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[resolved] How to deal with open questions (7 posts)

  1. zota
    Member
    Posted 3 years ago #

    I have a question about how to deal with open questions, that may be getting ignored because the original question is old and there's several replies in the thread.

    For example, these two threads about converting post tags to custom taxonomies:
    http://wordpress.org/support/topic/convert-tags-to-taxonomy-tags
    http://wordpress.org/support/topic/splitting-out-old-tags-into-new-custom-taxonomies

    There's already two threads, essentially duplicates, so I don't want to open another one. But they've been open for months and all the replies are basically just "me too!" and "somebody help!"

    Is there a polite way to bump unanswered questions?

  2. elfin
    Moderator
    Posted 3 years ago #

    I've closed one, and posted in the other.

    Ideally after a while a new topic is sometimes worthwhile - but I've answered in the thread, maybe that will generate a few answers by others.

  3. zota
    Member
    Posted 3 years ago #

    Thanks, Rich. Hopefully that will help.

    Any ballpark suggestion on when it might be time for a new post on the issue? Or tips on how to politely goose responses our of old threads? (aside from starting a meta-thread...)

  4. esmi
    Forum Moderator
    Posted 3 years ago #

    Any ballpark suggestion on when it might be time for a new post on the issue?

    I'd leave it for up to a week before posting again.

    Or tips on how to politely goose responses our of old threads?

    Bumping a topic within 24 hours on the busier forums is definitely discouraged and you may find that your bump posts are deleted on sight. Within the quieter forums (eg Hacks or Advanced), I'd suggest that you avoid bumping completely.

  5. zota
    Member
    Posted 3 years ago #

    In the case at hand, would it have been better to open a new thread on the same topic rather than try to resurrect the old threads? I realize there's lots of gray area. I just want to strike a good balance between avoiding both duplicated topics and bumping, while still managing to get the issue addressed...

  6. esmi
    Forum Moderator
    Posted 3 years ago #

    I'd suggest a new thread for a topic that's 5 months old. Threads that have zero responses are far more likely to attract attentions from the forum regulars who use the No Replies filter. Added to which, there's been at least one WP update since the first post, so the ballgame has (or should have) shifted from 2.9.x to 3. That tends to color responses too.

    General rule of thumb: If you still have the same problem post-upgrade, it's probably worth starting a new topic. Might be worth referencing the old threads to emphasis that it's an ongoing issue, though. If it's a core issue, the documented background might help to escalate it to Trac. If it's non-core but a "nice-to-have" feature that's currently missing, it may attract the attention of a plugin developer looking for a new project.

    Does that help at all?

  7. zota
    Member
    Posted 3 years ago #

    Yes indeed, that does clear it up.

    Thanks!

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