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Home Page Problem (27 posts)

  1. gsclarke
    Member
    Posted 1 year ago #

    Can you give me some clue what to look for trouble-shooting-wise on: http://www.dencats.org

    I just can't get the home page to load. The rest works fine.

    The home page just prints what appears to be half a page of code. I've seen it before when I try and access a page that doesn't exist - annoying and very un-userfriendly - but I've never worked out why.

    Now it's a permanent home page issue.

    I've disable all plugins.

  2. gsclarke
    Member
    Posted 1 year ago #

    Should have added
    http://dencats.org/webcast/

    A link to something that actually works. :)

  3. phe.le
    Member
    Posted 1 year ago #

    It works fine.

  4. gsclarke
    Member
    Posted 1 year ago #

    really? not for me.

    This is what I just got:

  5. gsclarke
    Member
    Posted 1 year ago #

    on refresh:

    v class="ab-sub-wrapper">
    Post
    Media
    Link
    Page
    User

    Howdy, admin
    admin
    Edit My Profile
    Log Out

  6. phe.le
    Member
    Posted 1 year ago #

  7. gsclarke
    Member
    Posted 1 year ago #

    Many thanks for that - now I'm thinking it must be a dns issue of some sort - my host made some changes a couple of hours ago. I will see what tomorrow brings - it perhaps is not fully resolved.

  8. phe.le
    Member
    Posted 1 year ago #

    You can try to clear your browser cache. You can also check your dns status here: http://www.whatsmydns.net/#A/www.dencats.org

  9. gsclarke
    Member
    Posted 1 year ago #

    Sorry - slight delay while I flew from the UK to Tenerife - yahoooo - sun!!!!!

    Well I have ruled out any dns issues, cleared cache, deleted god knows what in IE settings.

    I've upgraded to IE10.

    It works just fine in Firefox, Chrome etc. but not IE.

    And just to add to the confusion, it's not on all machines. It's fine on my husbands laptop but not mine or my friends.

    Any ideas?

    It seems like it's failing to load the correct 404 page.

  10. dwnmedia sarl
    Member
    Posted 1 year ago #

    If it works in all other browsers except IE, it is a problem with client' cache

    on all affected computer try to force to clear the cache on IE (Internet Options > Browsin history and check all you can (temp files, cookies, etc)

    and on all of this computers run the further command prompt :

    Windows start button
    > Run (same as windows button + R)
    > cmd
    on the command prompt (on the black window) on each computers :
    > ipconfig /flushdns

    try again on the affected computer with IE

  11. gsclarke
    Member
    Posted 1 year ago #

    I didn't know about the flushdns bit I followed your instructions but still the same.

    It shows
    0 comments awaiting moderation">0 •New
    •Post
    •Media
    •Link
    •Page
    •User

    •Howdy, admin
    ◦admin
    ◦Edit My Profile
    ◦Log Out

  12. dwnmedia sarl
    Member
    Posted 1 year ago #

    Could you please do it a SCREENSHOT instead of copy & paste some texts ? It will be better to resolve the issue

    but IF in other browser it is OK it is :

    1. a cache problem
    2. a CSS issue
  13. gsclarke
    Member
    Posted 1 year ago #

  14. dwnmedia sarl
    Member
    Posted 1 year ago #

    first question :

    WHY http://dencats.org/index

  15. gsclarke
    Member
    Posted 1 year ago #

    dunno - that's what it defaults to - I didn't type it.

  16. dwnmedia sarl
    Member
    Posted 1 year ago #

    Could you try http://www.dencats.org/

    or http://www.dencats.org/index.php

    in the browser that has the issue

  17. dwnmedia sarl
    Member
    Posted 1 year ago #

    http://browsershots.org/http://dencats.org/

    when checking your website in diff browsers... it seems OK

  18. gsclarke
    Member
    Posted 1 year ago #

    The same.

    But here's is what is really crazy. I clicked the links from your reply and it shows me the 404 page, defaulting to
    http://dencats.org/index in the address bar

    If I enter either into the address bar directly I get what is shown in the screenshot.

    In Chrome it also shows me a 404 page defaulting to
    http://dencats.org/index
    in the address bar

    In Firefox, it work as as expected, going to the correct home page, and showing dencats.org in the address.

    I am totally confused.

  19. dwnmedia sarl
    Member
    Posted 1 year ago #

    I can't understand.

    The correct LINK to your website is http://dencats.org no /index must be put after this link or it will of course show you a 404 error page, that's quite normal because http://dencats.org/index/ doesn't exist (it is a sub-directory non existent)

    Now for your problem do this further tests :

    on Firefox : enter http://www.dencats.org : post your result

    on Chrome: enter http://www.dencats.org : post your result

    on IE : AFTER clearing all the cache > enter http://www.dencats.org : post your result

  20. gsclarke
    Member
    Posted 1 year ago #

    Correct me if I'm wrong, but clearly I have something wrong on my computer but different browsers are handling the problem in different ways?

    I will follow your instructions from the last post in a moment but to clarify - I do NOT enter either 'index' or 'index.php'. The browser is defaulting to that.

  21. dwnmedia sarl
    Member
    Posted 1 year ago #

    After those tests we will be sure 100% that it is on your side yes

  22. gsclarke
    Member
    Posted 1 year ago #

    Screenshots

    I did as you asked, then repeated the entering only dencats.org - the results as the same, no matter what I enter.

    The link above shows screen shot of:
    1)Explorer
    2)Chrome
    3)Firefox

    What is also strange is that if I click a link rather than enter it into the address bar (Explorer is my default browser) the IE behaves as Chrome does, not as in pic 1. Weird huh?

  23. dwnmedia sarl
    Member
    Posted 1 year ago #

    Please uninstall Chrome and reinstall Internet Explorer,
    If it doesn't help, please contact an IT support to fix on site this problem. I have no more clue, perhaps some malwares or some miss configurations with your 2 browsers

  24. dwnmedia sarl
    Member
    Posted 1 year ago #

    BTW it sounds more like a problem with the computers system than WordPress because it works in 99.999999% of browsers and other clients than yours.

  25. gsclarke
    Member
    Posted 1 year ago #

    I know - it sounds crazy - I have already reinstalled - I am guessing I have a setting somewhere that is causing the problem and that different browsers are handling it in different ways.

    What really surprised me is that IE behaves differently when I enter the url into the address bar compared to when I get there by clicking a link.

    Back to the drawing board but many thanks for your help.

  26. dwnmedia sarl
    Member
    Posted 1 year ago #

    When you type an URL link into the address bar the browser has a cache so depending what you typed before the browser will highlighted the old link sometimes

    But it sounds like it is a problem related with your sys

  27. gsclarke
    Member
    Posted 1 year ago #

    Quick update:

    The issue appear to be twofold:

    1. A question of whether my home page can be found. I suspect this may be due to plugins and I am currently re-installing the site.

    2. On further inspection, I notice that I get the gibberish on all unfound pages on all WordPress sites in IE, but it is handled correctly in Firefox and Chrome.

    I will post again if I find a solution.

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