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[resolved] Gold Cart plugin and support unavailable after purchase and installation (21 posts)

  1. Nonfascist
    Member
    Posted 4 months ago #

    WordPress version: 3.8.1
    Gold Cart version: 2.9.7.7
    WP E-commerce version: 3.8.13.4
    URL: Http://www.horsegulchblog.com
    Ocean Mist Theme

    My problems: The functions of Gold Cart are not appearing on my WordPress blog after purchasing and installing the plugin.

    Also, I cannot sign up for Premium one on one support as was promised with my purchase of Gold Cart. I have no idea what my FTP is or what it is used for. How do I post Premium support questions to the Getshopped.org site at http://getshopped.org/wp-admin/ ?

    What I expected: I expected to have increased functionality on my WordPress blog with the Gold Cart plugin through the WP E-commerce plugin. Right now I cannot figure out whether or not Gold Cart is adding any functions to my blog.

    I would like to be able to change the image of each product individually, but there's no product image tab where I can upload images. The Product Download tab under my Products button does not display the images that I'm downloading to show what each product looks like individually.

    https://wordpress.org/plugins/wp-e-commerce/

  2. Mihai
    Member
    Plugin Author

    Posted 4 months ago #

    Hello,
    Premium support is available here:
    http://getshopped.org/resources/premium-support/

    From what i can tell you did not follow the instructions in the email. Have you entered your API key in the Dashboard -> Store Upgrades page ?

  3. Nonfascist
    Member
    Posted 4 months ago #

    I did enter the API key in the Dashboard and the Store Upgrades page acknowledged that Gold Cart was installed. However, that was the only place where I could tell that it was installed.

  4. Nonfascist
    Member
    Posted 4 months ago #

    Be advised: my problems with the Gold Cart plugin are absolutely not resolved.

  5. Mihai
    Member
    Plugin Author

    Posted 4 months ago #

    Please post a premium support topic.

  6. Nonfascist
    Member
    Posted 4 months ago #

    I did post a support topic, which you have not answered in this forum to the slightest extent. See the original post in this thread.

    You have absconded from your responsibility to provide service that was offered with the purchase of your product. Please give me a refund.

  7. Mihai
    Member
    Plugin Author

    Posted 4 months ago #

    I think i know what premium issue is yours. And it has been replied by Support staff on: Apr 11, 2:27 am
    Since then we have not heard from you back on the support issue.

  8. Nonfascist
    Member
    Posted 4 months ago #

    The support staff for Getshopped.org and Instinct have failed to help me understand how to use this plugin that I purchased, and they certainly have not replied to my questions on April 11, 2014.

    I want to know how to change the image for each product individually on my grid page, or how to use the grid page, if it even exists.

    Why won't you tell me that, when I bought the plugin from you? You should provide the service that I paid you to provide.

  9. Edward
    Member
    Plugin Author

    Posted 4 months ago #

    We have responded to you multiple times on your premium support topic.

    1. You refuse to provide proper details to login to your store. Part of premium support is that we check for conflicts and other issues with your store it is impossible to help you if you refuse to allow us to assist you. As I mentioned in your support topic. You don't go to a mechanic with your car and ask him to tell you what's wrong without letting him look at the car. You won't even give us the URL to you site.

    2. It is not support job to *teach you* how to use WordPress. Your question is about adding images. I provided a video for you how to add images because I wanted to help you out but you simply don't fully understand the use of WordPress. We aren't able to hold your hand and teach you the basics.

    I have also explained that if you need very specific hand holding type help you should possibly hire a consultant that can work with you privately.

    We are more than willing to assist you further but you will need to provide at the very least your URL to your site and a working admin account. (PLEASE DO NOT PROVIDE THAT HERE POST IT TO YOUR PREMIUM TOPIC)

    Lastly your topic was responded to on

    Apr 10, 10:30 am - Joldis Mihai Alexandru
    Apr 10, 4:19 pm - Joldis Mihai Alexandru
    Apr 10, 4:35 pm - Joldis Mihai Alexandru
    Apr 10, 4:40 pm - Joldis Mihai Alexandru
    Apr 10, 8:17 pm - Joldis Mihai Alexandru
    Apr 10, 8:27 pm - Joldis Mihai Alexandru
    Apr 14, 7:39 pm - Ray Ardinanda
    Apr 15, 8:21 am - Joldis Mihai Alexandru
    Apr 15, 12:23 pm - Joldis Mihai Alexandru
    Apr 15, 5:33 pm - Edward O'Rourke
    Apr 15, 9:08 pm - Edward O'Rourke
    5 hrs ago - Edward O'Rourke
    30 mins ago - Edward O'Rourke

    Regards
    Edward

  10. Nonfascist
    Member
    Posted 4 months ago #

    Edward,
    You have definitely tried hard to discredit me with the hand-holding comments. Nice work at resorting to a personal attack on my technical skills.

    The images that are appearing on my products page are definitely not controlled the same way as they are on normal posts. Some images cannot be deleted from the products page. That would be a Wp e-Commerce or Gold Cart plugin issue that is inherent to the features of those plugins, which you are not willing to talk to me about even with the provided URL Http://www.horsegulchblog.com, even when the product page is posted.

    You have failed to provide any support regarding this issue and this is absolutely not resolved.

    Maybe you should stop selling people a plugin unless they give you the WP admin login and password information first, if that is the only way that you will agree to answer their questions.
    Adam

  11. Edward
    Member
    Plugin Author

    Posted 4 months ago #

    We are not going to keep debating our methods. I'm not attacking you... by your questions and attitude I come to the conclusion you need a lot of assistance more than support can provide.

    Thank you for finally providing a link to your site.

    I can see you are adding the images to the product description this is not correct. You are only attaching the image to the post. It will appear in the product where it is supposed to appear. As I showed you in the video I sent.

    Now the reason we ask to access the site is to help identify errors and conflicts.
    It's extremely difficult to fix something that is broken or not operating the way it's supposed to be due to conflicts.

    Just from looking at the URL product page you provided the console reveals 29 javascript errors. Please see image <img src="http://dl.dropbox.com/u/151891/screenshots/2014-04-17_0712.png">
    These errors can be due to theme or plugin conflicts. There is little point to doing anything else until all those errors are resolved since any one of them can be contributing to why your shop isn't working as you expect it to.

    Once again... if you would like our assistance please respond to your premium topic with a valid admin account so that we are able to debug your shop and get you the help you're asking for.

    Regards
    Edward

  12. Edward
    Member
    Plugin Author

    Posted 4 months ago #

    Additionally trying to help you.

    Your site is loading jquery multiple times...

    once here on line 1101
    <script type='text/javascript' src='http://horsegulchblog.com/wp-includes/js/jquery/jquery.js?ver=1.11.0'></script>

    and again here on line 17
    <script src="http://ajax.googleapis.com/ajax/libs/jquery/1.2.6/jquery.min.js" type="text/javascript"></script>

    This is 100% going to break you site and store and many other plugins anything that uses javascript. This also would need to be fixed before we can even begin to look at other issues as it will absolutely cause conflicts and problems.

    If you correct these errors you might find that your support questions won't be needed since they more than likely will be resolved with the site fixed.

    Regards
    Edward

  13. Nonfascist
    Member
    Posted 4 months ago #

    Edward,
    Thank you for finally noticing the URL to my website. It was originally posted on the fourth line of the first post in this thread.

    The way in which I posted a photo of each product was the same way that you showed me in the video that you sent me. Please tell me ALL of the ways in which images are posted by the product description, Edward, since the way in your video was only ONE way.

    Please reply to this post if you can tell me what plugins are incompatible with:

    WordPress version: 3.8.1
    Gold Cart version: 2.9.7.7
    WP E-commerce version: 3.8.13.4
    URL: Http://www.horsegulchblog.com
    Ocean Mist Theme

    Thanks

  14. jehosophat
    Member
    Posted 4 months ago #

    Mr N,
    I'm usually the first to criticize the customer support, coding and general design of wp e-commerce. However in this case, it seems clear that there is a different rock in the stream of progress.

    You demand support and education, yet you don't respond to WPEC Support's many requests for access to your site, to help and debug.

    That's fine, but you then can't come back and say that they aren't doing their job in this case.

    Asking for a list of what programs are incompatible with your site's profile, is a neverending research project WPEC could never fulfill.

    Your current issue seems to be one of research and education, on how WordPress and WPEC work singly and together,along with other plugins.

    Rather than making extravagant and global demands, why not research the issues and learn all that you can from the excellent educational resources available with a simple search. Then you might be able to ask more precise, answerable questions.

  15. Nonfascist
    Member
    Posted 4 months ago #

    Is asking for all of the ways in which to post images for a product using Wp e-Commerce an extravagant and global demand?

    Could you please tell me how to back up my entire blog onto a drive and then reinstall it later if I have to so I can consider providing support staff my admin login and password so they can help me out?

  16. jehosophat
    Member
    Posted 4 months ago #

    Mr N,

    It's the word 'all' that is global ...

    Search for how to get images on a product:
    https://www.google.com/search?q=wp+e-commerce+product+gallery&oq=wp+e-commerce+product+gallery&sourceid=chrome&es_sm=93&ie=UTF-8

    Search for wordpress backup:
    https://www.google.com/search?q=back+up+wordpress&oq=back+up+wordpress&sourceid=chrome&es_sm=93&ie=UTF-8

  17. Edward
    Member
    Plugin Author

    Posted 4 months ago #

    The video shows the only way to add an image to a product there isn't another way to add one.

    I'm sorry I didn't notice the URL in your initial post I was actually referring to your premium support post where you didn't provide sufficient information.

    I would not be able to provide a list of incompatible plugins. I'd love to myself know that but there simply isn't enough time to test every conceivable combination of plugins.

    Are you saying the only plugins you have installed are the following?

    WordPress version: 3.8.1
    Gold Cart version: 2.9.7.7
    WP E-commerce version: 3.8.13.4

    if so then I would seriously suspect the theme of causing the issue. In fact judging by the type of errors I see in the console I already suspect the theme itself. I am unable to say for sure without testing.

    As for backing up and restoring I strongly and always suggest Backup Buddy. I use it myself. In fact... IF you would provide us access I'd USE MY COPY to backup for you. We almost always to as a precaution since many people truly have no backup plan. We actually state this on our support page where you sent in your initial topic.
    http://dl.dropbox.com/u/151891/screenshots/2014-04-20_2110.png

    Regards
    Edward

  18. Nonfascist
    Member
    Posted 4 months ago #

    I don't have a 'Manage Product Images' button as shown in the link that Jehosophat sent me.
    Does someone have a screen shot of what my back end should look like when I hit the 'Products' tab on the left column in my back end?

    Here's a list of my plugins:

    Akismet
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    Select Categories to Tags Converter Importer Categories to Tags Converter Importer
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    Version v1.0.2 | By Jiayu (James) Ji | Visit plugin site
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    There is a new version of Contact Form 7 available. View version 3.8 details or update now.
    Select CrankyAds CrankyAds
    Activate | Edit | Delete

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    Version 1.0.2 | By Frank P. Walentynowicz | Visit plugin site
    There is a new version of FPW Post Thumbnails available. View version 1.0.8 details or update now.
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    Gold Cart extends your WP e-Commerce store by enabling additional features and functionality, including views, galleries, store search and payment gateways. See also: GetShopped.org | Premium Support | Documentation
    Version 2.9.7.7 | By GetShopped.org | Visit plugin site
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  19. Edward
    Member
    Plugin Author

    Posted 4 months ago #

    That's quit a long messy list of plugins. I have not tested all of them. It would truly be easier if we could just get to log in and test. Since this still seems to be a problem for you. I can try to provide you some steps but I can't guarantee you'll do it correctly.

    1. disable ALL NON WPEC plugins
    2. Switch to a default wordpress theme such as 2010 -2012
    3. clear the store template cache in Settings > Store > Presentation

    Once this is done test everything to see where things are.

    As I have pointed out in previous posts... it's simply not that easy to assist you when your front end already clearly displays dozens of errors. Until that is resolved I have no idea what you're seeing or what might be giving you trouble.

    I have also pointed out a way for you to backup and restore and told you I would use my copy of backup buddy to backup your site.

    This is what you see when you click products in the left column
    http://dl.dropbox.com/u/151891/screenshots/2014-04-21_1012.png

    I don't see the image you are referring to but in order to see where you manage a products images you would need to select one of your products. By clicking the products name in the list seen when you click "Products"

    We've done all we can through these resources. At this time you will need to provide access to your site. This is getting us no place fast. If you do not wish to provide access to your site that is your choice but we can't continue to go back and forth like this. I'm sorry if this doesn't help you but we do have other people we are helping.

    Maybe you can continue to work out what you don't understand by working with the community of users here.

    Best of luck
    Edward

  20. Nonfascist
    Member
    Posted 3 weeks ago #

    I asked for a refund for the Gold Cart plugin that was incompatible with my blog, which was denied. Where the request was made: it does not matter.

    What matters is that I challenged/disputed the charge with my bank/credit card company and was given my money back.

    Since this thread I have successfully installed Paypal buttons to sell tshirts on my blog.

  21. Justin Sainton
    Member
    Plugin Author

    Posted 3 weeks ago #

    Marking as resolved.

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