WordPress.org

Ready to get started?Download WordPress

Forums

FTP credentials (6 posts)

  1. suhibnasif@gmail.com
    Member
    Posted 1 year ago #

    how to retrieve FTP credentials?

    I am trying to update the plugins but my web host is not responding to my calls or emails. I have the hostname, username but not the password, is there a way I can reset it?

    Thanks

  2. Unfortunately, the only way to get that info is from your hosting provider. Hopefully they will respond soon.

  3. Rebecca Schaefer
    Member
    Posted 1 year ago #

    Can you access your hosting account without your FTP password? There's usually an option to modify your FTP account through whichever cPanel they use.

  4. suhibnasif@gmail.com
    Member
    Posted 1 year ago #

    @rebecca I only can access http://www.donnalance.com/wp-login.php with the login and password.

  5. Robert Dall
    Member
    Posted 1 year ago #

    Hi Christine and Rebecca are correct you will need to contact your hosting provider for FTP credentials. Your WordPress site is installed on a server. You need access to the server to update your plugins… 

  6. Andrew Bartel
    Member
    Posted 1 year ago #

    Time to change hosts too, I think.

Topic Closed

This topic has been closed to new replies.

About this Topic