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Forum needs email alerts (27 posts)

  1. ianhaycox
    Member
    Posted 4 years ago #

    Please can this forum be modified to send emails for replies and alerts for new topics that are tagged with a 'watched' tag.

    There have been several occasions where I have replied, or received a reply to a question but didn't know about it. I seen many many dead threads where it's obvious to me that the original topic author didn't know about a response.

    As a plugin author, I'd particularly like to know if someone has a problem or issue, not find out days later when I happen to visit and log in.

    I believe that adding email alerts would greatly improve the quality of responses here.

    Thanks

  2. Samuel B
    moderator
    Posted 4 years ago #

    Please can this forum be modified to send emails for replies and alerts for new topics that are tagged with a 'watched' tag.

    that's not going to happen
    if you want to keep up - subscribe to the rss feed

  3. MichaelH
    Member
    Posted 4 years ago #

    I've asked samboll for years to bring that functionality to these forums but he resists ;)

  4. ianhaycox
    Member
    Posted 4 years ago #

    Re: samboll

    Thank you for your carefully considered and well thought out reply. I am aware of RSS feeds but two points,

    1. I can't subscribe to threads that don't exist
    2. I have to actively check RSS.

    For example, http://wordpress.org/support/topic/380076, the original post is 5 days old. OK - maybe my error for not checking RSS, but now I can't even e-mail the topic author with a solution. It makes me look bad, WordPress look bad and this forum unresponsive.

    WP is a great product, but could be better with an email feature in this forum. Just take the time to check out the number of 'dead' threads.

    I just don't see the big deal with not adding the feature. Maybe you could explain it to me. The fact that the vast majority of forums have this feature should tell you something.

  5. MichaelH
    Member
    Posted 4 years ago #

    Actually I was just kidding. This forum is based on http://bbpress.org and moderators have no ability to change any feature provided by the software running these forums.

    As the forum software is controlled by automattic.com personnel, only they have the power to make such changes, and to-date that feature has not been implemented.

    You might join the wp-forums email list and make your ideas known there. That mailing list is for forum management issues and I believe some of the automattic.com people do read that from time to time.

  6. ianhaycox
    Member
    Posted 4 years ago #

  7. ianhaycox
    Member
    Posted 4 years ago #

    Opps - pressed return too quick.

    Thanks for taking the time to respond and explain the situation.

    You might find it useful to look at the following: see above.

  8. Samuel B
    moderator
    Posted 4 years ago #

    I've asked samboll for years to bring that functionality to these forums but he resists ;)

    and no IM's either!

  9. mrmist
    Forum Janitor
    Posted 4 years ago #

    I suspect that notifications for the many users on here may imposes quite a burden, and could be used as part of a DOS attack. But that's just wild speculation as to why it may not have been introduced.

  10. The great news is that bbPress 1.1 will contain email notifications, finally! This is confirmed in the January 13th 2010 bbPress IRC meetup that occurred. Matt took it upon himself to add it in.

    http://bbpress.org/blog/2010/01/2010-01-13-meetup/

    Since bbPress powers the WordPress.org forum, I'd say email notification support will come once 1.1 is released and the forum is upgraded to it.

    It was interesting because when I interviewed Matt on a podcast I do, I had the chance to talk about it and he was wrong about RSS becoming the defact standard of being notified about new updates. RSS is not as ubiquitous as email and it never caught on as he thought it would. On the other hand, email is everywhere, including mobile phones. It's just common sense to have email notifications.

    Lack of email notifications is the primary reason why I don't even bother responding to or creating new threads on a regular basis on this forum.

  11. MichaelH
    Member
    Posted 4 years ago #

    I understand the desire for emailing a notification if someone posts a comment to a thread of interest. But for regular forum contributors, wouldn't email be burdensome?

  12. Not if you provide the UI so that users can choose to automatically subscribe to any thread they post to or create, or have them manually subscribe. There is also the option to receive instant email notification or receive a daily or perhaps weekly digest of activity into your inbox.

    As for regular forum contributors, just turn email off and do things the old fashioned way with RSS or your preferred method. I check email 20 times a day, I barely check my feedreader once a day.

    Email notifications should not be mandatory though.

  13. MichaelH
    Member
    Posted 4 years ago #

    As for regular forum contributors, just turn email off and do things the old fashioned way with RSS or your preferred method.

    I'd guess regular forum contributors don't use RSS or won't use email. Way too many threads for that. Most probably look at the No Replies view to see what needs addressing.

    Email good for user wanting to track their individual threads, but probably not as helpful for the volunteers contributing large numbers of answers.

    But if email capability will encourge users to help out in the forums then bring it on!

  14. karlskotte
    Member
    Posted 4 years ago #

    Hello anyone
    It seems for me that it is almost impossible to get in touch with any kind of support in wp. I am not so experienced at internet but have built a site with wp. My problem is that I dont know where I can read emails which are sent to the adress that was generated with building the site.
    Can anyone here give me a clue?

  15. esmi
    Forum Moderator
    Posted 4 years ago #

    @karlskotte: Please post a new topic.

  16. mrmist
    Forum Janitor
    Posted 4 years ago #

    If you're talking about a WordPress.com site, the support for that is here or you can contact the team here.

  17. But if email capability will encourge users to help out in the forums then bring it on!

    I'm fairly certain that at the very least, more users who create threads with email notifications turned on will be repeat visitors instead of abandoning threads.

  18. forthetimebeing
    Member
    Posted 4 years ago #

    That email notification has to be clamored for is simply disgusting. Is there something seriously wrong with these owner/controller people? WP has been around how long? Forums are its only support?

    Is a forum even a forum without email notification?

    Really, really sick.

  19. esmi
    Forum Moderator
    Posted 4 years ago #

    No - there is professional support available. But you do have to pay for it. Try the WP-Pro mailing list or http://jobs.wordpress.net/

  20. Marc73
    Member
    Posted 4 years ago #

    no, a forum with no email notification is not a forum

    I simply only now understand why I always felt on my own with word press.

    I have to actively subscribe to RSS of every topic I would like to be informed about...... and then I have to actively check RSS feeds.... well I don't... because like millions of other users, I have centralized all of my information in my email (gmail) and every bit of information I need comes automatically to my email ...... When I care to reply to a topic on a forum, it automatically signs me up for notifications about future replies or updates to that topic....

    The optional email notification must be there. See ALL the major forum scripts : vbulletin, phpbb, smf, ubb, ...... They ALL without exception use email notifications...

    I frankly hate this about wordpress forums.

    If wordpress forums would care about their users opinions, they would not make this feature the personal opinion of this or that person..... WordPress hear me : if you care about users opinions, make a vote ....... let users vote whether wordpress forums must provide an optional email notification or it is not needed.

    I defy you that 90% at least would vote that an optional email notification would be great to have!!!!!!!

  21. moonwizard
    Member
    Posted 4 years ago #

    Not having email notifications about answers to threads you have created or just participated is a nightmare.

    Hope bbPress 1.1 is applied soon. Thank you for all your work.

  22. Interestingly enough, most email clients (desktop) seem to have some sort of RSS reader in them. Even Google has google reader.

    While I don't argue that the ability to email notifications wouldn't be nice, I don't think that makes this 'not' a forum. Furthermore, as a forum-admin (elsewhere) the pain the utter ass of dealing with bounced messages from some idiot who puts on notifications to their email which suddenly no longer exists (AOL), can really hurt your server or put you on a blacklist. Been there, done that (again, AO freakin' L AND Comcast!).

    http://www.feedmyinbox.com/ is a nice alternative, IMO.

  23. Marc73
    Member
    Posted 4 years ago #

    thank you very much ipstenu. I really love the idea behind feedmyinbox.

  24. mrmist
    Forum Janitor
    Posted 4 years ago #

    I've thought about this and honestly I don't see the big deal. Yeah, it'd be handy maybe some times, but surely if you're that bothered or need an answer so badly, you'd check back on your threads anyway?

    Your profile link provides links back to all the threads you've started and shows the time they were last updated, all you really have to do is refresh that one page.

  25. ianhaycox
    Member
    Posted 4 years ago #

    I get the point that people can come back and check threads if they are bothered, but often it's not that simple.

    Without reply notification, I might post a question. I come back and check several times over the next few days and no response. In my mind I've pushed my question to the back burner. I've got other stuff to do.

    If someone is kind enough to post a reply I may not see it for days, until I come back. The responder has given up on me, cos they got no response or acknowledgement. The cycle goes on with days, even weeks between responses.

    Another use case is someone specifically registers here to post a question, it's not obvious that they must come back and check. They are only a casual user. People are busy and need a nudge. Does everyone know about looking at their profile ?

    With notifications this problem goes away. Admittedly there are some technical issues with bounced emails etc, but that's a technical issue, not a usability issue.

    As I said earlier, I think it would help greatly to make WP a better product.

    As an example see http://buddypress.org/community/groups/how-to-and-troubleshooting/forum/topic/wordpress-database-error/#post-51754

    Rhetorical question, but what are the odds that the OP will come back after two weeks and realize there is a workaround ?

    Please add email notifications, even with a default unchecked 'notify me' control, would be a huge improvement.

  26. Milan Dinić
    Member
    Posted 4 years ago #

    As jeffr0 said, in bbPress' trunk (forum software that powers this forum) option for e-mail introduction is introduced (you can see it in action at http://www.bbpress.org/forums ) so if bbPress here will be updated to that new version when it is released, there will be e-mail notification here too.

    Where he is not right is how this notification works. User needs to subscribe to topic by clicking on link on topic's page. After that, he will receive e-mail for every new post in that topic, so there is no option for digests.

    I made a patch that would enable checkbox below post form for subscribing, but I'm not sure if it will get in new version.

    I have to actively subscribe to RSS of every topic I would like to be informed about...... and then I have to actively check RSS feeds....

    You don't have to subscribe to RSS of every topic. Just add topic in your favorites (section "About this Topic" at right sidebar) and then subscribe to your favorites' RSS feed (find it at your favorites' page)

  27. Argentum
    Member
    Posted 4 years ago #

    I completely agree. E-mail notifications is a must. The feedback on wordpress.org would become much more efficient if I could get notified about a recent answer or follow up.

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