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[resolved] how can I resend a download (10 posts)

  1. boggie1
    Member
    Posted 1 year ago #

    My customer needs me to resend them a download. Can I send it without having them reorder? I cannot email the file because it is to big. Is there a way to do this?

    http://wordpress.org/extend/plugins/easy-digital-downloads/

  2. Go to Downloads > Payment History and locate the original purchase, then click "Resend Purchase Receipt".

  3. boggie1
    Member
    Posted 1 year ago #

    Thank you. Will this work even if my downloads show up after checkout and not in an email receipt? I have so many problems with email bouncebacks that I chose to have the download show up right after payment.

  4. The Resend Purchase Receipt only sends an email, it does not provide a link to the site.

    I'd recommend you allow your users to create an account on the site so that they can login and access their purchase history.

  5. boggie1
    Member
    Posted 1 year ago #

    Can you tell me how to do that? That is a great idea.

  6. 1. Go to Downloads > Settings > Misc and check "Show Register / Login Forms" and also check "Disable Guest Checkout" (optional).

    2. Create a page called "Account" (or similar) and place the [purchase_history] short code on it. More info on creating an account page here: https://easydigitaldownloads.com/docs/creating-a-customer-account-page/

  7. boggie1
    Member
    Posted 1 year ago #

    Thank you. Was I supposed to set something up through EDD for receipts? All the receipts I receive from tests are blank. Is that because it is in test mode or did I miss something?

  8. The email receipts? If so, go to Downloads > Settings > Emails and configure the email there.

  9. boggie1
    Member
    Posted 1 year ago #

    Thank you for ALL your amazing help and support. You are the main reason I love EDD (even tho it is a great product and easy to use).

  10. Glad to help :)

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