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GoDaddy screwed up my site (8 posts)

  1. scythe000
    Member
    Posted 1 year ago #

    so http://swiftchipinc.com is my site. Godaddy updated my shared hosting type, and now i'm getting this error:
    Fatal error: Cannot run code from this file in conjunction with non encoded files in /home/content/60/3891160/html/swiftchipinc/wp-includes/version.php on line 704
    and sometimes `Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.`

    I've tried doing a manual reinstall to no avail. Any ideas?

  2. 2ninerniner2
    Member
    Posted 1 year ago #

    Works fine for me.

  3. catacaustic
    Member
    Posted 1 year ago #

    If you continue to get this message, you need to read this line of the error message:

    More information about this error may be available in the server error log

    That tells you what you need to do. The 500 error is way to generitc fo ranyone here ot be able to give you any idea of what it is. You should have access to the error logs on your site. Depending on the hosting platform you will find them in your ocntorl panel, or sometimes in the sites folders in files called error_log. Read through those when you find the errors and pinpoint exactly what error is happening where.

  4. Pioneer Valley Web Design
    Member
    Posted 1 year ago #

    I've tried doing a manual reinstall to no avail. Any ideas?

    Make sure to use FTP to do the manual update, ensure that you are testing site with default unedited theme and no plugins.

    Also, please explain in detail your former and current host env.

  5. Go Daddy
    Go Daddy Support
    Posted 1 year ago #

    scythe000,

    I'm not able to duplicate the issue you're reporting, but would be happy to help. Your error logs can definitely give you more detailed information about the cause of the error.

    Here's more info on how to work with Error Logs: http://go.me/nG

    You also mentioned that you'd changed to a different type of hosting plan. If you are still having issues, I can have our hosting team review the errors you're seeing as well. You can submit a ticket http://x.co/WeHelp and reply here to let me know the ticket number of your request so I can pull get it to the right team. Please be sure to include as much information as possible.

    ^Cj

  6. jparnell8839
    Member
    Posted 1 year ago #

    sounds like a PHP version error. Sometimes on GoDaddy hosting (and others), different shared hosting plans can include different PHP versions. The default version.php includes:

    $wp_version = '3.5.2';
    $wp_db_version = 22442;
    $tinymce_version = '358-24486';
    $required_php_version = '5.2.4';
    $required_mysql_version = '5.0';

    I had this issue with SEO Toaster when I had Host Gator. Now, it's been a long time since I've used cPanel (I run my own server in my data closet/spare bedroom), but if I remember correctly, in cPanel go to Software section -> PHP Version Manager. Then you should be able to select your PHP version. Make sure it's 5.2.4 or higher. If you dont have PHP Version Manager or you dont have a version of PHP 5.2.4 or higher listed, call GoDaddy tech support to see if they can get it installed. If it's already on that version or higher, you'll have to comb through your error logs.

    If you can post your logs in something link pastebin and link it, we could help better.

  7. scythe000
    Member
    Posted 1 year ago #

    Yep! Php was set to 5.2 changing to 5.3 fixed it. Of course, they lost the entire db in the transfer. Fixed from db backup.

  8. jparnell8839
    Member
    Posted 1 year ago #

    Good deal! Glad to hear it :D

    Just for the benefit of anyone Googling about this, another *possible* fix that would have worked if PHP 5.3 was installed but the PHP Version manager was missing would be to add the following line to your .htaccess file on the root of your domain:

    # Use PHP 5.3
    AddHandler application/x-httpd-php53 .php .php5 .php4 .php3

    That will only work if your hosting provider has PHP5.3 installed on the server you're being hosted on. It's a good workaround for bypassing the missing PHP Version Manager in cPanel accounts.

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