WordPress.org

Ready to get started?Download WordPress

Forums

Help with upgrade PLEASE (5 posts)

  1. zgreenekrsa
    Member
    Posted 2 years ago #

    Good afternoon,

    I am having difficulty 'automatically updating' word press on my account. I am able to download the manual version, but I dont know how to manually install. When I try to automatically update it asks for my host name, login and password.. when I enter the information it says it has trouble connecting to the server.

    Basically I am trying to upload photos, videos, media to our posts.. however it wont upload any media to the library.. says trouble connecting to server. Our web guy suggested updating word press ... I keep going in circles ... please help with uploading media, or updating word press or all of the above. I appreciate it. [email address moderated - this forum does not provide support via email]

  2. jrandyanderson
    Member
    Posted 2 years ago #

    Sounds to me like the problem is connecting to your database. Can you check those credentials in your wp-config.php?

  3. zgreenekrsa
    Member
    Posted 2 years ago #

    I am very new to word press - I dont know what you mean by that.

  4. RichardWPG
    Member
    Posted 2 years ago #

  5. AMEEKER
    Member
    Posted 2 years ago #

    This is happening because your hosting provider doesn't have the permissions on the files associated with your WordPress installation set the way they need to be in order for WordPress to make changes to things like plugins, themes, images.

    The best way to fix it is to contact your hosting company and ask them to install/recompile suPHP. You don't even have to know what that is - they will know, and it should fix the issue.

    A second way, if they won't do that for you, is to modify your wp-config file to remember your FTP credentials for you. You can do that by following these instructions:

    http://bornvirtual.com/wordpress/stop-wordpress-asking-ftp-details/713/

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags