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How to make the forums a better and more useful place. (57 posts)

  1. Mark (podz)
    Support Maven
    Posted 9 years ago #

    Every single answer provided here is written by someone who is not paid to answer you.

    Do not demand an answer, ask for one.

    And please use some manners - words like "please" and "thank you" go further than you might think.

    http://www.tamba2.org.uk/wordpress/forum/

    Thanks :)

  2. And SEARCH! Please search first.

  3. NuclearMoose
    Member
    Posted 9 years ago #

  4. Michael Adams (mdawaffe)
    Member
    Posted 9 years ago #

    Oooh... Sticky!

    As Podz mentions in his excellent link above, it's nice to say "Thanks, it worked!" or something similar if an idea you find here works. Not only are you being polite, you're letting others know that the idea provided really is a working solution. A lot of threads just stop after an idea is given with no feedback from the OP (or anyone else) about its effectiveness.

    (I know it's a duplicate. My excuse: there's real, long-term benefits in following up on your posts. Do it.)

  5. Vistronic
    Member
    Posted 9 years ago #

    There is also benifits in giving a answer.
    Many posts do not get a answer.

  6. Mark (podz)
    Support Maven
    Posted 9 years ago #

    @Vistronic:
    Yes, some posts do not get an answer, and after being around here for over a year, I'll try and explain why.

    1. The post is badly worded to the point that what is actually being asked for cannot be worked out. Although we could ask for more info, the poster should be giving lots of information first.

    2. Every answer given relies upon that fact that someone else somewhere has come across the problem and posted a solution. If someone is running WP on some obscure Linux code, then we just cannot help unless someone else is too and they have experienced the same problem AND they come here to tell us. This forum relies on information to keep it going.

    3. The link in the top post leads to a page where it states that if your post has not got an answer, ask yourself why. Just "*bump*" will not do - it tells us nothing more, and is annoying. Think about how you can help us to help you. The regular forum supporters already spend a great deal of time here answering questions - make it easier for us maybe ?

    4. If you do not speak English as your first language, please say so. There are increasing resources (I know of german, italian, japanese, french (?) ) and we may be able to direct you somewhere better.

    Overall, just remember something:
    Don't get mad at us for not answering. We come here to help because we like WP, we want to continue to build on what is a great community and we want to assist others in being able to use and enjoy WordPress - it's not in our interest to leave questions unanswered.

  7. I'm sorry, Podz. I just feel that this needs to be present in this thread more than once.

    WE ARE ALL VOLUNTEERS! WE DO NOT RECEIVE PAYMENT IN ANY WAY, SHAPE, OR FORM!.

  8. moshu
    Member
    Posted 9 years ago #

    Right manx! Moreover, I have just been officially "diagnosed" as addicted to the net and WP forums, and the psychiatrist (who happens to be the woman sleeping in the same room with me... LOL) will ban me from here if I have to answer the same questions all the time :)

  9. Vistronic
    Member
    Posted 9 years ago #

    thank you message recieved...
    i to like word press and os

    vis.

  10. Root
    Member
    Posted 9 years ago #

    For my 2c - since 1.5 the developers possibilities are now unlimited. There are also now huge numbers of new users and the volume of those is accelerating. This may not be fair entirely but a lot of folk indicate in their questions that they are trying something very ambitious, but at the same time indicating they are not really clear on even the basics. Those are very difficult questions to answer.
    Finally the really cool themes do have a side effect. The forum helper probably wont have seen it before and has no idea about the underlying file structure. Heck - I do not even understand my own theme hackery. :)

  11. vkaryl
    Member
    Posted 9 years ago #

    Oh gosh, Root - NOW I feel better! I don't understand mine either....

    I think the biggest thing is simply to be polite and express appreciation for those who try to help, even if you aren't getting the information you think you need. And patience IS a virtue, even though our world does not lead you to believe it's necessary....

  12. frank1
    Member
    Posted 9 years ago #

    Just a newbie perspective on this topic. I can not imagine what it must be like to be one of the people building and supporting (for free no less) something as popular as WP. But you guys need to know that you are hugely appreciated. In my opinion people like the WP group and the larger WP community is what the internet was supposed to be like 'way back when'. I thank you guys, and I am sure if some of the 'bizzillion' people out there using WP thought about it for a minute..they would thank you as well.

  13. Pauls
    Member
    Posted 9 years ago #

    To all who help out here on the WP support forums I wish to express my sincere thanks.

    I use WordPress avidly on a number of sites and come here looking for answers. 9 times out of 10 a couple of searches and 20 minutes reading through the resulting threads answers those questions - or gives me enough info to accomplish what I need.

    Kudos to the experts here, and also to those who ask the questions, because without such diverse questions this forum would not be the wealth of info it is and will continue to be.

    Thanks all!!

    Respectfully,

    Paul Short
    http://BlogLogic.net

  14. Lorelle
    Member
    Posted 9 years ago #

    And just a note to everyone following this wonderful mushy thread.

    As outlined in the lesson on posting an effective question, you can also find more information on how to get help in the VERY helpful WordPress Codex, our "wiki" of information and vast resources to help you get going. Many of the volunteers who help to answer your questions also contribute to this resource, often using answers uncovered here in the forum.

    There are also very helpful articles in the Codex on :

    Getting More Help About WordPress
    How to Use the Support Forums and Get More Help

    There is also other resources and information like the WordPress IRC chats - ain't it amazing how many wonderful ways people are helping to not only develop and improve WordPress, but sharing information to help everyone using WordPress. Amazing.

  15. moshu
    Member
    Posted 9 years ago #

    A short note for those asking for help with a plugin:
    Provide a link to the plugin in question (where did you download from).

  16. gutielua
    Member
    Posted 9 years ago #

    Please add a FAQ's section, for the most common questions and answers!

    Grazie!
    8bites

  17. Mark (podz)
    Support Maven
    Posted 9 years ago #

    http://codex.wordpress.org/FAQ

    Please ........ put questions there, put answers there, put both there if you have both - if you think that a question can be asked in several different ways, then please make the changes.

  18. gutielua
    Member
    Posted 9 years ago #

    Ok, sorry doesn't was my intention, please erase my post.

  19. sarcenet
    Member
    Posted 9 years ago #

    I would also like to extend my thanks--I hardly ever post because my anwers are almost always in the forum.
    I wanted to add that I think sometimes there isn't a response because the same question has been answered a million times already. So sometimes a lack of response means you should spend more time searching the forums. That happened to me with one of my first posts and at first I was frustrated, but I kept searching and eventually figured it out--a good lesson as I learned a lot along the way.
    Anyway, long and short of it is, you guys are awesome. I've stuck with WP partly for the amazing support community (and partly because WP is just awesome). Thank you so much.

  20. robinkohli
    Member
    Posted 9 years ago #

    i added this "blank" post by mistake and there is no way to delete it so i am just adding this text to it. sorry everybody.

  21. Joni
    Member
    Posted 9 years ago #

    I'll throw my two cents in too. Sometimes, you may not get an outright answer or solution to your problem, but by reading the various threads (arrived at by using the search box to find like topics) you may be pointed in a direction which may inadvertently lead to a solution to your problem. That's happened to me a few times.

    I may post a problem and not see an answer, but I may see other people querying me further, and putting out suggestions, which leads me to THINK (I know, it's hard the first time!) and eventually I have (on one or two occasions) solved it myself this way.

    ALWAYS go back to your original thread and post the solution, even if you found it elsewhere. It's a great way to give back to the community and help some other lost soul who may find themselves in your same predicament.

    And one thing I learned a long time ago hanging around in newsgroups, especially technical newsgroups where people are likely to post desperate "Help Me!!!!!" type questions:

    As here, they are all volunteers, with lives to live. And sometimes, maybe they just don't feel like posting the answer. You know? It's not set in stone and there's no written, money-back guarantee. People give what they can when they can. That being said, this is one of the best places on earth to come for help, not only with WordPress itself, but with other things connected with running a site, HTML, CSS, PHP, etc.

    I blame the infamous (notorious?!) Root for poking a stick into my cage and getting me to abandon a table-based layout in favor of something easier to maintain and easier on the browser.

    By lurking here on these forums, and especially by jumping in with both feet (just don't land on any toes!), you just may learn a thing or two!!

    Have a wonderful day everyone. And if I never said it before, THANKS MUCH to everyone who'se helped me, inspired me, prodded me into action or just lent an online "ear" to my blatherings!

  22. Root
    Member
    Posted 9 years ago #

    With the loads of new folks coming to the forum daily it is worth reminding everyone that you can use Google to search the forum. Not many people know that. :)

    @Joni: and what a struggle it was :)

  23. TechGnome
    Moderator
    Posted 9 years ago #

    Too bad stickies don't also stay at the top of the front page. It seems that we have forgotten a few common sense rules. This is in response to a thread I just came across and it seems to bear repeating, _AGAIN_.

    You know, there's nothing worse that people who post a problem, then reply back with, "nevermind, got it working now".... and then don't POST WHAT THEY DID! Now, in a week or so, some other poor person is going to have the same problem, search the forums, come here and find..... NOTHING! Geez people get with it. If you fix it on your own, please have the decency to post the solution you used. It'll help those of us trying to help others, we'd be able to say, "Hey I saw a post where....." and point them in the right direction. It's info that could be added to the CODEX, it's something that will show up in the search. It's no freaking wonder no one uses the search any more, it's full of crap threads like this. No resolution or anything. Gah! It's enough to drive a gnome to drink.

    Tg

    The soap box is now available for the next person.

  24. Mark (podz)
    Support Maven
    Posted 9 years ago #

    It REALLY annoys me off when people are posting here with no manners.

    Can those people NOT READ ?

    We are not paid to answer you.
    You have NO right to expect an answer.

    And from now, if I see blatant bumping I am going to seriously consider deleting the post and pointing the author here. This post ( http://wordpress.org/support/topic.php?id=29174 ) is beyond belief.

  25. djenyns
    Member
    Posted 9 years ago #

    I love this board. I am learning so much. Thank you for all of your help!

  26. ifelse
    Member
    Posted 9 years ago #

    Quick note: Bumping is actually counter-productive if there have been no replies. The titles of posts with no replies are in bold which helps them stand out. Bumping a post will remove this emphasis and make it that much less likely to receive a reply.

  27. Root
    Member
    Posted 9 years ago #

    I think that a request for professional assistance needs a bit more time for guys to
    contemplate. Plus any sense of over urgency makes the pros think the guy is at panic stations :)

  28. vkaryl
    Member
    Posted 9 years ago #

    I think the one thing that can't be repeated often enough (besides simple politeness!) is to use search. The last several problems I got myself into, I also got myself out of - by using the search function.

    Would be nice if one could have more than the five or so, but using google does work fairly well too.

  29. TechGnome
    Moderator
    Posted 9 years ago #

    If there was a link that would display all posts that have 0 replies on it, would any one use it? I know I would, but I don't want to make the request unless others think there's value in it as well. If 4 of 5 others besides --- oh, heck.... I'll make the request any way.

    Tg

  30. davincim
    Member
    Posted 9 years ago #

    TechGnome - I like your idea. That way, even if a post with no reply gets buried, that's still a quick way to check for them without having to: a) drill down the pages, and b) to rely on the "freshness" date/time.

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