Getting 404 error when trying to save settings on production website

  • vanjwilson

    (@vanjwilson)


    10 years, 2 months ago

    I was able to update the breadcrumb templates on our development and staging servers, but when I try to save the new settings (just an extra CSS class name) on our production server, I get a WordPress 404 error page.

    I have tried saving in each of the different tabs, but I always get the 404 error from any of the settings tabs. Yet, if I copy the url of the error page, with the “#post” or “#general” or whatever at the end of it, re-paste that into my address bar, and hit Enter, the settings page set to that tab loads fine, but with the old settings still in place.

    We are running version 4.4 of the plugin. (We would rather not upgrade WordPress or the plugin quite yet.)

    I have check the WordPress debug log, and the Apache and ModSecurity error logs, and there is nothing related to the plugin in them.

    https://wordpress.org/plugins/breadcrumb-navxt/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author John Havlik

    (@mtekk)

    10 years, 2 months ago

    *DISCLAIMER* As you are probably aware, I don’t officially support versions of Breadcrumb NavXT pre-5.0

    That said, if you use something like Firebug in your browser to inspect the HTTP requests, can you make sure it seems to be posting to the correct location (does the location match that in the address bar)? Your Apache logs should have something on the request (may not end up in the error log), see if you can find anything. Also, are you getting a true 404, or are you getting the “You do not have sufficient permissions to access this page.” message from WordPress?

    Thread Starter vanjwilson

    (@vanjwilson)

    10 years, 2 months ago

    Thanks for the suggestions, mtekk.

    I checked the access logs, and the only POST entries for that page were in fact returning a 404 code, and I was seeing the public WordPress 404 page.

    I ended up working around this by copying the serialized option string from the development server, where saving the options is working, and UPDATE-ing the production db entry. That solved the immediate problem.

    I have left a task in our queue to revisit this when we have some spare time.

Viewing 2 replies - 1 through 2 (of 2 total)
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