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[resolved] Hostgator Alexa Toolbaar Plugin installation Problem (4 posts)

  1. manpreetkashyap
    Member
    Posted 10 months ago #

    Hi, i am Manpreet Kashyap from Previews Nation

    I am using Hostgator hosting service and recently i activted alexa toolbar offered by them. but after installing it many of my theme functions are not working now. even i am getting error when uploading images.

    Please help me how to remove that code as removing it from cpanel is not working for me.

  2. Tara
    Member
    Posted 10 months ago #

    I am using Hostgator hosting service and recently i activted alexa toolbar offered by them.

    Have you contacted Hostgator?

    In case this plugin interferes the functionings of other plugins you might be using, or to to see if this plugin interferes with the theme you are using, try:

    -deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can't get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicible, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    - To rule out any theme-specific issue, try switching to the unedited default theme for a moment using the WP dashboard. If you don't have access to your admin area, you can switch to the default theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).

    If the above steps do not help resolve the issue, try contacting your "jarida" theme' developer for help.

  3. manpreetkashyap
    Member
    Posted 10 months ago #

    Thanks for your reply

    i was facing same problem on my other blog too i.e [Link moderated]
    javascript code included by hostgator on site was conflicting with many of my existing jquery/javascript.

    a file was included in my site root that contain the code. sorry i forget the actual file name but after removing that file now all my theme functions are working fine.

    i contacted host gator but they were so busy to respond too early.

    Thanks

  4. Tara
    Member
    Posted 10 months ago #

    Glad you got it sorted :-)

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