HELP: wp-admin white screen?!

  • AndyDavis

    (@andydavis)


    12 years, 5 months ago

    Ok – please be gentle, I am very new to WP and don’t have any technical knowledge the content of many of the threads I’ve searched here.

    I think my WP did an upgrade recently. Since that point, I’ve been unable to log onto the admin screen. When I enter the link, I just get a white screen. I understand that this is common with php issues, following upgrades?

    How can I fix this?

    I’ve tried to follow instructions to rename my plug-in folder (and create a fresh/empty one), but that doesn’t seem to do anything.

    Other than that, I am stumped. I don’t know much about database management – struggling even to know how to back-up. Worried terribly about losing all my forum posts (12 months of hard work).

    Can someone please take the time to talk me through this and help me regain access to the admin screen so that I can breathe life back into my (now very silent) blog?

    Thanks in advance..

Viewing 7 replies - 1 through 7 (of 7 total)
  • esmi

    (@esmi)

    12 years, 5 months ago

    Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    – re-running the upgrade manually using wp-admin/upgrade.php

    Thread Starter AndyDavis

    (@andydavis)

    12 years, 5 months ago

    Further to my first post, I have found an error log file on the system. I am not sure if this will throw any light onto the matter:

    [31-Oct-2011 16:25:47] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 122880 bytes) in /home/scubatec/public_html/scuba_blog/wp-admin/includes/dashboard.php on line 550

    [02-Nov-2011 07:12:56] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 122880 bytes) in /home/scubatec/public_html/scuba_blog/wp-admin/admin-header.php on line 118

    Thread Starter AndyDavis

    (@andydavis)

    12 years, 5 months ago

    I’m using cPanel X for my FTP.

    How can I back-up my posts/content, to ensure it isn’t lost when working on this problem. Sorry… clueless and paranoid.

    esmi

    (@esmi)

    12 years, 5 months ago

    Try increasing the memory available to PHP:
    http://wordpress.org/support/topic/253495#post-1017842

    Thread Starter AndyDavis

    (@andydavis)

    12 years, 5 months ago

    Thanks.. so (clueless again) where do I find the PHP.ini file within the database (on cPanel)?

    esmi

    (@esmi)

    12 years, 5 months ago

    You will need to ask your hosts for assistance with this.

    Tim S

    (@tim-s)

    12 years, 5 months ago

    The php.ini file is typically in your public_html folder on cPanel accounts. However, you may need to consult your host like esmi said.

Viewing 7 replies - 1 through 7 (of 7 total)
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