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HELP! Invalid admin email. Lost password & username (5 posts)

  1. ktkt2011
    Member
    Posted 2 years ago #

    Hi I REALLY hope you can help! Our company website was created using WordPress. I am at a dead end. I have been tasked with updating our site, however; the person who created the site is no longer with the company and nobody here knows the username or password for our site within WordPress. The e-mail address he may have used is no longer valid because we have switched our email provider since then.

    Is there a way to get this information re-set so we can obtain access to our website files? My experience with "code" is very limited, but I have read a lot of help topics on how to try and reset it and nothing seems to be working.

    Thank you kindly for your assistance. I look forward to hearing from you.
    Kelly with Ampro, Inc.
    http://www.amproinc.com

  2. esmi
    Forum Moderator
    Posted 2 years ago #

  3. ktkt2011
    Member
    Posted 2 years ago #

    Thank you for the response... I have looked at that information several times and still cannot figure it out.

    I not only need a new password, but I don't even know what the username is to gain access to our website. If I try to have password reset it will be emailed to an address for someone that is no longer with our company. Ion't even know what address it is either.

    I am so frustrated. I'm sure this has happened before and there has to be an easier way.

    Thanks esmi!

  4. esmi
    Forum Moderator
    Posted 2 years ago #

    I don't even know what the username is to gain access to our website

    You will need to edit the database and look for the user with an id of 1. That will be the original admin user.

  5. tehouoraotepoti
    Member
    Posted 2 years ago #

    I am the new administrator for our organisation. I need to update the information on the web site and the person who set up the web site is no longer with the company and we have changed providers so can someone help me this is driving me insane.

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