Help: Plugins disappeared and there is a new mysterious user as admin

  • Helptourists

    (@helptourists)


    9 years, 9 months ago

    Hi,

    two days ago all my plugins disappered from my backend, but not on the server. I tried to reactivate the plugins, but wordpress don’t show them at all. There is the same problem report for all plugins: “there is no valid header”.

    I found a mysterious new user, that I didn’t add on my own. This user has administration rights. What is really weird is that this unknown user has no user name and no email address. Could this be a hacker attack?

    I’m really afraid, could someboby please help me asap?
    Thanks a lot, Denise.

    PS: I immediately changed the rights of the new user from admin to subscriber.

Viewing 5 replies - 1 through 5 (of 5 total)
  • dainism

    (@dainism)

    9 years, 9 months ago

    I have the exact same issue. I’m not sure what to do or how to get the plugins to work again. It seems like the site was hacked, especially with a new mysterious user.

    dainism

    (@dainism)

    9 years, 9 months ago

    My wp-config.php file had a bunch of junk code in it. So it is definitely a hack.
    However, I have no idea how clean or fix the site.

    Thread Starter Helptourists

    (@helptourists)

    9 years, 9 months ago

    Hi, we found the problem, in my case the plugin mailpoet caused all this mess. They recently had some security issues!

    f.n174

    (@fn174)

    9 years, 9 months ago

    hi,i suggest you use wordfence security plugin. it can scan all your files contents. also there is another feature which i check every time for showing links that users are accessed in your site ! this way you can easily find from where that problem occured.

    Christina Hills

    (@christinahills)

    9 years, 7 months ago

    I too had the problem of mysterious admin users, and I’m having a hard time finding out how that happened.

    I am not using mail poet.

    When I find these mysterious admin users, I just delete them.

    If anyone finds an article with the solution, please let me know
    🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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