WordPress.org

1. CFSOnline
   Member
   Posted 5 months ago #
   

   I have been attempting to fix plugins not working, not being able to be updated, wp version updates failing for about a week now.

   Using wp version … will not let me update to 3.5, get this message:
   ____________
   Warning: copy(C:/Inetpub/vhosts/vwaust.com.au/httpdocs/index.php) [function.copy]: failed to open stream: Permission denied in C:\Inetpub\vhosts\vwaust.com.au\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 200

   Warning: copy(C:/Inetpub/vhosts/vwaust.com.au/httpdocs/index.php) [function.copy]: failed to open stream: Permission denied in C:\Inetpub\vhosts\vwaust.com.au\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 200
   Could not copy file.: C:/Inetpub/vhosts/vwaust.com.au/httpdocs/index.php

   Installation Failed
   ________________

   Hosting company just sent me this message:
   We have received confirmation from Parallels that the php_safe_mode is Off as verified by info.php
   There appears to be an issue with your WordPress configuration causing the safe_mode On behaviour in your plugins.
   It is recommended you contact WordPress Support to have your installation reviewed.

   ________________

   What do I do now? This is the site in question - I totally stuck and don't know what to do next. Our main issue is the contact form isn't working and that's where it all began - using contact form 7 which has always worked in the past.

   Hope someone answers

   Cate

2. songdogtech
   Moderator-Grizzly Bear Trapper
   Posted 5 months ago #
   

   WP can't toggle safe_mode on and off for plugins, or whatever they are trying to tell you.

   It's a file permission problem with the host. They have file/folder permissions set wrong so WP can't update itself and plugins.

   And it's a Windows IIS7 server, and that's another problem.

   Tell them to fix the permissions and/or ask them to switch you to linux.

3. Chris Olbekson
   Level 12 Bug Squasher & Forum Moderator
   Posted 5 months ago #
   

   To add to what Songdogtech said. Your host needs to make the windows file system writable to php including the tmp directory. They can do this by giving the IISUSER write permissions. Unless you absolutely have not other choice you should not host on a Windows server.

4. CFSOnline
   Member
   Posted 5 months ago #
   

   Thank you so much for your responses. It would appear to be absolutely true all that you have said.

   I uploaded xml backup of the site to my own hosting account and everything works perfectly.

   I'll relay all the findings to the 'host' and let them figure it out and recommend change to linux.

   Thanks very much for sharing your knowledge, it is really appreciated.

   cate

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