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[resolved] getting 404 when updating page (22 posts)

  1. Angus Willson
    Member
    Posted 8 months ago #

    Clearly the page does exist is I have just seen it and edited it, but one 'update' I get a 404 does not exist.
    Oh, and my 404 links to the 'missing' page
    Any ideas, please?

  2. Martinince
    Member
    Posted 8 months ago #

    I have precisely the same problem!

    Martin

  3. Angus Willson
    Member
    Posted 8 months ago #

    The home page can be changed and updated but the others can not.

    I am not getting this error on my other WP sites.

    Is it a database error?

  4. WP University
    Member
    Posted 8 months ago #

    Can you post a link to the page in question?

    Have you clicked "View Page" from the admin to see if the URL or Permalink has changed?

  5. Angus Willson
    Member
    Posted 8 months ago #

    Thanks for your interest.
    Here is one of the pages affected
    http://www.pannage.com/now/pln-sm/

    I have checked and repaired the database - and no change.

  6. WP University
    Member
    Posted 8 months ago #

    It seemed to work okay for me. I clicked through a few others with no problems also. The 404 error is happening on the front end of the site, correct?

  7. Angus Willson
    Member
    Posted 8 months ago #

    No, it is not happening at the front end. It is at the point of 'update' or 'preview changes' where it appears. And, of course, it does not save the changes made to the page.

  8. WP University
    Member
    Posted 8 months ago #

    OK, can you try to Update it or hit "Preview Changes", then copy the URL that is showing in the address bar at that time and paste it here?

  9. Angus Willson
    Member
    Posted 8 months ago #

  10. WP University
    Member
    Posted 8 months ago #

    Even when you hit "Preview Post"?

  11. Angus Willson
    Member
    Posted 8 months ago #

    Yes.

  12. Angus Willson
    Member
    Posted 8 months ago #

    Sorry, with 'view page' it shows the page prior to any changes - but with 'preview changes' it gives the 404

  13. WP University
    Member
    Posted 8 months ago #

    OK, there are a number of things that can be causing this.

    First off, have you recently edited the wp-admin\page.php file at all?

    Also, who is your web host? A lot of the time this can be an issue with their security settings (mod_security, specifically).

    I would try to add the following info to your .htaccess file at the root of your WordPress install (you'll need FTP to access it and a text editor like Notepad ++ to edit it).

    <IfModule mod_security.c>
    SecFilterInheritance Off
    </IfModule>
  14. Angus Willson
    Member
    Posted 8 months ago #

    The host is EUKHost.

    I have just tried to FTP and been denied access. I had recently exceeded my storage due to a backup plugin and, although I have now cleared it, the access may be limited. I will get on to them.

    However, I have been able to add a new page and then edit it!

  15. WP University
    Member
    Posted 8 months ago #

    Excellent. They are known as one of the hosts to cause this exact same issue... I found several previous posts including this one here:

    http://wordpress.org/support/topic/clicking-update-page-results-in-a-404?replies=13

    Don't forget to mark the post resolved if it does turn out to be a host issue. Otherwise, let us know and we can continue to research it for you!

  16. Martinince
    Member
    Posted 8 months ago #

    For example, the home page of http://www.martinince.eu

    No, this is not remotely resolved!

    Thanks, Martin

  17. Angus Willson
    Member
    Posted 8 months ago #

    EUKhost live chat changed something which first allowed text in the page to be 'updated' without a 404, and with a second go managed to get images to be updated in a page.

    Clearly, there are some cache issues so it is necessary to make many full exits and re-logging in. Or trying with different browsers.

    It's fixed, it seems, but a bit annoying when the webhost needs to do something related to a wordpress page update and you don't what or why.

  18. Martinince
    Member
    Posted 8 months ago #

    My front page has now died completely. Does WP have any kind of service desk or is this problem that has killed my blog meant to get solved by crowdsourcing? Last chance before I look for a supplier that does some supplying.

  19. Angus Willson
    Member
    Posted 8 months ago #

    Martin, There are plenty of web-designers who are experienced with WordPress and they could help you get back on track without a long-term commitment.

    I am not one of them, btw, I am learning like you - but it can be painful at times. There's no ne to give up on WordPress.

    Your home page is back-up, so I guess you are winning!

  20. esmi
    Theme Diva & Forum Moderator
    Posted 8 months ago #

    Does WP have any kind of service desk

    For free software?

    or is this problem that has killed my blog meant to get solved by crowdsourcing?

    If by that you are referring to this community, volunteer staffed, forum, then that's hardly the right way to make friends or influence people.

    Last chance before I look for a supplier that does some supplying.

    Well, you could always take the money you paid for WordPress and see what that gets you elsewhere. Otherwise, try hiring someone.

  21. Martinince
    Member
    Posted 8 months ago #

    Esmi, fine but there is no connection between what you pay for something and how well it is supported - plenty of expensive stuff has poor backup and plenty of cheaper ones are user-friendly.

    This issue has arisen because of actions by ISPs that WordPress has not mitigated. So it is a classic fall-down-the-cracks boundary issue, perhaps one which involves more than one community.

    So far I have been advised to get an SMTP authorisation plugin, which simply asks me for tons of stuff I have know nothing about (secure connection prefix, SMTP username....) and a download from the ISP which Windows 7 cannot cope with and which is full of utterly untransparent stuff - sample follows

    create any test email user from from users Cpanel. edit the file : contact.php, and fill the appropriate details such as :
    (Note: other supporting are supporting scripts, which need to upload in same directory, where your contact/formail script as contact.php is located )
    e.g :
    ~~~~~~~~~~~~~~~~
    Host : mail.yourdomain.com
    Email user : test@yourdomain.com
    Password : (password of email user which ever you set.)

    ***

    None of this means a thing to me!

    Thanks again

    Martin

  22. Martinince
    Member
    Posted 8 months ago #

    Update! Happiness has spread across London and indeed the universe at large! The hosting firm (webhosting.uk.com) has been into the site and fixed a security rule. So editing is now a reality once more. Thanks to all (Esmi and Angus especially).

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