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How do I re-install Woocommerce Pages? (24 posts)

  1. davidmlong
    Member
    Posted 5 months ago #

    Can someone tell me how I can reinstall the woocommerce pages?
    When I try to use woocommerce checkout, I get this error:

    WooCommerce Config Error: The checkout thanks/pay pages are missing - these pages are required for the checkout to function correctly.

    Would it be safe if i deactivate or delete woocommerce off my site, and or reactivate or reinstall the plugin? Or would that erase thousands of my products off my website?

    Or would it only erase all my checkout settings such as shipping, paypal settings, etc.

    (I also want to make sure I get woocommerce 2.0 instead of the newest 2.1 because it isnt compatible with my theme yet)

    https://wordpress.org/plugins/woocommerce/

  2. vivithchan
    Member
    Posted 5 months ago #

    this thing also happened with my you do not loose database like products, users, orders.
    But you have to set up everything again

  3. davidmlong
    Member
    Posted 5 months ago #

    do i just deactivate it and reactivate it, or do i delete it and install it again?
    so i have to setup all the paypal and shipping settings over again?

    i tried to install the old 2.0 woocommerce and the entire dashboard locked up and froze on me so i duno what to do

  4. aimdoll
    Member
    Posted 5 months ago #

    You can use the export tool to export a copy of your products it is found under the tools menus, just as a precaution but you probably do not need to do this step. To fix the missing pages you will need to create them from scratch. Next to the page assignment under the general tab in the woocommerce settings you can assign the pages you create. Next to each form field that you assign there is a little question mark, hover over the question mark to get the shortcode which will be placed in the page you assign. i.e. Thanks page > create a thank you page and then add the short code [woocommerce_thankyou]. If you go to the developer section of the woocommerce plugin page you will find the older version of the plugin. Download the plugin version you wish to use and use the uploader on the wordpress plugin menu and upload the file. I tried to upload through the plugin uploader and it failed, but that might just be for me. If you run into a failed upload, unzip the woocommerce plugin and copy the entire folder to your server. If you do not know how to do that, post a response here and I will check back and provide more help. Good luck ;-)

  5. aimdoll
    Member
    Posted 5 months ago #

    Definitely deactivate, delete and reinstall. Good luck!

  6. aimdoll
    Member
    Posted 5 months ago #

    If you dashboard locked up... go to your server where wordpress is installed and find the contents file and then the plugins file... now delete the woocommerce plugin and reload your page and you should be fine to reinstall woocommerce from there.

  7. davidmlong
    Member
    Posted 5 months ago #

    thanks, do you happen to know where MYSQL database would be located on my website, what folder it might be located in? I want to make sure i dont accidentally delete it or anything to happen to it in case my site crashes, especially having thousands of items added by hand.

    to create the new pages, do i need to know any fancy scripting language, or should i just create new page, and put the shortcode on it?

  8. davidmlong
    Member
    Posted 5 months ago #

    The website is asking for a "thank you" page, but i looked at all the pages for woocommerce 2.0, and there is no "thank you" page, i think this is only for woocommerce 2.1........i think the shopping cart is thinking its woocommerce 2.1 but its really 2.0?

    the developer page doesnt show 2.0 having any thank you pages atleast....maybe im wrong?

  9. aimdoll
    Member
    Posted 5 months ago #

    On my site the database is actually on a different server, I am checking on that for you but if you use a plugin the whole process will be automated for you. Do you have a plugin to backup your site on WordPress? Online Backup for WordPress by Jason Woods @ Backup Technology is a good one. Backup the entire site. Also, WordPress Importer By wordpressdotorg is a good plugin to import and export files. Import posts, pages, comments, custom fields, categories, tags, products and more from a WordPress export file. Use this plugin which will be installed under the Tools Menu to export an xml file to your computer. Did you delete the woocommerce file from your plugins list or just install over the old files through your server? Which hosting company are you using? How do you know that the theme you are using is not compatible with the the new version? I am using some plugins that say that they have not been tested with the latest version of WordPress but they all are working perfectly fine. I am just wondering. Which theme are you using?

  10. aimdoll
    Member
    Posted 5 months ago #

    I did not take the update for two of the other sites I manage yet and you are correct there is not a thank you page. The update really screwed things up didn't it. My Database lives at PHPmyAdmin. If you just want to back up your database you should be able to do that through your hosting provider. I just backed up my database through my control panel on GoDaddy, the process was pretty straight forward.

  11. davidmlong
    Member
    Posted 5 months ago #

    I am using "maya" theme. all i did was install 2.0 woocommerce over top of the 2.1 version, and thats when it crashed and dash board went white and i couldnt do anything til i contacted my hosting godaddy to undo all the plugins and get back in.
    the theme told me they are having issues with the 2.1 version and still working on it. so should i risk and deactivate and reactivate, would i still be able to keep the same version or will it auto upgrate it when i reactivate the 2.0?
    since all the files are messed up with some 2.0 versions and some 2.1 versions, im not sure if i should even back up? or maybe just backup the mysql only? check out the errors when checking out here: buysportswatches.com

  12. aimdoll
    Member
    Posted 5 months ago #

    Don't worry about everything being messed up it really isn't, its just the plugin misbehaving. You can delete the new plugin version and install the plugin in the plugin directory on the hosting server instead of using the upload zip file under the add plugins menu. Just unzip the WooCommerce plugin and copy the files by FTP or through the GoDaddy Control Panel to the plugin folder and that will work. Also you can backup your database on the PhPmyAdmin Server through your account control panel too. I am using the 2012 theme with my own modifications, so I can not say one way or the other conclusively but I think if you just uninstall WooCommerce and delete it and then search for the plugin through the plugin directory and reinstall the latest version all of your problems will go away. Everything is working perfect for me now. I wish I would have tried that first because it would have saved countless hours of frustration. If it doesn't work for you, you can delete it again and then copy the earlier version through FTP or your control panel. If you are still getting mixed content from both versions, try reverting to one further back, upload it and then upload the 2.0. (perhaps tricking it?) I can see you have a lot of content on the site, so at least export the xml doc for the products and pages, etc.

  13. davidmlong
    Member
    Posted 5 months ago #

    in godaddy...in file manager, i have a "history" tab that will go back to a week ago when the site was working. should i go through the entire wpcontent and wpadmin folders and click "restore" on every folder and file? or should i just go to the woocommerce folder and click restore on everything in it? im wondering what file that is, thats asking for the "thanks" page during the checkout, that i need to find and restore in my file manager

    i could always wait a few days until the "maya" theme catches up with the new woocommerce version just in case.

    someone also told me i have many css errors that need to be fixed in the theme so i duno what to do, if maybe i need to get updates for the theme also somehow

  14. aimdoll
    Member
    Posted 5 months ago #

    I would just restore the woocommerce file. I tried to get into my control panel to see the history tab but the file manager will not load. I still have FTP access but I can't visually see what you are talking about. Check your css here: http://www.css-validator.org/

  15. aimdoll
    Member
    Posted 5 months ago #

    woocommerce 2.1.1 was just release... now that we have done all this troubleshooting, laugh out loud. I'm going for it, hope it works out.

  16. davidmlong
    Member
    Posted 5 months ago #

    thanks AIMDOLL....you rock. all the pages were reinstalled when i reactivated the plugin.

    i wont be upgrading back to 2.1 until my theme creator is ready to handle it. im not sure whats so great about getting the newer version anyways, so im happy with how it is now, and it works perfect the way it is.
    now i just have about 6 more months of adding new products and teams to my site until its finally finished!

    thats the easy part......the hard part is trying to get traffic to the site and sales!

  17. davidmlong
    Member
    Posted 5 months ago #

    is it normal for Online Backup for WordPress by Jason Woods, to take longer than 2 days to backup? i finally stopped it after 2 days and it wont go past 74%........it slowly moves, currently reading images, but not sure if its safe for it to take days to backup.
    I have about 1,200 items added in my database.

    BuySportsWatches.com

  18. aimdoll
    Member
    Posted 5 months ago #

    I do not think that sounds normal, but I have no where near 1,200 items. Try sending the backup to a email account or try changing what you want to backup under Back Up and General Settings. It is probably a good idea to set up a gmail or other email account specifically for this purpose. You could also use the backup database in the GoDaddy control panel. Backup database is under the MySQL Databases section of the Account Snapshot in the hosting part of the Control Panel. If nothing else works, you might be able to contact the plug-in developer and submit the question there. Have a great night!

  19. davidmlong
    Member
    Posted 5 months ago #

    thanks so much!
    i wasnt sure which one to pick, the incremental backup vault, the store locally backup, or email, but i didnt do the email one since it would be way too big of a file. i chose both the database and filesystem.
    im guessing if i choose locally, it will automatically store it in my website somewhere?

    maybe i was supposed to have signed up with an account or i missed something somewhere

    yes i also did a database mysql backup through godaddy

  20. aimdoll
    Member
    Posted 5 months ago #

    Yes there is a place to sign up for an account, free. You can use the account for multiple sites. Currently I am using it for three sites. Two are being backed up to my online backup account storage and the other one is coming to my catch all email account. I think you are correct if you choose locally, it will store it in a file on the same server as the site. Just make sure you back up somewhere, especially since you have so many products and have done so much work.

  21. davidmlong
    Member
    Posted 5 months ago #

    i got the vault to work and backup
    last question.........
    if i make a local backup database of my site with the wordpress plugin, will it generate it the same place as the godaddy database backup does, or will they be completely different db backups?

    i dont want the database to get corrupt somehow if the two types of backups try to save to the same file

    once this is done, ill have to find out how to restore the database and recover everything if i ever need to in an emergency

    thanks

  22. aimdoll
    Member
    Posted 5 months ago #

    Under the Local Backup and Decryption menu item there is an explanation of where local backups are stored on your server. Take a look at the address for the backup location, it is the last line in the third paragraph, and compare the address to the other database backup address on your server. The comparison should tell you everything you need to know. If you have other questions you can email me at allfordgirl32@gmail.com

  23. ekpessir
    Member
    Posted 3 months ago #

    can some one help me i just installed woocommerce but i cannot make any change to the settings page. and its chowing "This is a demo store for testing purposes — no orders shall be fulfilled." i have tried disabling this but but when i click save it return back how i freshly installed it with the changes not applied. pls what do i do?

  24. aimdoll
    Member
    Posted 3 months ago #

    ekpessir,

    Sorry for the slow response to your problem, hopefully you have already found a solution. If you have not figured out how to solve the problem, try this:

    Uninstall the WooCommerce Plugin and then try re-installing. If that does not fix the problem, there could be several things causing your issues. One thing that could be causing the problem is incompatibility with another plugin (try disabling each plugin one at a time to test for an incompatibility issue). Another thing that might be causing this issue is the fact that WooCommerce just went through a major update, as did WordPress. You can also go to the WooCommerce plugins page and choose a more stable version of the plugin, until all of the bugs for the new release are worked out. You can read more about this on my blog at Minds Eye Designs: http://www.minds-eye-designs.com/woocommerce-wordpress-plugin-updates/

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