Please let me know exactly what you see after trying to add or sync an album – is there an error message?
Thread Starter
ojasvi
(@ojasvi)
Just blank page after I add an album. One time I got Internal server error
Hmmm… ok – did it work at any point after you upgraded to 3.2.6, or did adding/syncing albums immediately stop working after you upgraded? Please try deactivating and reactivating Shashin from your plugin admin page (the WordPress plugin upgrade process doesn’t actually do a deactivation and reactivation). If that doesn’t help, let me know, and we can dig deeper.
Thread Starter
ojasvi
(@ojasvi)
First I tried to add the album with my existing version…3.2.5.
When it didnt work, I updated it to 3.2.6. But still it didnt work. Will try deactivating and reactivating…
Thread Starter
ojasvi
(@ojasvi)
I deactivated and activated. Still it doesn’t work. I also tried to add a new picture to the prev album which is listed in the admin. Even after sync this new picture doesn’t show up.
So basically, it just stopped syncing up with any new changes in the Picasa web account I had pointed it to before.
What to do…!!?
Anyway I can debug and find the actual error!!!
It’s tough to debug remotely since you are just getting a blank screen with no error message. If you’re comfortable giving me a temporary login to your wp-admin, I can debug it. Send me a message through my contact form: http://www.toppa.com/contact/ — then we can email each other.
The problem is your installation of PHP is configured without DOM support. Shashin inspects the Picasa page for your album to find the link to its RSS feed, and it can’t do that without the PHP DOM library.
If you’re comfortable with some coding, you can confirm this by checking your PHP configuration – you can call phpinfo() and look for “–disable-dom”.
You’ll need to compile PHP with DOM support, or ask your hosting provider if they are willing to do it.
I forgot to mention there is another solution: if you are also using Google+, you can get around this problem by giving Shashin the Google+ URL for the album, as Shashin uses a different technique to determine the album data feed URL for Google+
