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Help me pleas GoDaddy will suspend my domain (28 posts)

  1. bananaq8
    Member
    Posted 3 years ago #

    I'm screwed & completely at lost :(

    I'm running a wordpress 3.0.3 based blog hosted by GoDaddy server (normal account) since mid June,2010. Occasionally the server went down but it was alright with me.

    Just yesterday, I received emails from GoDaddy Network Violations dept. about an issue related to my hosting account stating that if its not resolved within 72 hrs, my account will be suspended, the issue is:

    Improper directory structure: GoDaddy limits the files number to 1024 in any of the wp-content/uploads directories. WordPress organizes my blog directories on monthly & yearly basis & all the created directories contains more than 1024 files as follows:

    #Files: Location Year/Month
    1440 ./html/wp-content/uploads/2010/06
    1777 ./html/wp-content/uploads/2010/07
    2372 ./html/wp-content/uploads/2010/08
    2474 ./html/wp-content/uploads/2010/09
    3227 ./html/wp-content/uploads/2010/10
    3044 ./html/wp-content/uploads/2010/11
    3074 ./html/wp-content/uploads/2010/12

    I was able to look in the directories & see that wordpress automatically creates 3 versions of every uploaded image (thumbnail/medium/large) so there are 3 times as many images as we actually have, some images are duplicated. I'm using "Windows Live Writer" for posting instead of WP editor.

    Now GoDaddy suggest either I go for Virtual dedicated server or reduce the number of files in each directory to be less or equal to 1024. The problem is that I don't know which of the images on these directories are actually attached/used by the related posts.

    If only there's I could delete all the un-necessary images.

    NOTE: I have deleted all the un-attached images from WP media gallery & I found a plugin that lets you organize images folders further into years, months, & days so that will solve the problem going forward.

    Please experts help me on this critical issue, am expecting sponsors during this week & this problem will smash my chances & wash away all my past efforts.

    Sorry for the long post :(

  2. Please don't bump your posts.

    Improper directory structure: GoDaddy limits the files number to 1024 in any of the wp-content/uploads directories.

    Seriously? That's kind of insane of them.

    Okay for starters, YES WordPress makes three versions of your images. This is normal and expected. If you made 1 post a day, with 1 image per post, for a month, you'd have 90 images.

    How many images per post are you uploading?

    Go to http://yourdomain.com/wp-admin/upload.php?detached=1 and you can see ALL your unattached files. Deleting them does not, IIRC, delete the thumbnails etc, so you may need to go back in manually for that.

  3. Samuel Wood (Otto)
    Tech Ninja
    Posted 3 years ago #

  4. I do have to wonder about how you got so many images... I mean, you've uploaded 761 images for November alone. Are you photoblogging or putting in a lot of screenshots per post?

    I wonder if part of the problem is Windows Live Writer but ... Since you've solved this, I'll mark it resolved and just ponder a lot :)

  5. bananaq8
    Member
    Posted 3 years ago #

    Ipstenu,

    I'm still at complete loss on how to get this problem solved, its just a normal blog with average amount of pictures but there after I checked on the directories I found many of the uploaded images were duplicated, some even had 3-4 copies. What I need is figure how to delete the images that are not attached to the posts to reduce the files number to close to 1024 for every month.

    But like I said am totally clueless on how to get this done :(

  6. Sorry, I read this and ... Right... BRAIN FART!

    NOTE: I have deleted all the un-attached images from WP media gallery & I found a plugin that lets you organize images folders further into years, months, & days so that will solve the problem going forward.

    Go to http://yourdomain.com/wp-admin/upload.php?detached=1 and you can see ALL your unattached files.

    BEFORE you delete them from inside the media tool,make a note of where they were (2010/11/foobar.jpg etc). Then delete them in the media tool, and FTP (or however you can manage files on GoDaddy Shared) and delete any files name foobar-<whatever>.jpg that might be left over.

    If you've done this and still have a metric tone of images... Then we should probably sort out WHY you have so many images :)

    Of this:

    I found many of the uploaded images were duplicated, some even had 3-4 copies

    This will always happen. That's just how WordPress works.

    Still, you should kinda have an idea of how many images you're uploading per post, right?

  7. bananaq8
    Member
    Posted 3 years ago #

    Still, you should kinda have an idea of how many images you're uploading per post, right?

    True Ipstenu, but I'm upset because Godaddy was very vague in this regard, I haven't read anything about this 1024 files limit until today :( plus my previous hosting had absolutely no problem with number of files so I assumed Godaddy were the same, not really :(

    Also, you can see that the problem started since June, I mean why GoDaddy waited 6 months to tell me now & give me 48 hours dead line to fix it!

    The plugin that I have found can help to prevent this problem to re-occur but won't do any help for the the past months :(

  8. Oh I am in no way defending GoDaddy!

    I can think of some manual ways to do it (like making subfolders in the months, moving some of the images, and then manually editing those images' locations in the database) but ... it's a royal pain in the ass :/

  9. bananaq8
    Member
    Posted 3 years ago #

    Ipstenu,

    Do you mean creating subfolders in the months & then transferring the files exceeding 1024 & manually editing those images' locations in the database one by one ?

  10. Unless you have a naming schema that would allow you to to a bulk search/replace in the database... Yeah :/

    Brute force, I'm afraid.

  11. bananaq8
    Member
    Posted 3 years ago #

    Do you think Godaddy can help me relocate the files without damaging the posts ?

  12. Can yes, will probably not. You can ask 'em though.

  13. bananaq8
    Member
    Posted 3 years ago #

    Ipstenu, is there anyway I can identify the images that are not used by the wordpress posts so I can delete them from the directories?

  14. Go Daddy
    Go Daddy Support
    Posted 3 years ago #

    bananq8,

    Please rest assured your account WILL NOT be suspended.

    Our reason for reaching out is to advise you on the best way to keep your site performing properly. While exceeding the 1,024 limit will have a negative impact on the performance of your site, it will not result in your plan being suspended. We apologize if this wasn’t properly stated in the communication we sent out to you and we will be reviewing it.

    Additionally, a representative from our hosting team will be calling you to discuss the matter and to suggest solutions to the issue.

    ^Salem

  15. There's no way to see if attached images are or aren't being used in a post, which ... Makes sense, really, since they don't have to be IN the post to be used (I.e. Featured images)

  16. bananaq8
    Member
    Posted 3 years ago #

    GoDaddy
    Member

    Thanks for your reply & reassurance but I'm afraid GoDaddy has made it very clear thru their emails & phone call today, a staff from Network violations called me today to tell me that the files must be reduced to less than 1024 otherwise Godaddy will do that on their own without even referring to my consent, they extended the probation till 11/01/2011, thats 10 days from now. So, am at complete loss right now, so confused on what to do, I told him on the phone "why waiting more than 6 months to tell me now?m the prolem could have been prevent so readily when it started, a single pluging that create weekly directories instead of the default monthly ones", but he said he has nothing to say & there's nothing he could do to help resolve te problem & that I must fix the problem on my own otherwise proper action will be taken.

    I felt really down & upset, today I upgraded my GoDaddy domain with over $150, but the upgrading does nothing to the files number limitations (1024), I'm really feeling stressed, don't know what to do really,

  17. mattytemple
    Member
    Posted 3 years ago #

    You could look at the server logs and that will tell you all the files that have been requested (i.e. viewed) in a given time frame. That will give you some idea to which files are been used but for older content this may be less useful.

    It will also take time to go through and sort out.

    Another alternative is to use a plugin to move the files to a CDN and rewrite the locations for you then just delete all the files on your server. Just make sure the plugin won't delete them from the CDN as well. This will give you as long as you want to sort out the number of files in each folder. You can then copy them back later, remove the plugin and everything will be back to normal.

    As an added bonus the number of files per folder on Amazon S3 is virtually unlimited and this will reduce the load on your server.

  18. bananaq8
    Member
    Posted 3 years ago #

    Thanks mattytemple,

    Could you please provide me with the steps on how to do the CDN technique ?

  19. bananaq8
    Member
    Posted 3 years ago #

    mattytemple,

    and yes I heard many of my friend bloggers telling me to move to another webhosting company because many provide unlimited number of files in directories on the server, I am really upset with GoDaddy & this issue is raising red flag for many of their customers that am aware of, yet no action was taken from GoDaddy as of yet.

  20. mattytemple
    Member
    Posted 3 years ago #

    There are a few plugins that will handle the uploading and rewriting of the URLS for you. I haven't checked if they are two way sync so be be careful.

    http://wordpress.org/extend/plugins/wp-s3/
    http://wordpress.org/extend/plugins/tantan-s3/
    http://wordpress.org/extend/plugins/w3-total-cache/ - does a lot more as well

    ghacks.net have a nice guide for signing up for an S3 account and making it look like it's on your domain.
    http://www.ghacks.net/2010/04/13/setting-up-a-content-delivery-network-in-wordpress/ The cloudfront parts may not be needed depending on the plugin you use.

  21. bananaq8
    Member
    Posted 3 years ago #

    mattytemple,

    Thanks for help & support. I will try to learn how to do your approach, hope things sort out

  22. Go Daddy
    Go Daddy Support
    Posted 3 years ago #

    @bananaq8

    Our team was happy to speak with you regarding your hosting on Saturday. As discussed, you will need to reduce the files in the directories we supplied you via email. Were you able to get this straightened out yet? Let us know if we can help with anything else.

    ^Alicia

  23. bananaq8
    Member
    Posted 3 years ago #

    GoDaddy Alicia,
    Am sorry to say that I was let down with GoDaddy so far, am still insisting that the real problem was due to lag in effective communication between Network Violations & the customer, usually when problems arise customer should be informed as soon as possible & not wait until the problem is further complicated to tell customer: Sir, you have a problem occuring for more than 6 months & you have to fix it now otherwise we'll take a proper action ourselves & offer very limited (almost none) support, this is not profissional.

    If you check my Godaddy support history you will see I have sent more than a dozen complaints about server being down & your support always replied me with "NO ISSUES WERE FOUND AT ALL".

    In addition, even after I have decided to go for Virtual dedicated server (which is costly compared to normal hosting) the Network Violations were unsure if the dedicated server will solve the files issue being more than 1024 in the folders. I came to know that this is a non-issue to most of the other webhosting companies while Godaddy can't assure to me that this problem will be solved even with VIRTUAL DEDICATED SERVER.

    Thanks Godaddy !

  24. nomolos
    Member
    Posted 3 years ago #

    I had a client with a similar problem but not on a GoDaddy account. I found, to my dismay, that the client was not checking their logs on a regular basis.

    I have 14 client accounts with GoDaddy and have always found them to be responsive, polite and helpful. I have also explained to my clients that they should not get their feathers ruffled with the hosting service because nine times out of ten the problem would not be a problem if they had just checked their logs.

    That said check your root to see if there are any files that you or GoDaddy did not put there.

  25. bananaq8
    Member
    Posted 3 years ago #

    nomolos,

    I never said GoDaddy were not polite with me nor un-responsive, they are polite & I never complained before even when the server went down occasionally though I was completely understanding such issues could happen.

    My sole point is that I needed to be informed earlier so I could tackle this issue easier, and like I said the issue was caused because wordpress generates 3 version of any uploaded image (small, medium & thumbnail), meaning that if I upload a single image a day I will have 90 files in one month, plus I think there's a glitch with Windows Live Writer because I noticed many images were duplicated on the server directories. What I did now is re-set the wordpress media upload settings to generate only 1 size of the uploaded image, also I installed a plugin to create weekly based folders instead of the default monthly folders to help prevent this issue from happening again.

    My only issue lies with the past months & I am ready to delete any un-needed files if only I knew which were not attached to the related posts, I worked so hard on my blog in the past months & have gained popularity, & sponsorship is on the way. That's why I can't simply sacrify everything that I have done so far.

    Now to resolve this issue on my part, I did not just simply transfer to another web-hosting company because I still have faith in GoDaddy plus am a loyal customer & I know that mis-communication can happen anywhere anytime & I thought about going for VIRTUAL DEDICATED SERVER, which should be strong enough to handle files greater than 1024 but till now GoDaddy support did not give me a definite answer whether this problem will be resolved or not if I decide to use their VDS

  26. nomolos
    Member
    Posted 3 years ago #

    Windows Live Writer

    Oh boy.

  27. bananaq8
    Member
    Posted 3 years ago #

    What? something I need to know about Windows Live Writer ?

  28. Pioneer Valley Web Design
    Member
    Posted 2 years ago #

    I do have a suggestion for using WLW (which is an excellent blogging tool): You do not have to use the uploads folder for images and you can even use an FTP account on a another host or service to FTP your images there (thus creating a CDN for your images).

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