I can get into CPanel and see the folders and I am hoping I can uninstall or delete the plugin from there?
Yes. Delete the plugin. That will let you in.
Hello Krishna thanks for responding so promptly.
I went into CPanel / File Manager and this folder public_html/wp-content/plugins {was this the right place?}
then I renamed backwpup to
public_html/wp-content/plugins/backwpup_Corrupt
I then got these error messages and I still can’t get into my site?
Warning: fopen(/home/the33109/public_html/wp-content/plugins/backwpup/backwpup.php) [function.fopen]: failed to open stream: No such file or directory in /home/the33109/public_html/wp-includes/functions.php on line 3508
Warning: fread(): supplied argument is not a valid stream resource in /home/the33109/public_html/wp-includes/functions.php on line 3511
Warning: fclose(): supplied argument is not a valid stream resource in /home/the33109/public_html/wp-includes/functions.php on line 3514
Warning: Cannot modify header information – headers already sent by (output started at /home/the33109/public_html/wp-includes/functions.php:3508) in /home/the33109/public_html/wp-includes/pluggable.php on line 876
What should I do next?
Thanks for your help!
Cheers
John
OK, did you try to login after that? Could you rename or delete the plugin?
Hi again Krishna
This is what I have done so far…
I went into CPanel / File Manager and the folder public_html/wp-content/plugins
I then renamed the folder backwpup as follows:
public_html/wp-content/plugins/backwpup_Corrupt
Was this the right place to rename the folder do you think? This may seem a dumb question but I am a newbie and never had a problem like this before and once the site was up I have not needed to go into CPanel again.
Then I get all those error messages. I have tried going into the mysite using the url & usual \wp-admin and I just get these error messages and no options to do anything else including logging off and logging on.
I saw the attachment you sent – I am just not good enough to understand any of it. If I can delete/rename the plug in and get access to the Dashboard again that is my best bet. SO please let me know if you think I was in the right place in CPanel. Thanks for your patience and help, really appreciate it.
Kind regards
John
I saw the attachment you sent
Which attachment?
Was this the right place to rename the folder do you think?
Yes. Now did you try to login after that? Can you post your site URL?
Hi Krishna
The link not attachment you sent sorry Krishna.
My URL is theexcelfactor.com
Thanks again for helping.
Kind regards
John
Yes I did try to login after this. But I think I am still logged in and there is not option I can see to log out. Note I had put my site under maintenance before this Fatal Error occurred so you will see the error messages plus this notice.
John
Now please try these steps:
– deactivate all plugins (rename the plugins folder) and see if the problem persists. If it solves the problem, activate plugins one by one until you find the problematic one
– revert to Twenty Twelve theme and see if the issue is theme-specific
– delete any inactive plugins
– reinstall WordPress manually from a freshly downloaded copy except wp-content. Do not overwrite files/ folders but delete them before reinstalling.
Use FTP or your hosting control panel if you cannot access dashboard.
Backup your site including database so that you can restore in case anything goes wrong.
OK Krishna thanks so much I will start to do this sounds very logical.
If I need to do the reinstall WordPress manually bit I will need some further help from the right place as no idea where to start as I used an installer to set this site up. So the issue of not installing wp-content understand why but how? And using FTP or your hosting panel – again I can see why but how exactly? Do you have any info on the steps ready to hand by any chance?
Re Backup do you mean after this is sorted right? I have backed up using backwpup and for what ever reason it’s been the problem. Or do you mean backup at the Hosting server end?
Krishna I really want to thank you again for staying interested in my problem especially as I am a novice.
Kind regards
John
Krishna at last I am getting somewhere thanks to you, I have seen the Dashboard after days of being locked out.
I renamed the Plug-in folder and it didn’t leave the plugins there to be activated so I guess I will have to download them again and then activate, sound right?
See the list below within the renamed plugin folder – index.php doesn’t sound like a plugin – do you think this file will be generated again in the activation process or will I need to copy this file into the new plugins folder?
Cheers
John
/public_html/wp-content/plugins_corrupted/akismet
/public_html/wp-content/plugins_corrupted/am-quick-contact-box
/public_html/wp-content/plugins_corrupted/antispam-bee
/public_html/wp-content/plugins_corrupted/backwpup_Corrupt
/public_html/wp-content/plugins_corrupted/black-studio-tinymce-widget
/public_html/wp-content/plugins_corrupted/contact-form-7
/public_html/wp-content/plugins_corrupted/drop-shadow-boxes
/public_html/wp-content/plugins_corrupted/piklist
/public_html/wp-content/plugins_corrupted/standout-color-boxes-and-buttons
/public_html/wp-content/plugins_corrupted/wp-helpers
/public_html/wp-content/plugins_corrupted/index.php
Krishna your process has worked beautifully. Thank you so much man. I have installed all but backwpup which I haven’t done yet as I am shy of it now.
I am interested in my questions above:
index.php – it’s not there in the new plugins folder?
backup – do you mean by the Webhoster of my data on his server?
Kind regards
John
Krishna I have answered the back up question myself – I range the webhoster am backing up my site right now on the host’s CPanel while the going is good.
So hopefully the only issue left for me is the index.php file and what to do?
Cheers
John
Also if I backup at the hest server end. What advantage is there in a backwpup type plug-in?
Cheers
John
I think probably your server is down now – 503 Service Unavailable. Just wait, better don’t do anything till the server is OK.
So hopefully the only issue left for me is the index.php file and what to do?
Which index.php? There are several, in WP and your theme. Where did you find it?
What advantage is there in a backwpup type plug-in?
As the name suggests, they are used for backing up files and data in your site. If you are not comfortable with it, you can use backup tools at your hosting service.
