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Front-end is fast and perfect, the back end is very slow.. (12 posts)

  1. FrisoP
    Member
    Posted 11 months ago #

    Dear support,

    Our website is running like a charm, thanks for that.
    Only our back-end (inside wordpress) is very, very slow. Sometimes loggin in is taking 3 to 4 minutes. It's also unstable. Maybe there's something wrong with our update? or plug-ins are conflicting?

    We are running on: WordPress 3.5.1.

    Our website is http://www.hieristhailand.nl

    Can you help us?

  2. Andrew Nevins
    Spam zapper & Volunteer Moderator
    Posted 11 months ago #

    Have you tried deactivating all plugins and switching to the default Twenty Eleven WordPress theme to narrow down the issue?

  3. FrisoP
    Member
    Posted 11 months ago #

    I did not do that yet.. But that would mean the whole site will not be working.. We can't really afford that..

  4. Andrew Nevins
    Spam zapper & Volunteer Moderator
    Posted 11 months ago #

    Then contact your theme's vendors because we do not support that theme.

  5. FrisoP
    Member
    Posted 11 months ago #

    So your actually saying that it's the theme that causes problems? It's in the BACK end of WordPress..

  6. Andrew Nevins
    Spam zapper & Volunteer Moderator
    Posted 11 months ago #

    So, why not contact your theme's vendors? Can you confirm they do not provide support for their products?

  7. FrisoP
    Member
    Posted 11 months ago #

    I can't confirm that.. But as it seems to be a problem with wordpress and not the theme I guess you are the guys who should help me out.

  8. Andrew Nevins
    Spam zapper & Volunteer Moderator
    Posted 11 months ago #

    We tried, but you didn't comply with our basic debugging steps.

  9. FrisoP
    Member
    Posted 11 months ago #

    Well, I am just trying to get a clear view of what is going on here.. Telling someone to switch off all plugins and a theme that isn't even activated is not my idea of helping. But I will do that and get back to you with results.

  10. Telling someone to switch off all plugins and a theme that isn't even activated is not my idea of helping.

    Then perhaps you should try being more open minded to honest helpful suggestions provided for free by other volunteers? *Drinks more coffee* ;)

    FrisoP something is causing your backend to be slow. We're not mind readers here (well most of us anyways) and Andrew's advice is just basic troubleshooting. These are temporary steps just to help you identify where and what the problem is.

    You may already have a backup strategy in place (after all your site is valuable) but consider this below advice.

    If you want to make sure that you can get back to where you are right now and have a safety net (safety nets are good) then please consider backing up your files and database before making any temporary changes.

    http://codex.wordpress.org/WordPress_Backups
    http://codex.wordpress.org/Backing_Up_Your_Database
    http://codex.wordpress.org/Restoring_Your_Database_From_Backup

    If you make those complete backups, store them somewhere safe (your PC or Mac is good), and you know how to restore the files and database then no matter what you do now you can put it right back via the backups.

    Even if you do not use the backup it's always a good idea to have one. It can really get you out of a jam and save you some grief.

  11. FrisoP
    Member
    Posted 11 months ago #

    Hi!

    Didn't want to be disrespectful in anyway. I'm sorry if I was. Must say that your post is also very helpful, and I consider it quite important that you state to do a back-up.

    Thanks, I will try!

  12. It's all good and please let us know if you find out what may be causing your backend slowdown. ;)

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