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Easy Digital Downloads
[resolved] how can I resend a download (10 posts)

  1. boggie1
    Posted 1 year ago #

    My customer needs me to resend them a download. Can I send it without having them reorder? I cannot email the file because it is to big. Is there a way to do this?


  2. Go to Downloads > Payment History and locate the original purchase, then click "Resend Purchase Receipt".

  3. boggie1
    Posted 1 year ago #

    Thank you. Will this work even if my downloads show up after checkout and not in an email receipt? I have so many problems with email bouncebacks that I chose to have the download show up right after payment.

  4. The Resend Purchase Receipt only sends an email, it does not provide a link to the site.

    I'd recommend you allow your users to create an account on the site so that they can login and access their purchase history.

  5. boggie1
    Posted 1 year ago #

    Can you tell me how to do that? That is a great idea.

  6. 1. Go to Downloads > Settings > Misc and check "Show Register / Login Forms" and also check "Disable Guest Checkout" (optional).

    2. Create a page called "Account" (or similar) and place the [purchase_history] short code on it. More info on creating an account page here: https://easydigitaldownloads.com/docs/creating-a-customer-account-page/

  7. boggie1
    Posted 1 year ago #

    Thank you. Was I supposed to set something up through EDD for receipts? All the receipts I receive from tests are blank. Is that because it is in test mode or did I miss something?

  8. The email receipts? If so, go to Downloads > Settings > Emails and configure the email there.

  9. boggie1
    Posted 1 year ago #

    Thank you for ALL your amazing help and support. You are the main reason I love EDD (even tho it is a great product and easy to use).

  10. Glad to help :)

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