I have the paid version of this, and while support was great at the start (although only to help me fix things that I thought should have been fixed within the plugin itself) it has since stopped.
I, and many others, have unanswered queries on their forum, some of them 6 (six) months old.
It is now impossible to add to the forum due to a bug with it.
They still take my money every month.
They still email out regular affiliate offers for us to buy.
Unfortunately, I am committed to it, so I am really hoping they get themselves sorted out soon.
It is a great core product, but it will fall from grace very quickly if they don't turn up for work soon.