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[resolved] Had to rebuild my site and lost subscribers (9 posts)

  1. colingoldberg
    Member
    Posted 1 year ago #

    Hi,

    I have had an issue with my wordpress installation, and I have lost my subscribers. I had to basically recreate my site in a new directory. I am unable to reconnect my jetpack in the broken site (getting a fatal memory error) and cannot view my subscriber list. Is it possible to transfer my subscribers to the new install ? The install with subscribers was called 'Colin Goldberg - Artwork', and the new install (which is now connected to jetpack) is called 'Colin Goldberg Artwork' (no hyphen included to differentiate it in the blog list). I must have tried to reconnect with the old installation, as that title ( 'Colin Goldberg - Artwork') is showing up twice in my blog list on WordPress.com. At any rate, the site with a stats history going back past yesterday is the one with the subscribers. Please let me know if it is possible to move my subscribers to my new install, or if the subscribers are in myPhpAdmin somewhere.

    Thanks,
    Colin

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

  3. colingoldberg
    Member
    Posted 1 year ago #

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Since you also contacted us via email, I replied there.

  5. System Support Tech
    Member
    Posted 1 year ago #

    Our site temporarily went down. Now we have no subscribers. Were you able to get yours back. Thanks

  6. Jaqueline
    Member
    Posted 1 year ago #

    I am having the same issue. Lost all subscribers and stats after moving site from servers and moving it to the root.

    It was lagartavirapupa.com.br/blog and now it is lagartavirapupa.com

    Can you help me?? Thanks!

  7. System Support Tech
    Member
    Posted 1 year ago #

    I lost my subscribers to our RSS feed. Was not able to recover. Have since learned how to backup subscribers for future issues. Good luck.

  8. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @Jaqueline I replied here.

    @System Support Tech Could you start a new thread, and let me know your site URL so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

  9. Jaqueline
    Member
    Posted 1 year ago #

    Jeremy, many thanks! Richard already fixed the problem for me. =)

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