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Help - my site is down! (6 posts)

  1. Cavern Of Craftiness
    Member
    Posted 5 months ago #

    Hi there
    Please could you help? My website cavernofcraftiness.com is going down several times a day the morning seems to be the worst time (I received around 20 email alerts yesterday saying it's down) and this has been happening for the last few weeks only now it is increasing in frequency rapidly sometimes for 4mins sometimes for over an hour at a time. I configured jetpack monitoring to keep an eye on this and it seems to be getting worse every day. Jet pack said to contact my host (one.com) which I did and they have said there are no issues from their side and that I should contact wordpress, so here I am!! This is really effecting our site and is reducing the number of visitors as it just doesn't load it's also making difficult to access the site. I have only very basic knowledge of websites any help would be greatly appreciated please?
    Thank you
    Sammy

  2. Cavern Of Craftiness
    Member
    Posted 5 months ago #

    WordPress I cannot access my site at all and would really appreciate some help please!

  3. lorbach
    Member
    Posted 5 months ago #

    Hello. I just tested http://www.www.cavernofcraftiness.com... and it's loading fine for me now.

    Are you still having issues? The issue would certainly be with your One.com host. What are your email alerts saying?

  4. Cavern Of Craftiness
    Member
    Posted 5 months ago #

    Hi there
    Thank you for responding to me! It was fine one.com helped me to close off plugins etc but I deactivated total cache 3 plugin and the site has gone down again I cannot access the dashboard to delete it!! The problem seemed to be with the plugins so is there any way you can access this please?

  5. Andrew
    Forum Moderator
    Posted 5 months ago #

    No, these forums can only give you advice. People on these forums don't have access to your site's files.

    See if you can get help from that plugin's section of the forum: http://wordpress.org/support/plugin/w3-total-cache#postform

    If your issue needs urgent support then you may need to hire someone:
    http://jobs.wordpress.net
    http://directory.codepoet.com

  6. lorbach
    Member
    Posted 5 months ago #

    Hello. Did you resolve your issue?

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