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[closed] GoDaddy Hosting super slow - Is it me or them? (22 posts)

  1. leslybgood
    Member
    Posted 3 years ago #

    I have four WordPress sites on a GoDaddy grid hosting plan. I had slow/performance issues from day one so they switched me to the grid hosting plan. It worked well for a few months.... Now, my sites intermittently do not load or take minutes to load. Sometimes they pop right up. Sometimes it times out and I get an Apache Port 80 error. I've spent hours on the phone with GoDaddy but they tell me it's a WordPress issue (shocker). I find that hard to believe since another one of my sites with them--a simplistic CSS site--would also not load several times this week. They say it is a "scripting issue" that I will have no matter where I move my site. Error logs say that the scripts are timing out.

    I've got all the performance plugins installed on all 4 sites (super-cache, offload) and even disabled all my plugins to no avail.

    Here's one of my sites: http://hammingitup.net

    Hope someone can help. Thanks in advance :)

  2. Go Daddy
    Go Daddy Support
    Posted 3 years ago #

    @leslybgood
    Thanks for posting. I talked to our advanced hosting team and there was a temporary issue that has now been resolved. If you have any other issues, please contact Support at http://community.godaddy.com/support/?isc=smwpfor

    Alicia

  3. leslybgood
    Member
    Posted 3 years ago #

    @Alicia

    The site in question was moved to BlueHost. Now, the site runs great; so in a way, I suppose this issue is partly "solved." However...

    I still have three other WordPress sites residing on GoDaddy servers that are problematic. The sites are ridiculously slow, or do not come up at all reporting the same "Apache Server Port 80 error." As stated many times to tech support, it's a random, frequent occurrence (since August 2010). Sometimes the sites pop right up. Sometimes they hang for minutes at a time and the "Apache Server Port 80 error" appears.

    These sites with GoDaddy hosting are still running slow:

    http://eabaweb.org
    http://rebeccasrainbow.net
    http://creativegoodes.net

    This was moved to BlueHost and works great: http://hammingitup.net

    The fact that the hammingitup site works beautifully in it's new hosting environment (BlueHost) while the other three on GoDaddy servers lag, hang and report errors speaks volumes.

    Also, Alicia, I appreciate the support link, but I'm a little too familiar with your Support Department. Nice folks, but I have billable work I'd like to get done. Besides, a detailed letter has already been submitted to the "advanced team" at GoDaddy Support. Please refer to this letter for clarity before marking this issue "solved." Also, if my support calls have been documented, I'm sure it's a few inches deep. I posted here to hopefully get an objective, second opinion.

    I'm new to WordPress and didn't realize how important it would be to choose the right web host. Too bad I didn't visit this page sooner: http://wordpress.org/hosting/

    Hope this helps someone else in the same predicament.

  4. Go Daddy
    Go Daddy Support
    Posted 3 years ago #

    @leslybgood

    Thanks for posting back. I have someone from our hosting team investigating the issue further. They'll be in touch with you.

    Alicia

  5. bh_WP_fan
    Member
    Posted 3 years ago #

    The mentioned problems sound like server-caused issues, however, it could be your sites or databases which are contributing to it. Regardless of where the main problem lies, optimizing your sites is always a good idea.

    I'm not sure what you've done in the way of optimization, but the following article provides lots of helpful tips to get your sites running smoothly: http://wordpress.shadowlantern.com/2009/01/reducing-cpu/

    Hope that helps!

  6. leslybgood
    Member
    Posted 3 years ago #

    @ bh_WP_fan

    That link is extremely helpful! I agree it could be the databases and site bloat. Two of the sites, though, barely have any content; which, again, leads me to believe it's the hosting environment. Still, as you said, it's always good to optimize your sites.

    If nothing else, this situation has forced me to learn more about WordPress which is always a good thing. :)

    Thanks for the constructive input and objective opinion!

  7. thisisedie
    Member
    Posted 3 years ago #

    I stopped using Godaddy for my hosting 2 years ago because of this issue and haven't had a problem since. I personally believe and have read in numerous places it's because their servers are overloaded. For instance, someone I know has his site hosted at Godaddy and there are 2036 other sites hosted on his server. I'm now using Hostgator and there are 670 other sites hosted on my server. Big difference.

  8. creativepickle
    Member
    Posted 3 years ago #

    It is Godaddy. It is nothing any of you are doing. I have a number of WordPress sites I built for clients, and the ones on GoDaddy ALL run slow. Like 90-second page load slow. Of course, GoDaddy says it is anyone else's fault but theirs. The fact, though, is that their servers are so completely overloaded that they cannot provide the basic service they have sold us. Their solution? Upsell you to a dedicated server.

    Let me put this in perspective:

    If I do a Reverse IP lookup of one of my wordpress sites on Godaddy, I find that there are 3,900 other sites running on the same server. The same search for a HostGator-hosted site reveals 370 sites, and for Dreamhost, 40 sites. That means that a given GoDaddy server is hosting 100 times more sites than a DreamHost server. And they say it's WordPress' fault. C'mon.

    The only solution, unfortunately, is to abandon GoDaddy, and to publicize that choice as much as possible (tell friends, blog about it). A company this large only responds to revenue loss, unfortunately, so maybe that is what it will take for them to stop overloading their servers.

    OK, I'm done venting. Time to go cancel some GoDaddy accounts....

  9. Icer
    Member
    Posted 3 years ago #

    Hey,
    @godaddy
    I have a site http://ikejhamb.com with the same issue as the first page. Although it does not pop up with a error it is super slow. It was fine in July and now its slow.

  10. Go Daddy
    Go Daddy Support
    Posted 3 years ago #

    @Icer

    We do offer an article that provides some troubleshooting steps if your site is running slow. Let me know if this doesn't help do the trick. http://x.co/Lbux

    ^Alicia

  11. Icer
    Member
    Posted 3 years ago #

    @godaddy it's still pretty slow, should I host my images on flikr?

  12. Icer
    Member
    Posted 3 years ago #

    @godaddy also my login page takes about 20 secs to load and i created a test site (with only the twenty ten theme with no plugins or posts) on the same hosting and its still super slow! Thinking about switching to hostgator.

  13. Go Daddy
    Go Daddy Support
    Posted 3 years ago #

    @Icer

    Another suggestion you should try if you haven't already is moving to our Grid-based hosting. This will help with traffic spikes on the server and many users have seen performance improvements since migrating to grid. Make sure you back up all your files and databases prior to the move. Also Support is more than happy to assist with migration and go over all the details for you. Please note there is no additional cost to switch to Grid-based Hosting. For more information on grid please see here: http://x.co/Liqk

    ^Colby

  14. tataNZ
    Member
    Posted 3 years ago #

    @GoDaddy

    I'm experiencing the same problems that creativepickle has been having for ages (he posted a few requests for help before)

    I’m tired of reading that the solution is to turn on cache, using wp-db manager or moving to GoDaddy's Grid-based hosting. GoDaddy's Grid-based hosting is as awful as the most basic of hostings. I do have a 4GH Web Hosting account and it is painfully slow.

    I run a reverse look up and it shows that I share the server with other 4,330 domains!!!!

    I will be moving my website and asking for a refund .

    It was the very first time that I tried GoDaddy and the last one!

  15. MeatballCB
    Member
    Posted 3 years ago #

    I think I'm going to throw my hat in the ring too. Have been using GoDaddy for a few years now for just messing around and hosting some small time stuff. I've hosted WordPress, phpBB and SimpleMachinesForums there and they all have generally felt slow.

    A while back I set up a free web check over on Pingdom. They give you a single check for free. I pointed it at my site and had it run a check every minute let it just sit and run.

    In the last month there's been 1 hour and 13 minutes of downtime on 17 different occasions. Still 99.8% up, but the kicker is response time. Average response time is 1,064 ms with the fastest ever being 957 ms.

    I know it's shared hosting (about 2,900 hosts on the reverse IP lookup) but that's just awful in my book.

    So, I'm looking to find a new host and wondering if anyone has any suggestions. I need something that has good performance, a decent amount of storage and unlimited bandwidth. I'm looking to start up a wordpress/podcast site and while I don't expect a lot of traffic, I'd hate to get a $1,000 bandwidth bill one month if we get slashdotted or something.

    Any thoughts?

  16. i_am_buck@hotmail.com
    Member
    Posted 3 years ago #

    So I've banged heads with GoDaddy when it comes to WordPress. I've had much better success with justhost.com. However many times my clients are already set and don't want to change from GoDaddy, so I'd highly recommend installing the "wp super cache" and the "wp minify" plugins. These 2 plugins generally cut the load time by about 60%. So instead of 7-9 seconds to load a page it takes about 2-3. Still not great... but a lot better than 7-9.

    This works for me because the majority of my sites are generally a lot of pages that don't change too often. Not sure how it'd work with sites with lots of dynamic content...but try it out!

  17. Go Daddy
    Go Daddy Support
    Posted 3 years ago #

    i_am_buck,

    I agree that plugins like "WP Super Cache" are good options (regardless of the host involved), but I also wanted to make sure that you, and other readers, are aware of the great hosting improvements GoDaddy.com has made over the last several years. The most visible change is the recent rollout of our "4GH" hosting which implements grid technology along with many other network and security enhancements we've prepared behind the scenes and which is much better suited to handle the increasing needs of today's content creation apps (like WordPress). You can learn more about 4GH here: http://x.co/WfUL

    We feel this technology is such an important step that we've made it our new standard for shared hosting. If you have clients using older services, we would recommend making the switch. Most users can upgrade with just a few quick clicks and without any additional cost. Here's a step-by-step guide for upgrading: http://x.co/WfUm

    Of course, we want every customer to have an excellent experience whether they're using a new 4GH plan or not. We literally have support staff working every minute of every day to ensure proper uptime and performance. Should you ever come across a problem, don't hesitate to contact us by phone or by submitting a written support request at http://x.co/WfVF - if there's a problem, we want to fix it.

  18. tataNZ
    Member
    Posted 3 years ago #

    @GoDaddy

    Sorry, I don't beleive a word GoDaddy says anymore. I moved hosting company since my last post. It is still a shared host, but I get the speed and service that I wanted. I pay a bit more (not much) but it is worthy.

    Take a look at this Google graph. The speed of my site improved dramatically in March, when I changed hosting provided. The long downloading times are all from Godaddy.

    In fact I have more content and have increased traffic a lot since I moved hosting, still the response times of my new provider are reasonable.

  19. keithbrowncom
    Member
    Posted 3 years ago #

    I have spent hundreds of hours over the last year building up wordpress blogs to make a part time income. Lately one site has been running slower and slower and slower, so I checked a reverse IP lookup on my Godaddy wordpress hosting plan and there are over 8,000 other websites sharing my same IP. Wow!

    Reverse IP Lookup Results—8,218 domains hosted on IP address 173.201.198.128

    You can't get away with treating people like this anymore, hearding our websites in cramped stalls like cattle. I really don't want to be frustrated with this kinds of problems with Godaddy. Just limit the shared blocks to 500-1000, and let us get on our merry way.

    You really think it's worth it to continue hosting 8,000+ websites on a single block, then hiring hundreds of people to monitor negative brand mentions? Just fix the problem, and watch your revenue increase for many years to come.

    Tags: Godaddy slow wordpress hosting, Godaddy shared hosting problems, Godaddy slow shared hosting, Avoid GoGaddy WordPress Hosting, GoDaddy Hosting Problems

  20. Go Daddy
    Go Daddy Support
    Posted 3 years ago #

    keithbrown.com,

    First and foremost, if you're having performance issues with a site, we want to investigate. Of course, we need to know what the site is, so I ask that you submit a support request here - http://x.co/WqWz - then post a followup in this thread with the Incident ID # you get by email so we can find it. Alternatively, if you're on Twitter, you could follow @GoDaddy and send us a direct message with either the Incident ID # or the name of the site that's having trouble.

    As for your concerns about the results of your reverse lookup, there is an important point to make. That is, reverse lookup services are often inaccurate because they're usually based on a collection of historical information for an environment in constant flux and because they don't take into account the number of servers accommodating the IP in question.

    Check out this lookup service, for example - http://www.yougetsignal.com/tools/web-sites-on-web-server/
    The IP you provided currently yields a result of only 260 domains. In all frankness, it is likely higher than that. I can confidently state, however, that it would NOT be 8K+ or anything approaching that number.

    If you (or any other readers of this thread) aren't already aware, GoDaddy.com began implementing grid technology for its shared hosting services quite some time ago. As a result, most new accounts are on server clusters which can accommodate more sites than a standalone server. We've also significantly reduced per-server density. These are only two of the many steps Go Daddy has taken to improve hosting performance. Collectively, the improvements we've made represent a very conscious effort to make sure we're better positioned to support the growing needs of today's consumers who are increasingly making use of powerful tools, like WordPress, to build their presence on the web. The result of these enhancements is what we call "4GH Web Hosting". If you're curious to learn more, I urge you to visit this page - http://x.co/WqZf - and click the "4GH Vs The Rest" tab

    I sincerely hope you take me up on the offer to have your account reviewed by our Hosting Support team so we can demonstrate GoDaddy.com's dedication to customer service and satisfaction.

    Thanks for your attention,

    Alon
    GoDaddy.com Social Media

  21. keithbrowncom
    Member
    Posted 3 years ago #

    Thank you GoDaddy for the prompt response. I did talk to customer support and open a ticket. When they spoke with the server team they did find that there were some processes running in the background taking up extra memory on the server my website was hosted on. Those were resolved, but the server response still remained a bit slow. I will continue to monitor it, as well as Google webmaster tools, for any improvements in performance.

    Thank you for the clarification on the reverse IP lookup, that definitely makes sense.

    In closing, there is a large amount of negative publicity on the web about GoDaddy, so when I have problems and begin searching for solutions, much of the information out is surrounded by negatives mentions of your brand. I realize that it is your job to monitor Google alerts and Social Media for reputation monitoring purposes, but I feel like truth always wins out in the end.

    If there is not 8,000+ websites hosted on my IP, then why not give an exact number?

    If another hosting company has 200 sites per block, but there servers are not as fast, then give us that data as well. Really the problem here is that the only #'s on the web about GoDaddy are coming from upset customers. Every time I go on a forum or blog there are lots of customers posting hard facts, server logs, as well as Google Webmaster Tools screen shots. Then a GoDaddy employee refutes that with generic statements.

    I know that my website is making X amount of dollars, I know that it gets X amounts of daily uv's, and that it takes X amount of ms to load an average page. Webmasters live their lives with code and definite numbers, so I feel that it would be in Godaddy's best interest to refute claims not with generic "file a support ticket" statements, but with hard facts. If you hosting is state of the art (which it might well be), then have some impressive facts to back it up.

    Your competition certainly is out to take away your market share, and they do so with hard data. Why not launch a website under Godaddy, and then similar sites under your competition? Prove it's worth, and have those screen shots to back it up.

    Just my two cents*

    Thanks,

    Keith

  22. Per the Forum welcome, we close topics like this due to the amount of spam that they attract. The WordPress team has provided a list of a few recommended hosting providers. For more details and other recommendations, please search through the forums or via Google (or your preferred search engine), but open discussions on specific hosts are rarely beneficial. If your host is having issues, talk to them directly.

    (Note: By closing this post I neither support nor condemn the use of the hosts listed on the wordpress.org official hosting page, and encourage you to search around.)

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