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Help! Whole site "404 not found" after pages update! (7 posts)

  1. Irishwriter
    Member
    Posted 1 year ago #

    Plllleeeease help -- I entered a new post and went on to update the primary page on a client's site, and when I hit the update button on the page, EVERYTHING disappeared -- and now the site isn't even available! http://www.TrustOneKindness.com

    I'm still in the WordPress account and comments/categories/tags are still visible but ALL of the posts and ALL of the pages disappeared.

    I am not proficient at tech stuff but I've updated the posts and pages many times in both WordPress and Blogspot, without issue. What happened?

    I just realized too, that this client has NEVER done a backup. Am I screwed???

  2. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    Were you trying to upgrade WordPress? (You are on version: WordPress 3.0.3, not 3.4.1).

    If you do not have a backup, try to get one from the host.

  3. Irishwriter
    Member
    Posted 1 year ago #

    Thank you for the note -- I looked for what version of WP I'm on and couldn't find it -- but then, I'm kinda distracted at the moment.

    No, I was not upgrading WP. As I said, I was entering a new post on the client's site and updating her primary page. That's all. Never even came close to an area that would cause that to happen. The only thing I "pushed" was the update button.

    I've done WP updates before, but I am not a techie by any stretch of the imagination. I looked around the account to try to find the original host -- where would I find that? Tried to reach my client -- not available.

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    Have you contacted the hosts? Only this sounds like a database issue and it's possible that they have issues at their end.

  5. Irishwriter
    Member
    Posted 1 year ago #

    Hi esmi - I don't own the site -- I'm doing this for someone and I don't know who the host it. I tried reaching the client without luck. And I looked all over the WP site and couldn't find the information. Do you know where I can find it?

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    I think you'll need to ask your client for the details.

  7. Irishwriter
    Member
    Posted 1 year ago #

    Thanks, esmi -- obviously, I'm not looking forward to that phone call ...

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