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Help! Site down after updating to 3.2.1 (5 posts)

  1. mediakrush
    Member
    Posted 2 years ago #

    A site I'm working on (actually a super-admin/multi-site) has gone down after performing an automatic update from within WP. All the sites associated with it are down too. I get a "500 Error - Internal server error" even from /wp-login.php

    Any suggestions?

  2. danhgilmore
    Member
    Posted 2 years ago #

    Have you checked the web server's error logs? Deactivated plugins?

  3. mediakrush
    Member
    Posted 2 years ago #

    Error log has this repeated about 200 times:

    [18-Oct-2011 01:53:10] PHP Fatal error: Call to undefined method Arras_Widget_Tag_Cloud::WP_Widget_Tag_Cloud() in /home4/zdravoll/public_html/wp-content/themes/arras/library/widgets.php on line 404
    [18-Oct-2011 01:53:11] PHP Fatal error: Call to undefined method Arras_Widget_Tag_Cloud::WP_Widget_Tag_Cloud() in /home4/zdravoll/public_html/wp-content/themes/arras/library/widgets.php on line 404

    How can I get in to the admin area of the site to disable plugins?

  4. danhgilmore
    Member
    Posted 2 years ago #

    You will need to FTP or use your web hosts app to get to the files.

  5. Arras theme had a bug in an older version when used with 3.2.1 (multisite or non). Make sure you have the most recent version of Arras on your install.

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