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[closed] How do I get my FTP information?/ Site crashed/Changed URL (8 posts)

  1. phanum53
    Member
    Posted 10 months ago #

    I recently started my blog about a week ago & I've already come to a situation that I cant seem to figure out. Understand, that I'm learning as I go. I'm a very hands-on learner so once I got it up I'm clicking buttons and changing settings like a mad man trying to figure things out. Which is why I'm so frustrated right now since my site is already down.

    As the topic says, I need to find out my FTP information for FileZilla (at this point, this is what "think" i have to do). I had never heard of FTP before last week by the way. On the first page of the Dashboard in wordpress, it has 2 urls in the general settings. One's primary, & the other is admin i believe (havent seen my dashboard in a week so...). Both of these urls had the same thing. which i thought was odd. Stupidly, I changed one (the admin i think), thinking that was a good idea & boom. There goes my site. All blank with 404 Error Page not found. I cannot log into my wordpress, see my dashboard, or able to change it back through that method.

    After I figured out what i did, I've been trying for the past week to get my FTP info with no success. Seems I have to manually recode the site through a doc which, if i had the correct info doesnt look too too hard. Still at a loss none the less. Host site hasnt emailed me a damn thing and I've emailed them about 30 times already.

    Is there any other way? Or am I just stuck paying for a site that I cant do anything with? Any help is appreciated. I'm just about ready to pay someone to fix it. I was happy with how it was already turing out & I'm no longer overflowing with ideas for it. Please help. Thank you

    The site is - ignorantmusik.com - if you want to see how blank and lifeless it looks.

  2. WPyogi
    Volunteer Moderator
    Posted 10 months ago #

    You need to ask your hosting company about FTP - looks like that's HostGator? FTP is not part of WP - it's a way to access files on a server so they'll be the ones to help you with the FTP.

    http://www.whoishostingthis.com/ignorantmusik.com

    See: http://support.hostgator.com/articles/hosting-guide/lets-get-started/ftp-getting-started

  3. esmi
    Forum Moderator
    Posted 10 months ago #

    You need to contact your hosts to obtain your FTP login credentials and that is not something we can help you with here.

  4. phanum53
    Member
    Posted 10 months ago #

    Thanks for that. I got my domain through Tap Tap Host. So I thought thats who I'd contact for the info since I'm paying them. Never heard of HostGator in my life. I also understand what File Transfer Protocol is & i know it's not apart of WP. I just have to change my site using it in order for me to be even able to access my WP again. & like I said, I've emailed Tap Tap Host quite a few times already. Hostgators worth a try though

    Thanks

  5. phanum53
    Member
    Posted 10 months ago #

    The host gator support really helped. Thanks WPyogi

  6. phanum53
    Member
    Posted 10 months ago #

    Ok. So I got my ftp info, have been using this

    http://codex.wordpress.org/Changing_The_Site_URL

    to try to get my site back running & nothing is working. Got a log in screen to pop back up but Its still all blank & no wordpress. Dont know where to go from here. I followed all the steps and im still in the dark

  7. wayever1
    Member
    Posted 2 months ago #

    I purchased my url bestsmellever.com from wordpress and am unable to get my FTP information. I'd like to know who or how to get this information.
    Thanks

  8. kmessinger
    Volunteer Moderator
    Posted 2 months ago #

    @wayever1
    You need to contact wordpress dot com which is at http://en.support.wordpress.com/

    This forum is for self hosted wordpress sites.

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