Support » Plugin: Form Manager » Form Submissions Email Issues

  • Two things:

    1) When a form is submitted, an email is not being sent to the admin, even though that option is selected.

    2) When a form is submitted there is a delay of up to an hour before the form submission email is received by the “additional recipients” that are specified on the form settings page.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author hoffcamp

    (@hoffcamp)

    For number 2, I have no idea why that happens, and it happens to me too. I think this has more to do with the host preventing spam than anything else, but that is just a guess. As for the first problem some hosts have funny rules about e-mails being sent to and from the same address, etc., so the only thing I can suggest is to check to make sure your WP admin e-mail address is one that is ‘registered’ with your host. Who is your host, btw?

    Thread Starter JoshSommers

    (@joshsommers)

    The site is hosted on GoDaddy, and the admin email is a valid email address on the domain. But it is also the email address that the emails appear to come from, so that could be the issue if GoDaddy has some restriction on that (which, if they do is silly, I email myself stuff all the time!).

    Thanks for the quick response again!

    Plugin Author hoffcamp

    (@hoffcamp)

    No problem. Unfortunately I don’t even know where to begin with your problem. There is nothing terribly special about the admin emails vs the ones you are sending elsewhere, except that the ‘to’ and ‘from’ fields are the same. I don’t know why one would send but not the other.

    I’ve got the same problem.
    Users who submit form content recieve an email to their local account, but no email is sent to the administrator.

    I know that the administrator account for other site aspects works (user registration for example), but seems to be a problem with Form Manager.

    All help would be greatfully recieved. I suspect its a bug with the latest release, as it was working previously.

    Plugin Author hoffcamp

    (@hoffcamp)

    I couldn’t get the same problem to happen on my end. What I did was add an option to the ‘Advanced Settings’ page to use the PHP mailer directly rather than the WordPress mailer. The admin’s e-mail is the first to be sent out, so the fact that the users are getting theirs but not the admin is strange.

    this is the exact issue I am having. My test submission comes to the user, but as an admin I am not getting anything. I switched to the PHP Mail option and no change so far. HELP

    I’m using WordPress 3.2.1. multi-site
    http://www.spectacularpromandbridal.com/event-update/model-call/

    Plugin Author hoffcamp

    (@hoffcamp)

    My best guess is that your host has a spam prevention policy. This is common, and I’ve isolated this as the cause of this problem in other cases. Basically the host won’t allow more than one e-mail to be sent out within some number of seconds / minutes of the previous. A single e-mail with multiple recipients is fine, but form manager sends a separate e-mail to the admin, in order to keep the admin’s e-mail address out of the first e-mail. This is supposed to be a feature but it causes this problem on a lot of hosts. I’m trying to figure something out, but since every host is different, and the WP scheduling mechanism doesn’t *really* work, I don’t know. If you can disable the spam prevention mechanism on your host that might work.

    tech support had the following feedback/suggestions

    “Is the script coded to sends these directly after one another without testing to make sure it is sent first? “

    and

    could be possible that this plugin is opening too many requests at once which does our mail server will not allow.

    and

    We suggest that you throttle mail on our servers, as it can be resource intensive if multiple emails are being built up for the server to process.

    any thoughts?

    Plugin Author hoffcamp

    (@hoffcamp)

    This is a problem that I’ve been working on, but I havn’t figured out a solution that will work in 99% of cases. If this were my own server, I would set up a cron job and a queue of e-mails. Unfortunately the WP ‘cron’ functionality is unreliable.

    Try using the advanced e-mail settings. You can customize the recipients list to include yourself and the form user, so only one e-mail is sent out. The drawback is that your e-mail address appears in the e-mail header, but that is the only solution for now.

    using the advanced e-mail settings I have

    @start
    To: [item email],[admin email]
    From: Spectacular Prom & Bridal <fashionshow@spectacularpromandbridal.com>
    Subject: [form title]
    MIME-Version: 1.0
    Content-type: text/html

    @message start
    <b>Name:</b> [item name]
    <b>Email Address:</b> [item email]
    <b>Contact Number:</b> [item phone]
    <b>Dress Size:</b> [item dress]
    <b>Height:</b> [item ht]
    <b>Bust:</b> [item bust]
    <b>Waist:</b> [item waist]
    <b>Hips:</b> [item hips]
    <b>Experience:</b> [item exp]
    <b>Online Portfolio/Website:</b> [item website]
    <b>Comp Card/Head Shot:</b> [item photo]
    @message end
    @end

    yet no love! I am still not getting the email sent to me! I even tried putting in the email address as

    To: [item email],hello@spectacularpromandbridal.com

    Am I missing something or should I give up?

    My final effort tonight was to remove users email and simply have the form sent to another email address and still no luck! Have I formatted it incorrectly?

    To: Fashion Show <fashionshow@spectacularpromandbridal.com>

    *going to bed now*

    Plugin Author hoffcamp

    (@hoffcamp)

    That looks right. The full template you posted looks right too, as long as you gave some form item the nickname ’email’. Just trying to cover all the bases, did you check the box under ‘custom e-mail notifications’ ?

    Also if you go to Forms > Advanced Settings > E-Mail, you can try using the PHP mailer versus the WordPress function.

    This is sooo crazy, for some reason it just won’t send to any other email address than [item email] . I give up 🙁

    Great plugin, but my site oesn’t seem to like it. Thank you for your assistance.

Viewing 13 replies - 1 through 13 (of 13 total)
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