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How do I get my FTP information?/ Site crashed/Changed URL (6 posts)

  1. phanum53
    Posted 7 months ago #

    I recently started my blog about a week ago & I've already come to a situation that I cant seem to figure out. Understand, that I'm learning as I go. I'm a very hands-on learner so once I got it up I'm clicking buttons and changing settings like a mad man trying to figure things out. Which is why I'm so frustrated right now since my site is already down.

    As the topic says, I need to find out my FTP information for FileZilla (at this point, this is what "think" i have to do). I had never heard of FTP before last week by the way. On the first page of the Dashboard in wordpress, it has 2 urls in the general settings. One's primary, & the other is admin i believe (havent seen my dashboard in a week so...). Both of these urls had the same thing. which i thought was odd. Stupidly, I changed one (the admin i think), thinking that was a good idea & boom. There goes my site. All blank with 404 Error Page not found. I cannot log into my wordpress, see my dashboard, or able to change it back through that method.

    After I figured out what i did, I've been trying for the past week to get my FTP info with no success. Seems I have to manually recode the site through a doc which, if i had the correct info doesnt look too too hard. Still at a loss none the less. Host site hasnt emailed me a damn thing and I've emailed them about 30 times already.

    Is there any other way? Or am I just stuck paying for a site that I cant do anything with? Any help is appreciated. I'm just about ready to pay someone to fix it. I was happy with how it was already turing out & I'm no longer overflowing with ideas for it. Please help. Thank you

    The site is - ignorantmusik.com - if you want to see how blank and lifeless it looks.

  2. WPyogi
    Volunteer Moderator
    Posted 7 months ago #

    You need to ask your hosting company about FTP - looks like that's HostGator? FTP is not part of WP - it's a way to access files on a server so they'll be the ones to help you with the FTP.


    See: http://support.hostgator.com/articles/hosting-guide/lets-get-started/ftp-getting-started

  3. esmi
    Theme Diva & Forum Moderator
    Posted 7 months ago #

    You need to contact your hosts to obtain your FTP login credentials and that is not something we can help you with here.

  4. phanum53
    Posted 7 months ago #

    Thanks for that. I got my domain through Tap Tap Host. So I thought thats who I'd contact for the info since I'm paying them. Never heard of HostGator in my life. I also understand what File Transfer Protocol is & i know it's not apart of WP. I just have to change my site using it in order for me to be even able to access my WP again. & like I said, I've emailed Tap Tap Host quite a few times already. Hostgators worth a try though


  5. phanum53
    Posted 7 months ago #

    The host gator support really helped. Thanks WPyogi

  6. phanum53
    Posted 7 months ago #

    Ok. So I got my ftp info, have been using this


    to try to get my site back running & nothing is working. Got a log in screen to pop back up but Its still all blank & no wordpress. Dont know where to go from here. I followed all the steps and im still in the dark


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