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[resolved] HELP! Can't access dashboard of site (4 posts)

  1. ButterflyHerder
    Member
    Posted 3 years ago #

    YIKES!

    I just tried to access the back end of a client's website, and it's not letting me in. We've changed the password multiple times -- in hopes of getting it to work -- but after I enter the log-in credentials, it takes me to a 404 page.

    I do have FTP access to the host... is there some way to reset the site so I can log-in again?

    Thanks!
    Cynthia

  2. Tara
    Member
    Posted 3 years ago #

    If you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    If your blog showed no signs of improvement after deactivating your plugins, then it’s time to move on to your currently active theme. If you have access to your admin panel, try switching to the Default theme (WordPress 1.5 – 2.9.2) or the Twenty Ten theme (WordPress 3.0 and higher). If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the Default theme (WordPress 1.5 – 2.9.2) or the Twenty Ten theme (WordPress 3.0 and higher) to activate and hopefully rule-out a theme-specific issue.

    If your blog showed no signs of improvement after deactivating your plugins and switching your theme, try downloading WordPress again and delete then replace your copies of everything except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

    http://weblogtoolscollection.com/archives/2010/10/14/wordpress-general-troubleshooting/

  3. ButterflyHerder
    Member
    Posted 3 years ago #

    t-p ...you ROCK!

    I appreciate your quick reply to my post -- sometimes the wait in these forums is a bit long.

    Thanks, too, for giving several options. I tried each one, and was finally able to get the blog to work by replacing all of the WordPress files.

    Hopefully this won't happen again, but now I know what to do, if it ever does!

    Yay! :)

  4. Tara
    Member
    Posted 3 years ago #

    You are welcome!

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