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Jetpack by WordPress.com
Fix the Twitter widget! (7 posts)

3 stars
  1. percivalconstantine
    Member
    Posted 1 year ago #

    There are a lot of things about Jetpack I love. The sharing options, the Facebook like box, the different commenting options, these are great. But the Twitter widget needs a fix, and badly.

    When I first installed Jetpack yesterday and saw the Twitter widget wasn't responding, I hit the web for some answers. I found other Jetpack users saying they had the exact same problem, and some of these comments were well over a year old. After all this time and still no fix? That's ridiculous.

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I'm sorry to hear you've run into issues.

    Could you give me more details about the issue? Do you see an error message in your site's sidebar, or when entering your Twitter username in the Widget settings?

  3. percivalconstantine
    Member
    Posted 1 year ago #

    The following error occurs on the site's sidebar:

    Error: Twitter did not respond. Please wait a few minutes and refresh this page.

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Thanks.

    Can you let me know your site URL, so I can have a look?

  5. percivalconstantine
    Member
    Posted 1 year ago #

  6. percivalconstantine
    Member
    Posted 1 year ago #

    Not sure how, but suddenly it's working when it wasn't at all until about ten minutes ago.

  7. Tim Moore
    Moderator
    Plugin Author

    Posted 1 year ago #

    This is often a Twitter API issue. Twitter restricts the number of times their API can be called, so it could be that if you are on a shared server with other users also accessing Twitter's API, that Twitter is rate limiting the shared server.

    We've attempted several fixes for this by instituting caching in the Jetpack widget. These aren't perfect solutions, though they have helped.

    We're looking at revamping the entire widget in the near future.

    Thanks for the feedback :)

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