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Forced to give one star due to lack of support (6 posts)

1 star
  1. Yaron Guez
    Member
    Posted 1 year ago #

    This plugin seemed to have been designed very well and worked well...at first. And then it stopped. And no one responded to my posts here or on the related Google Group. Sure it's free but so is 90 percent of the plugins out there. Without support the time I spent integrating it into my sites was entirely wasted.

  2. Miled
    Member
    Plugin Author

    Posted 1 year ago #

    lolz, by far the most amusing review/feedback i have seen..

    I guess you don't know :
    * how to be patient,
    * how to appreciate people work,
    * nor your Rights: http://www.gnu.org/licenses/agpl-3.0.en.html

    15. Disclaimer of Warranty.
    THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

    16. Limitation of Liability.
    IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  3. Yaron Guez
    Member
    Posted 1 year ago #

    I'm sorry if I offended you. As I said, the plugin seems to be designed well and I do appreciate your work on it. I assume the "how to be patient" statement is in regards to the last support question I posted which took a week to get a response. I was actually referring to a prior support request which was posted here, in the Google group, and directly emailed to you in November 2012 that never got any response whatsoever.

    Just to be clear, I'm not holding you responsible to provide support for this plugin in any way. You provided a great resource for free and I really do appreciate it. There's no need to post a warranty or limitation of liability...no one is suing you!

    The WordPress community is wonderful and the open source effort is a beautiful ideal. Part of that ideal is sharing what we learn with others. There are close to a dozen plugins offering the functionality of this plugin. I chose this plugin based on the review of another developer that I trusted. I committed a good amount of time to integrating it into the site of a client and signed off on it with my own seal of approval. Then it broke and no one was able to help me. Obviously this makes me look bad to my client and now I have to spend the time integrating an alternative.

    This isn't the end of the world and it doesn't leave me holding any ill will towards you. But of course I'm going to share my experience with the rest of the community so that others can factor it into their own decisions when choosing a social login plugin.

    I can only imagine how much time you spent on this plugin so I understand how frustrating reading this review must have been. But it's all part of the grand mission of the WordPress project and all open source projects and I really hope that you don't take it personally.

    All the best.

  4. Miled
    Member
    Plugin Author

    Posted 1 year ago #

    yguez, what you said does make sense and I'm sorry for bitching at you, but the whole "support thing" is just a pain..

    to justify myself and to answer your concerns about the issue you had and why you got no response, I'm actually attempting to answer all the questions and requests I recive but it's clearly impossible to keep up with the 50+ emails per week for what I consider as one of my spare time projects http://bit.ly/XzHZ9f :)

    one can only hope that people will help each other more often on the support forum and for other contributors to join the ship, but until then, here I am.

    peace.

  5. sashimiso
    Member
    Posted 1 year ago #

    Miled, the thing is this....

    when you build something for the public, free or not, people will have questions, it is just the nature of the business. so, while many get you not being able to answer questions in a timely manner, especially when something is for free, is perfectly understandable. but, to openly bash and be defensive, well, that doesn't make any sense whatsoever.

    I'm sorry for bitching at you, but the whole "support thing" is just a pain..

    i agree with with your last comment that in a forum, the purpose is for people to help each other. no arguments there, and hopefully, not rely on your assistance so much.

    i guess I am only saying... try to remember those days when you were using others hard work (which was free) and in turn got frustrated when it didn't work as you wished.

    the upside to all of this is, the traffic you receive should be indicative of how much they like the work you did :)

    peace

  6. Wajid Ali
    Member
    Posted 1 year ago #

    Same Problem here as "yguez" have
    this plugin stop after working 6 hours. i spend a full day in configuring this :-(
    my website http://www.trueclasses.com

    If any one have a solution, then let me know :-)

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