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Hosting and Customer Service (9 posts)

  1. kitkaplan
    Member
    Posted 6 years ago #

    I spent a lot of time looking for a good host who was recommended for customer service and chose Bluehost.com. I could not figure out how to use the cpanel and fantastico which was not obvious. I searched the help pages for fantastico and then wordpress and found NO entries. I called and got a tech right away but he was really rude and sullen. He said it was all self explanatory. I said "if it was, i would not have called". He continued his attitude saying he did not like blogs anyway and doesn't use them. This is the company WP is recommending? My IQ is 170 and I hate being treated like I'm stupid. I called sales to cancel my order and will use WP.com from now on.

  2. whooami
    Member
    Posted 6 years ago #

    An IQ of 170 doesn't mean you can successfully install and use WordPress.

    In fact, I might argue that thinking or knowing you have that IQ might even stand in your way, since you might be less inclined to do any the necessary reading first.

    Furthermore, lots of smart people have little or no common sense, OR troubleshooting ability. Book learned and still stupid when it comes to that.

    If you got bad service, maybe you ought to contact that individual's manager.

    Lastly, as someone that is now answering support tickets for a host, I can assure that there are more stupid questions than intelligent ones. I dont mean to fly in the face of the old saying that there are no stupid questions, just that a lot of people don't want to do their own legwork, they want it done for them.

    The amount of ppl that can find a "support" link but cannot find google is staggering to me.

    --

    And since when is "sullen" akin to rude? Maybe he was depressed.

  3. thelazygeisha
    Member
    Posted 6 years ago #

    An IQ of 170? Unlikely.

    whooami: lmao!

  4. MichaelH
    Member
    Posted 6 years ago #

    @kitkaplan - if you have the bluehost person's name (or not), please consider using the email address listed in the Hosting Feedback section of http://wordpress.org/hosting/ to document your experience.

  5. GrabATheme
    Member
    Posted 6 years ago #

    That hosting page is there to make money for wordpress.org, not because they are good hosts. I mean, Dreamhost are on there, and just the other week they 'accidentally' billed all their customers for the year 2009! If you look at the actual urls they are pretty much all affiliate links. Bluehost is especially generous to its affiliates which is why it is at the top of the page even though you are not the first to have problems with them.

    Hopefully you have learned from this experience that when choosing a host, you should always do your own research rather than rely on sites which make money through referring you!

  6. cregenda
    Member
    Posted 6 years ago #

    BlueHost are fantastic. It just takes a little legwork/elbowgrease to know what's going on. If you're going to self-host, you have to have a general idea of what's going on. I would say it's almost a necessity to be semi-technical if you're going to self-host anything. kitkaplan, every good wish to you! Hope you get sorted :)

  7. thelazygeisha
    Member
    Posted 6 years ago #

    I would disagree that BlueHost is "fantastic"

    I had major issues with them and switched to Midphase, which has its own share of issues, but they were recently bought out by another company based in the UK and their service has noticeably improved.

    It all depends on what you want to do. BlueHost tends to be a bit of a "Nanny" when it comes to content. Maybe it has something to do with their being based in Salt Lake City. Likely Mormons I'd reckon. Not exactly the bastion of free speech.

  8. mike@bluehost.com
    Member
    Posted 5 years ago #

    I apologize for the tech. We try to make a pleasant working environment (free massages, food, arcade games, incentives, ping pong etc...) but not everyone can be perfectly pleasant every time. If you have an issue with a technician, let me know.

  9. Chrisber
    Member
    Posted 5 years ago #

    If you're still struggling with Fantastico, here are the step by step instructions. Push the wordpress button. You're done.

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