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Hacked and cannot login to wordpress admin page or ftp or php (4 posts)

  1. marrianne
    Member
    Posted 1 year ago #

    I am having the same issue with our website. However we are not able to login or change passwords at all. We aren't able to access our admin page to delete the things this person has done. I also tried logging in via ftp, but that too failed. I'm guessing her has blocked any other user from accessing the website or admin panel. Is there a way around this? We have the most current update of WordPress, so that shouldn't be the issue. We need help!

    Thanks so much,
    Marrianne

  2. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

  3. The Hack Repair Guy
    Member
    Posted 1 year ago #

    One of your first steps would be to log in via your file manager or FTP and move any security plugins out of the plugin directory (temporarily).

    Then see if you can log in after the plugins have been moved.

    If that does not help, you'll need to use your phpmyadmin to change the passwords for the current users. Google, "how do I change my wordpress password phpmyadmin"

    Hopefully one of these will at least get you stable enough to log in and better lock down your site.

    Oh, and make sure to change your FTP password as well just in case.

  4. Kate5050
    Member
    Posted 1 year ago #

    Login via cpanel and access phpmyAdmin. Reset password (selecting MD5 via phpMyadmin), also change email address manually.

    If can't access cPanel either, contact your host.

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