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[closed] Godaddy for WordPress ? just a big NO.. this is why: (39 posts)

  1. jgraphwebstudio
    Member
    Posted 4 years ago #

    Hi Guys,

    I really hope someone from Godaddy can contact me if they read this.

    So here is my story.

    I am a 5yrs old Godaddy Customer. I do websites for a living. In Panama. Yes, central america.

    At the beggining of my carreer, i used to develop static flash based websites.. I loved godaddy prices, tech support was light, but acceptable, and i learned to feel comfortable around their website (purchasing domains, hosting plans , etc).

    As time passed i moved to wordpress.. Discover how wonderfull it was. And suddenly all my nightmares became a reality.

    For the last 6months i have had terrible speed problems. y wordpress sites, as SMALL as they are, can take up to 20sec. to load during daytime (that is EASTERN US TIME or GT -5). At night, sometimes, i get decent speeds. But as soon it is 6 am .. slow again. .. i am talking about over 30 sites, in the deluxe shared hosting plan.

    Sites with and without any plugins. Sites with WP-SUPER CACHE... Custom made designs in valid CSS + XHTML ... sites that are made with amazing , super optimized themes as INFOCUS from themeforest.net....

    ALL SLOW .. but HORRIBLY SLOW ...

    You dont have to be a genius to know that , most of their customers are from this hemisphere.. so traffic rises during day time, and since it is a shared hosting plan with , only G´d know how many other websites in the same domain, you can expect slower velocitys than night... But 20-25sec load time for a 120k site with NO plugins? ..

    My customers are calling me everyday and it IS a nightmare for me.

    It is because i am SO USED TO godaddys way of doing business that i am scared of moving away. but it is starting to be unbearable.

    I have done some research, now i am positive the slowness is due to having the MySQL db in an external server... somehow the traffic overload does affect the whole thing.. it is HORRIBLE..

    Please, if this doesnt get erased .. i hope someone WITH a lot of experience can point my toward a PROOVEN hosting provider that offers quality and FAST wordpress hosting.

    I really appreciate it ..

    If someone from godaddy read this .. feel free to contact me , because if this can be solved, it will be great, but beleive me .. as soon as i find out about a good and fast worpdress hosting (prooven with testimonials from web developers) I AM OUT OF THERE.. and i have a LOT of websites in GD.

    Regards,

  2. flamenco
    Member
    Posted 4 years ago #

    Hola,
    I don't have an easy solution, por desgracia, but I have a couple of thoughts.

    I have developed many sites on Godaddy, only because clients have already purchased it, not because I like it. I have had various problems, but it seems a little better lately. I generally develop in MODx there, though, not WordPress.

    I'm just wondering why you're using external databases? They certainly can work, but I'm afraid that with this complication, you may end up with a similar problem on any host - maybe the external database server could be the problem. At least I think it would be worth trying to have your database hosted at Godaddy as well as the rest of the site. This could be fairly easy to test, although you might have to bring your site down for awhile.

    Also, I spend free time helping people here, and I have seen so many bad reports about Super Cache that I won't touch it.

    De todos modos, I have successfully hosted WordPress at Liquid Web, and their tech support is kilometers better than Godaddy's. Also, some people like hosting WordPress at Media Temple, although more recently I've heard that they might not be quite as good as before.

    I hope that helps a little,
    Dave

  3. jgraphwebstudio
    Member
    Posted 4 years ago #

    hi flamenco thanks for the tips.

    i use godaddys mysql...they have are hosted in external servers...that is external to the server where you host your site. different ip and different domain... it sucks

  4. Go Daddy
    Go Daddy Support
    Posted 4 years ago #

    @jgraphwebstudio Here's a help article we have on the subject: http://go.me/GH

    I'd like to have someone look into why you're experiencing slowness, but I need something to identify your sites or Go Daddy account.

    If you're on Twitter, please DM one of your domain names to @GoDaddy and we'll look into it for you. Otherwise, please call this number for assistance: 480-505-8877

    ^Noah

  5. Samuel Wood (Otto)
    Tech Ninja
    Posted 4 years ago #

    I have several sites on GoDaddy hosting, without any major issues. Their shared hosting servers do tend to be rather slow, so I recommend plugins like WP-Super-Cache to help cope with it. It works for me without issues. Even on multisite setups.

    Their support does tend to be fairly crap though. I've heard all sorts of complaints there. On one of the most recent ones, apparently they blamed one of my plugins as the culprit for slowness. Kinda funny, when you think about it...

  6. jgraphwebstudio
    Member
    Posted 4 years ago #

    Hi Noah .. thanks for your reply.

    In the Spirit of Fairness, I will say this again, as I did Before:

    I like a lot of things about Godaddy. I have been their customer for 5 years. They have great prices, and once you know your way around their web site is very, but very easy to buy a domain, setup a hosting account with it and even installing wordpress with their one click installation.

    I appreaciate you gave me their cusstomer service phone number, i have already used it many times, but beleive me.. this is exactly the kind of issue that wont be solved calling there.

    This is NOT a wordpress optimization problem, nor a plugin conflict, or a an issue about a very heavy website, beleive me .. i have taken the time to replicate all possible scenarios.. I have even bought a hosting account with IWeb (canada) and tested the same sites with wonderfull results ... This is an issue of sites being slow because connection to the MYSQL db servers provided by godaddy.com (which are related to "secureserver.net doman" are NOT GOOD, and their performance is HORRIBLE during high traffic periods.

    I will contact you and give you some of my sites url so you can do your own testing. Just keep in mind you should test the sites during Eastern time day time (GT -5) , at night things move pretty much "ok" (not fast but acceptable) ...

    By the way, somehow all my php forms stopped working, and customer service answer was : "theres some php functionality issues in your grid" .. expect them to be solved in 48 to 72 hours .. if you keep having this issues call again " ...

    as i said , I Will rather solve this issue than migrate to migrate all my customers to a new hosting (which i still havent found) .. but i am definelty in the market looking for an alternative... this is so frustrating...

    "otto" .. my sites witho NO plugins are slow.. so are my sites with SUPER CACHE.. the just take 20secs to open sometimes... it is NOT a plugin issue .. beleive me ..

    best regards,

  7. flamenco
    Member
    Posted 4 years ago #

    Ah, Jgraph,
    Now I follow you. It is true that Godaddy has site files and databases on different boxes, which makes set-up somewhat more annoying than using localhost. I thought you actually meant MySQL at a different company.

    Though I'm no fan of Godaddy, I've had lots of sites there, and they work pretty well despite the above.

    Some questions to think about:

    Have you examined your databases, and optimized and/or repaired them?

    Do you have an enormous number of records on your tables?

    Probably the most important one: do you have a huge number of visitors? If so, Godaddy is going to drag no matter what, I would bet on it. You'll need a heavy-duty host. Maybe even a dedicated server. That costs money, of course.

    I'm always amazed when people are surprised that cheap hosting like Godaddy doesn't work well for heavy traffic sites. They also have a really bad admin interface compared to any host I've used. So if you move, you'll probably love it.

  8. jgraphwebstudio
    Member
    Posted 4 years ago #

    Hi Flamenco,

    I follow you, the problem is this happens with all sites.. some sites have around 10 uniques a day . .others 100 .. others 1000... some has multiple plugins.. some none... they are all hosted in the same plan . .same ip... and they all present the same issue at the same time (during day time.. ) the later it is at night the faster they become, thats why i assume the issue is related directly to the traffic on the server (remember i am sharing with around 3000 domains) ... but it is not a server itself issue.. i have plain html sites that still loads slow .. but not as slow as sites using wordpress.. i am 99% sure it has to deal with this "external secuereserver.net databases" connections..

    have you had any other experience with other providers ? can you recommendo any other hosting that works good with WordPress ?

  9. They all have the same IP? So ... Are you on shared hosting ot a dedicated or virtual server?

  10. jgraphwebstudio
    Member
    Posted 4 years ago #

    Hi Ipstenu,

    i bought a DELUXE shared hosting which allows unlimited domains.. if i buy a single account for each website i will STILL be sharing my sites ip with more than 2000 other sites , so i bought only one plan that allows multiple domains .. which at the end will STILL be in the same situation...

  11. Ah, so shared hosting. Yeah, it could be a lot of things. You might have a bad neighbor, you might BE the bad neighbor. It's hard to say, and from what I've heard, GoDaddy doesn't load balance very well. You could ask to be moved to another shared server, but depending on how much traffic your sites are getting and the level of support you want to offer your people, you may want to look into a VPS.

  12. Samuel Wood (Otto)
    Tech Ninja
    Posted 4 years ago #

    i have plain html sites that still loads slow .. but not as slow as sites using wordpress.. i am 99% sure it has to deal with this "external secuereserver.net databases" connections..

    I can almost guarantee you that you are mistaken. External DB's is not really any slower, and in many cases it's much faster. The DB servers are in the same place as the web servers, connected via high-speed connections.

    The main speed issue on GD hosting is the large number of sites on their shared servers. If you switch to a dedicated plan, you'll see an immediate improvement.

    And remember that if you're running lots of sites on one account, then it's the combined traffic of all of them that matters as far as what your traffic load is.

  13. jgraphwebstudio
    Member
    Posted 4 years ago #

    Well Otto, you are free to think i am mistaken, the fact is that connection times between wordpress and the Database ar Crap in Godaddy.. and yes, having a site in a server hosting 3k more sites wont help. What really bothers me is that they want to convince you (tech support) it is a problem of WORDPRESS optimization.. which honestly is plain BS.. i have already tested a backup of one of my sites in 3 different providers, and it wont have this kind of issues. And dont be mistaken.. it is a site WITH NO PLUGINGS...

    Then Only thing i am looking for is good feedback on other hostingalternatives.. because it can be scary to deal with a new provider.. .

    It is a fact, google it, godaddy shared plans are SLOW .. extremely slow For wordpress... and beleive me .. all wordpress newbies have the right to be able to do an educated choice before buying anything...

  14. jgraphwebstudio
    Member
    Posted 4 years ago #

    Update:

    I talked again with a customer service rep at GD... they finally accepted my server is presenting sever lag times as a result of overload... they recommended that i migrate my hosting plan to their new GRID hosting...

    still thinking about doing this..

    meanwhile, anyone has experience using wordpress with GD grid hosting ?

  15. Go Daddy
    Go Daddy Support
    Posted 4 years ago #

    @jgraphwebstudio,

    Sorry to hear you're still having troubles. We would be happy to have member of our hosting team take another look as Noah mentioned earlier.

    We're currently not experiencing issues with database connection times. You mentioned that you experience latency at specific times. These are likely the times that the server is receiving the most traffic. While your plan supports multiple sites, it may not be the ideal situation for the fastest load times. Your sites are still sharing resources with each other and everyone else on your server.

    Ipstenu made a great point in mentioning Virtual Dedicated or Dedicated Servers, however Grid hosting is a great affordable option. Visit this link for details how Grid hosting can improve your site:

    http://community.godaddy.com/help/article/4883?isc=smwpfor

    ^Trevor

  16. Gabe Young
    Member
    Posted 4 years ago #

    I'm glad you finally got in touch with someone at GD. I've been a customer there for years as well. I've just had an amazing experience so hopefully this grid solution works for you.

  17. jgraphwebstudio
    Member
    Posted 4 years ago #

    Ok... heres the update:

    I changed yesterday one of my sites from Shared hosting to GD new Grid hosting...

    So far today performance has been increideble faster... i mean.. it is even weird for me , cause i am used to it being SOOO slow ..

    So.. i dont want to jinxs this.. i will keep monitoring and informing you guys about this Godaddy Grid Hosting + WordPress match.. if all keep working the way it is i will definetly migrate the rest of my SHARED hosting to it. and recommend to change the title of this node to

    GODADDY SHARED HOSTING FOR WORDPRESS A BIG NO.. GODADDY GRID HOSTING YES!

    regards,

  18. Gabe Young
    Member
    Posted 4 years ago #

    Thrilled that you're happy with grid hosting so far. That said, I currently have six WP sites hosted in shared environments and they are fast!

    Just saying, it's not always the hosting company but site speed depends on many variables. 99% of blogs are on shared servers and your problem could potentially occur on any hosting company.

  19. Josh Stauffer
    Member
    Posted 3 years ago #

    @jgraphwebstudio,
    I am glad I found this topic because I am in a similar boat. I am using GoDaddy's Deluxe Grid Hosting. I have been a GoDaddy customer for 3-4 years and am very comfortable with their service which is why I have a hard time switching hosts despite my issues.

    I have several sites hosted in this one hosting account and am experiencing intermittent problems with load times. When I try to visit one of my sites, the status bar in my browser will say "waiting for http://www.joshstauffer.com" for about 10-20 seconds before the page even starts to load. And when one site is slow, all of the sites in my account are slow. One minute, the sites will load very, very fast and the next minute they all load slow. GoDaddy support suggested that I install WP Super Cache and/or optimize my database but I don't think this is the issue. I have some WP installs with plugins and some without, some with 100+ visits and some with <10 visits per day, and my latest WP addition was setup a few weeks ago so DB optimization should not be an issue for that site.

    The things I like most about GoDaddy is the fact I can always get someone on the phone, the 30-day snapshot of hosted files, and sometimes they will prorate some services. BUT load time has been a real issue for me lately. Any other reputable hosts offer these features?

    I, too, feel the issue is with the MySQL being on an external server (not to mention the number of sites on each server). I just wish I could deliver some evidence. Intermittent problems really baffle me.

    I look forward to discovering a solution. And any GoDaddy reps please feel free to contact me!

    @Otto,
    it is encouraging to me to know that you host with GoDaddy.

  20. Go Daddy
    Go Daddy Support
    Posted 3 years ago #

    Josh,

    You're right, we do recommend WP Super Cache. Have you tried it?

    Disabling plugins and re-enabling them one by one can help determine if it's a plugin causing the slowness.

    If you've tried this and you're still having problems, let me know.

    Alicia

  21. Josh Stauffer
    Member
    Posted 3 years ago #

    @GoDaddy,
    It seems that you've completely missed my point. The problem still exists whether I have 10 plugins or zero. The problem even exists on a brand new install of WordPress with no plugins, only 4 posts, and using the default Twenty Ten theme.

    It is beginning to bother me that GoDaddy's only solution is to install WP Super Cache. I believe the problem is much larger than installing this plugin. I will try to remain optimistic.

  22. ce680pilot
    Member
    Posted 3 years ago #

    I'm having the same issues with godaddy shared hosting deluxe plan. I tried all the tricks. I'm running 3 wordpress sites and all of them are extremely slow. I also run 2 mybboard forums and they are fast. I have switch to the grid and I'm having the same results. The problems with godaddy tech supports is inconsistency. I hear a different answer everytime. I will be moving to bluehost soon.

  23. Josh Stauffer
    Member
    Posted 3 years ago #

    @ce680pilot,
    I loaded your site and yes, the problem seems to be the same as mine. I hate to leave GoDaddy since I've been with them for several years but it makes it very difficult to work on my sites when I have to wait on them to load. I, too, was thinking BlueHost but I want to wait a tad longer to see if GoDaddy can come up with a fix besides: install WP Super Cache, optimize the database, and make sure your code is efficient.

  24. Go Daddy
    Go Daddy Support
    Posted 3 years ago #

    Josh,
    Sorry for the trouble. I have someone investigating your issue a little further. They will be in touch to help you get this resolved.

    @ce680pilot
    We don't want to see you go. If you feel comfortable, please post the domain name so I can check it out.

    Alicia

  25. ce680pilot
    Member
    Posted 3 years ago #

    @Josh

    I have finished migrating all my wordpress sites to BlueHost. HUGE difference on all aspects. First of all, I disable the wp-super cache and the site is still pretty damn fast. I have installed hyper cache and Gzip enable. Gzip is not possible on godaddy's servers. I have never waited more than 2 minutes on the phone for tech support. Godaddy average 9 minutes and then you talk to someone who tries to convince you that it is your setup that is faulty. My sites were slow on the deluxe shared hosting and got worst on the Grid hosting. In fact, my other sites without wordpress got even slower on the grid.

    I take care of a friend's site that is still on godaddy's server. http://www.yachtcaptainblog.com. You can see how slow it is. He is on the deluxe shared hosting and will be moved over to blue by 9/20/2010 if I can get a break from work. His site has the wp-super cahe plugin. I called godaddy about his site and they agreed that there is a problem with the server because he is has an abusing neighbor. NOT MY PROBLEM. They still didn't do much about it. The performance has improved a little since that call, but not much.

    Josh, do not hesitate, RUN to blue host.

    @godaddy (alicia)
    I'm sorry, but I got tired of the BS there. Your company is good for one thing, domains registrar. I can't post the url publicly, it is a blog for my newborn.

  26. Josh Stauffer
    Member
    Posted 3 years ago #

    @ce680pilot,
    Funny story... I was literally chatting with BlueHost when GoDaddy called yesterday. I was ready to make my move to BlueHost but Clint from GoDaddy was very nice and sounded as though he located the problem. Clint said that some of the nameservers I was using had some problems in the past so he had me change my nameservers to newer ones and he refreshed the zone files. I will monitor my sites for a couple days to see if there's improvement. I am glad that GoDaddy finally stepped up to the plate to investigate my issue but I am sorry I had to post here to get the support I needed.

    ce680pilot, if you can, contact me through my website and send me a link to one of your sites hosted with BlueHost.

  27. Rev. Voodoo
    Volunteer Moderator
    Posted 3 years ago #

    Gzip is not possible on godaddy's servers

    Works great on my godaddy site. Simple line of code in php.ini

  28. ce680pilot
    Member
    Posted 3 years ago #

    People are already commenting about the speed. Day and night im told.

    @Josh
    Will do later today

    @voodoo: i know about php.ini but godaddy told me they dont allow it. Go figure. Oh well. Asta la vista baby ;)

  29. Rev. Voodoo
    Volunteer Moderator
    Posted 3 years ago #

    http://ismyblogworking.com/www.rvoodoo.com

    yeah you can see godaddy with gzip here......

  30. ce680pilot
    Member
    Posted 3 years ago #

    @ Voodoo

    I believe you. I'm just saying that's what they told me on the phone. That's what I mean by inconsistency and incompetence IHMO

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