Support » Fixing WordPress » Forename and surname in profile won’t udpate

  • Please could someone possibly help me?

    I have a WordPress site with about 2,500 subscribers. Each has his or her own profile, where the usual stuff like forename, surname, email address etc is stored. You know, as normal.

    However, when a subscriber tries to alter the forename and/or surname then clicks “update profile”, the change is not stored. It just reverts to what was there before. Strangely, when they try to change their email address, that updates perfectly, no problem.

    At present, if a female user gets married and wants her surname changed, I have to do it myself by going directly into the DB – the users can’t do it themselves.

    Does anyone perhaps know how I can “unlock” the forename
    and surname fiels so they can be updated, please?

    Many thanks, and kind regards,
    Croila

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