Support » Plugin: IntenseDebate Comments » How does IntenseDebate interact with WordPress' Discussion Settings?

  • I’ve been having a month-long issue with a blog I am the technical lead on. I’ve found the IntenseDebate website FAQs to be less than helpful. (“Just turn it on and it works!”)

    What are the recommended settings — in the WordPress dashboard — for use with IntenseDebate? Note that in the case where you have IntenseDebate handling your comments, it will still rely on it’s Javascript loading. And if it doesn’t, and your setup is like mine, you’ll spend a month looking into what’s happening too.

    Firstly, I didn’t set this site up. I was called in to find out what was happening. The site uses IntenseDebate. They also have the Akismet plugin running. The owners didn’t like the default InteseDebate “recent comments” widget, so they had someone write one for them. So if there’s an approved comment in the WordPress database this widget displays it. But then they kept seeing every few days a comment that was approved that wouldn’t appear in the ID comments display.

    I’ve discovered that these comments probably come because the ID javascript does not load. Does the user have Javascript turned off, or is their browser just not compatible with ID’s javascript?

    I couldn’t find browser compatibility mentioned on the IntenseDebate site.

    Additionally, the site admins had set up the default WordPress Discussion Settings as “Before a comment appears – (checked) – Comment author must have a previously approved comment.” and the Akismet plugin would approve a comment and thus our little custom widget would display them. But (I believe) due to this being set, the comments wouldn’t normally be displayed (and users aren’t required to make accounts to comment) so therefore IntenseDebate wouldn’t sync these comments with their servers.

    But as there’s no real way of knowing exactly how the IntenseDebate sync works, I’m not sure why these comments weren’t syncing. There really should be some recommended WordPress settings for the no-javascript fallback case!

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  • Thread Starter tomcat23

    (@tomcat23)

    A followup to clarify. In the WordPress settings>discussion page, they had

    “Before a comment appears – (unchecked) – An administrator must always approve the comment”
    “Before a comment appears – (checked) – Comment author must have a previously approved comment”

    and I changed it to:
    “Before a comment appears – (checked) – An administrator must always approve the comment”
    “Before a comment appears – (unchecked) – Comment author must have a previously approved comment”

    In hopes that these comments would now sync properly. They do not want people having to register and login to their site to make a comment — and in googling an answer I’m seeing some people complain that the setting “Users must be registered and logged in to comment” causes a user to have to log in to a site twice to comment? (Once for the site, once for ID.)

Viewing 1 replies (of 1 total)
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