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[resolved] [closed] Hitting Too many process limit and getting 500 error on HostGator (19 posts)

  1. aisajib
    Member
    Posted 1 year ago #

    I'm using HostGator Baby package and currently I have about 4 WordPress sites hosted there. Among them, only two receive traffic but not that much. One of them get about 1,00,000 (less than a million) impressions per month and another receive about 10,000 impressions per month. I don't think that's too much that my sites should go down because of hitting process limit.

    You know HostGator has this 25 concurrent process limit, and since a couple of weeks I'm frequently hitting the limit as my site goes offline with a 500 Internal error report. I've checked with the support and they asked me to cache my site. So, I installed W3 Total Cache and now using CloudFlare. The site has become faster but the process limit problem is still taking place.

    I guess many people do host their sites with HostGator that receive way too much traffic compared to my simple websites. For your information, here goes my sites and the most recent error logs:

    http://www.androidkothon.com
    http://www.famusmagazine.com
    (Both of these are local sites)

    [Tue Feb 19 11:18:36 2013] [error] [client 141.0.10.192] SoftException in Application.cpp:641: Could not execute script "/home/aisajib/public_html/index.php"
    [Tue Feb 19 11:18:36 2013] [error] [client 141.0.10.192] SoftException in Application.cpp:641: Could not execute script "/home/aisajib/public_html/index.php"
    [Tue Feb 19 11:18:35 2013] [error] [client 207.198.112.12] SoftException in Application.cpp:641: Could not execute script "/home/aisajib/public_html/index.php"
    [Tue Feb 19 11:18:35 2013] [error] [client 207.198.112.12] SoftException in Application.cpp:641: Could not execute script "/home/aisajib/public_html/wp-load.php"
    [Tue Feb 19 11:18:34 2013] [error] [client 82.145.211.121] SoftException in Application.cpp:641: Could not execute script "/home/aisajib/public_html/index.php", referer: http://www.androidkothon.com/
    [Tue Feb 19 11:18:34 2013] [error] [client 82.145.211.121] SoftException in Application.cpp:641: Could not execute script "/home/aisajib/public_html/index.php", referer: http://www.androidkothon.com/
    [Tue Feb 19 11:18:31 2013] [error] [client 101.226.167.241] SoftException in Application.cpp:641: Could not execute script "/home/aisajib/public_html/index.php", referer: http://www.androidkothon.com/post-id/2511?shared=email&msg=fail
    [Tue Feb 19 11:18:31 2013] [error] [client 101.226.167.241] SoftException in Application.cpp:641: Could not execute script "/home/aisajib/public_html/index.php", referer: http://www.androidkothon.com/post-id/2511?shared=email&msg=fail
    [Tue Feb 19 11:18:31 2013] [error] [client 101.226.167.244] SoftException in Application.cpp:641: Could not execute script "/home/aisajib/public_html/index.php", referer: http://www.androidkothon.com/post-id/2428?shared=email&msg=fail
    [Tue Feb 19 11:18:31 2013] [error] [client 101.226.167.244] SoftException in Application.cpp:641: Could not execute script "/home/aisajib/public_html/index.php", referer: http://www.androidkothon.com/post-id/2428?shared=email&msg=fail
    [Tue Feb 19 11:09:58 2013] [error] [client 141.0.10.27] SoftException in Application.cpp:641: Could not execute script "/home/aisajib/public_html/index.php", referer: http://www.androidkothon.com/post-id/1406
    [Tue Feb 19 11:09:58 2013] [error] [client 141.0.10.27] SoftException in Application.cpp:641: Could not execute script "/home/aisajib/public_html/wp-admin/admin-ajax.php", referer: http://www.androidkothon.com/post-id/1406
    [Tue Feb 19 11:09:55 2013] [error] [client 141.0.8.28] SoftException in Application.cpp:641: Could not execute script "/home/aisajib/public_html/index.php"
    [Tue Feb 19 11:09:55 2013] [error] [client 180.234.42.100] SoftException in Application.cpp:641: Could not execute script "/home/aisajib/public_html/index.php"
    [Tue Feb 19 11:09:50 2013] [error] [client 141.0.9.32] SoftException in Application.cpp:641: Could not execute script "/home/aisajib/public_html/index.php"

    I'm not using too many plugins, just a few ones. However, I use http://mysqldumper.net/ to create automated backups of database. Could this be the problem?

    How can I resolve the situation?

  2. Andrew Bartel
    Member
    Posted 1 year ago #

    Get a vps or dedicated server man, of course you're going to run into issues with 1m+ hits on shared hosting.

  3. aisajib
    Member
    Posted 1 year ago #

    Dude read first. I have about 1,20,000 hits. Less than a million, written explicitly in my first post.

  4. Andrew Bartel
    Member
    Posted 1 year ago #

    Dude simmer. Most western numerical systems use commas or periods every 3 digits.

    120k is still plenty to hammer any shared hosting solution.

  5. shannonbit
    Member
    Posted 1 year ago #

    aisajib I'm gettin the same problem on Hostgator, so sure is the server.

  6. bottleneck
    Member
    Posted 1 year ago #

    I feel like a little pawn to compare with such giants above. My site gets 1K (one thousand) visitors on a daily basis. (HostGator, Baby package as well). The Error log is full of the same errors.

    I sorted out those IP's on my error list. They are mostly bots.

    I just started looking into this matter, not certain what would come next.

  7. Andrew
    Forum Moderator
    Posted 1 year ago #

    @bottleneck, you can discuss that on your own thread.

  8. bottleneck
    Member
    Posted 1 year ago #

    Thanks, Andrew.

    I will.

    I just need some time to work out some positive solution.

    M.

  9. kalyanbdas
    Member
    Posted 1 year ago #

    hello,

    I got the similar prob, with the exact issue and the error code.

    SoftException in Application.cpp:641

    I am now talking to a Hostgator rep and he says, WordPress SEO by Yoast can be issue and suggested me to disable this. Is the actually the culprit?

    BTW: mine is just a 3 month old site with hardly 20 visits everyday. This is the victim site: http://www.klmnweb.com/

    Any help will be appreciative.

  10. aisajib
    Member
    Posted 1 year ago #

    I was told to cache my site. I believe bots are the main culprits.

  11. bottleneck
    Member
    Posted 1 year ago #

    @kalyanbdas you could prove a rep wrong either right by disabling Yoast and see the difference.

    @aisajib I plan to deny all offending bots via .htaccess to see it.

  12. kalyanbdas
    Member
    Posted 1 year ago #

    @bottleneck, thanks but I am bit confused since I do not wish to disable a plugin as useful as Yoast SEO plugin. but I have disabled their sitemap and install Google XML sitemaps generator.

    But issue remains enigmatic to me. I am not sure what you gonna do with .htaccess file. I am using Bullet proof security which does pretty good as far as .htaccess security is concerned. Moroever, I am on cloudflare which protects my site from spam blots..

    But coming to same point - how to stop this?

    Any advice that works or has anyone been successful with?

  13. Andrew
    Forum Moderator
    Posted 1 year ago #

    @kalyanbdas, you can discuss that on your own thread.

  14. kalyanbdas
    Member
    Posted 1 year ago #

    @andrew,

    I have made a post there http://wordpress.org/support/topic/repeated-500-errors-due-to-over-usage?replies=1#post-3926083

    Hope I could find a resolution there. Thanks

    Kalyan

  15. bottleneck
    Member
    Posted 1 year ago #

    Hey.

    I sorted out and denied the most annoying and useless (IMHO) bots as well as compromised servers hitting my site and exceeding that limit of 25 simultaneous processes.

    A smart rep said that .htaccess directives returning '403 Forbidden' won't count as processes.

    In other words, denying bots and zombies reduces 500 errors.

    M.

  16. hotinthenews
    Member
    Posted 1 year ago #

    Hello;

    I am not here to badmouth anyone just stating facts from personal experience. 18 months ago I decided to get serious with an internet business. I already had a domain name registered with a site hosted on hostgator using their 'baby gator' package.

    Before long I started getting server errors several times a day, even though I had less than 500 visitors per day. I was told to install a cache plugin, the tech I spoke with recommended W3 total cache.

    Not long after that same prob all over again. Now I was told that W3 total cache wasn't really 'all that ' and I should try Super Cache instead.

    That worked for a while. I increased my monthly visitors to about 1,200 and boom same thing. Then hostgator told me I needed to upgrade to a VPs server because I was using too much bandwidth. I did (and paid the extra monthly fee - of course).

    That worked for a little while and once again I got internal server errors. Then a hostgator tech told me I should install a server caching module. I agreed and paid them $35 to have that done. That seemed to solve the problem for exactly one week.

    Once again I was told I needed to upgrade my server to VPS II. I did and once again I paid more money.

    Fast forward. I am now operating on VPS 4 server and today I got an 'internal server error'. I have presently about 5,000 to 6,000 visitors per day with a monthly page view of 4,600,000.

    If it wasn't that I am scared to death to transfer my domain to another company because I am afraid I won't have my wordpress platform properly transferred over (I did a lot of custom programming and wrote a ton of articles) I would have dropped hostgator long time ago.

    Again, not badmouthing anyone, just sharing my personal experience with that company. I have trouble shooting emails from them that fill up several shoeboxes were I to print them out. Amazingly what one tech said I needed to do another tech would tell me not to do and so on.

    I wish you good luck. I am still biting my nails every day with hostgator.

    Lode

  17. myladeybugg
    Member
    Posted 1 year ago #

    I was getting internal 500 errors recently and hitting the process limit with less than 2,000 visits a day.

    After looking at my processes I noticed mac mail was constantly running. A Hostgator rep told me a lot of times mac mail will check for mail and never disconnect.

    So, I disconnected my mac mail from my computer and have not had an internal 500 error since.

  18. rickahontas
    Member
    Posted 11 months ago #

    We just ran into a similar error on Host Gator with our Apple Mail account being open and causing the internal server 500 error.

    After us both quitting Apple Mail, which has domain email from two of our hosted sites, the sites were back up, and running, without any more glitches or hitches.

    Very lame. Looking forward to figuring out how to fix this.

  19. The reality is that most cheap / shared web hosting providers have strict restrictions on how many resources each account can use. How else would they make a profit? If you are hitting these limitations simply upgrade to a VPS or, in some cases, get your own dedicated server.

    There is also a LOT you can do to optimize your server/VPS with root level access. It seems like the original poster has resolved his problem so I am going to close this thread.

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