/htdocs/wp-content/themes/churchope/classes/Admin/Theme/Item/Events.php on line 96

    The website is for a regionally well-known NPO and now I can't access the dashboard. How do I fix this?

  2. pete_398
    Member
    Posted 1 year ago #

    Can you try removing the new theme via FTP, so that only the old 9workable) theme is in use ?

  3. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Yes, per the above, try deactivating the theme and/or plugins via FTP:

    http://codex.wordpress.org/Login_Trouble

  4. gfxtwin
    Member
    Posted 1 year ago #

    Removing the theme via FTP? Before i do this, I just want to be cautious: I found out via searching on google and this forum that this is likely a PHP memory problem. Also, my host is network solutions and I've heard that fixing the PHP problem through that host is INCREDIBLY tricky.

    Also, is there a chance that my content and anything regarding the layout/design/settings of the site could be affected/changed?

    And I can still access the actual site - I just can't get into the dashboard/admin.

  5. gfxtwin
    Member
    Posted 1 year ago #

    I've blindly stumbled upon the file manager. Is there a way I can fix this problems by deleting files?

  6. pete_398
    Member
    Posted 1 year ago #

    Before you do anything, do a full backup, it should only take 5 mins or so.

    My understanding is that themes and plugins are static pages, so after the backup, remove the plugin via FTP, the one that was activated today.

  7. gfxtwin
    Member
    Posted 1 year ago #

    what about a restore? Maybe going back a day. Could that fix the problem? If so, should I still do a back-up first?

  8. pete_398
    Member
    Posted 1 year ago #

    Yes, a restore may well fix the problem, and yes, I would do a backup first..

  9. gfxtwin
    Member
    Posted 1 year ago #

    Problem solved! Thanks to pete and everyone who replied!

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