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[resolved] Firefox can't find the server at mylocaloutsource.com.au (57 posts)

  1. chuckles70
    Member
    Posted 1 year ago #

    Hello everyone,
    does anyone know why i cant go into mylocalsupport.com.au/admin? this is the message Im getting. I have tried to delete the plugin on my host account and it doesnt fix it and the themes?

    How can I fix this? Do you think it has something to do with my filezilla?

    Server not found
    Firefox can't find the server at mylocaloutsource.com.au

    Check the address for typing errors such as
    ww.example.com instead of
    http://www.example.com
    If you are unable to load any pages, check your computer's network
    connection.
    If your computer or network is protected by a firewall or proxy, make sure
    that Firefox is permitted to access the Web.

  2. kgagne
    Member
    Posted 1 year ago #

    This may not be a WordPress problem specifically:

    http://www.downforeveryoneorjustme.com/mylocaloutsource.com.au

    "It's not just you! http://mylocaloutsource.com.au looks down from here."

  3. chuckles70
    Member
    Posted 1 year ago #

    It's just me. I checked other sites and they are ok?

  4. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    I can't see it - get the same error. Is this a recent problem - i.e. it's worked fine before? Have you checked with your hosting company?

  5. chuckles70
    Member
    Posted 1 year ago #

    It all started when I changed the domain name from my local support.com to mylocalbusinesssupport.com. I have contacted the host and they say there is nothing wrong with it.

    It worked perfectly prior to changing the name.

  6. Bill
    Member
    Posted 1 year ago #

    Did you point the new domain name to your hosting account? It may take some time for the change to take effect--a day or two sometimes.

  7. Bill
    Member
    Posted 1 year ago #

    Whois shows that domain as unregistered.

    EDIT: Scratch that. I left off the .au.

  8. chuckles70
    Member
    Posted 1 year ago #

    You gave me a heartattack bill - phew!!! Yes I pointed the new domain.

    Would it have something to do with my firezilla?

  9. Bill
    Member
    Posted 1 year ago #

    Sorry about that!

    I'm a little confused about what your goal is. I get mylocalbusinesssupport.com.au to load fine here, but the page title is mylocaloutsource.com.au

  10. chuckles70
    Member
    Posted 1 year ago #

    My goal is to be able to load the pages within the website. For instance when I press the following tabs, home, benefits, contact forms, fees, services the pages don't load. I also can't go into mylocalbusinesssupport dashboard either.

    Originally I setup the website with the name mylocaloutsource.com.au and change the domain to mylocalbusinesssupport.com.au. How would I get to change the page title?

  11. chuckles70
    Member
    Posted 1 year ago #

    Would the problem be that I have disabled java?

  12. Bill
    Member
    Posted 1 year ago #

    Your page titles will take their cues from WP > settings > general > site title. Likewise you will want to check your site and wp addresses there as well. I think the site you set in WP settings is what WP will expect you to login through.

    I now see the trouble you mentioned about pages not loading. I hadn't tried to click beyond the main page before. Do you still own mylocaloutsource and the other one you mentioned? Best to decide on your main domain (mylocalbusinesssupport ?) and if you still need them, have the others redirect or parked there. Talk to your webhost and get their advice on the best approach for your setup, though, before making any big changes. Your wp-config file and your database will all need to be happy together.

    Depending on how you have WP installed, you might want to refer to this page of the Codex for important details and instructions if anything needs to be moved or updated.

  13. Bill
    Member
    Posted 1 year ago #

    Java should not be a problem. Disabled is the best form of Java. ;) Javascript is something completely different, and is a good thing.

  14. chuckles70
    Member
    Posted 1 year ago #

    Your page titles will take their cues from WP > settings > general > site title. Likewise you will want to check your site and wp addresses there as well. I think the site you set in WP settings is what WP will expect you to login through. how would i go about this? Do you mean when i go into the dashboard? I cant even log in the dashboard.

    Yes i own both and just want to use the mylocalbusinessupport.com.au.

    Your wp-config file and your database will all need to be happy together. what can i do to make them happy? :O) Do i check these files with my host or on my firezilla? I really unsure as to what i shoudl be looking for?

    thanks for your patience bill, i really appreciate your help.

  15. Bill
    Member
    Posted 1 year ago #

    Sorry, I was gone for the day. I'm going to assume you haven't worked this out yet.

    Since you can't log in, you'll need to either use Filezilla (which I think you said you are using), or log in your hosting account and use their file manager. You will be able to make the simple changes you need so WP can find your files again. WP is still looking at your old url.

    Before you make any changes though, log in to your hosting account and use their tools to download a backup copy of both your database and your site (separately). With backups, you can always get back to where you were if you hit a snag.

    Do that, and then we can get you fixed up in the next step.

  16. chuckles70
    Member
    Posted 1 year ago #

    Hi Bill,

    Yes still struggling, I have had this response from the hosting company - ventraip.
    Only changing primary domain name means when you browse "mylocalbusinesssupport.com.au" it will show your "mylocaloutsource.com.au" site web contents.
    So if you want to create a new site ""mylocalbusinesssupport.com.au" for this domain. Then you will need to upload a new web contents for this site using ftp or file-manager tab under cPanel.

    Is this the samething as what you are suggesting?

    OK just so Im clear, before I do anything I will go to the HOsting and ask for a backup so if it stuffs up. I have just emailed the hosting company about a backup. Loads of hours of work on this, I would hate to lose it all.

    Then I will go to Firezilla or Hosting account to make simple changes. What simple changes do I need to make? I am in File Manager at my host, under Cpanel?

  17. Bill
    Member
    Posted 1 year ago #

    OK. So they're just telling you that since your new domain is pointing at the same old hosting account, you will still see the old files there. No prob. Assuming everything there is part of your WP installation, the changes you make to WP will take care of that.

    Next, I see you use cPanel. That's good. In cPanel, click backups. You will see your database there. Click it and you will download a copy.

    You can also download your home directory from there as well. No need for support to do it.

    Go ahead and do that, and next we'll make the changes.

  18. chuckles70
    Member
    Posted 1 year ago #

    Oh very exciting....Now I have gone into backups and found the mylocalo_database1, it is asking me to save file which I pressed okay, it then disappears into my download folder but when I try and open it says....windows cant open the file?? It doesnt give me a option of saving it somewhere? Is this okay?

  19. Bill
    Member
    Posted 1 year ago #

    You don't need to open it. Just save it somewhere in case you ever need it.

  20. Bill
    Member
    Posted 1 year ago #

    Now the fix.

    This Codex page will describe several different ways of going about fixing this. You only need to do one of them. I think the best in your case might be to edit the functions file of your active theme.

    You have FileZilla, so you can use that to edit the page. The instructions list 5 steps, provided your theme has a functions file of its own. If not, you can make one as it explains.

    Notice that the changes you make you will delete again afterwards.

    Also, save a copy of that file before you make any changes!

  21. chuckles70
    Member
    Posted 1 year ago #

    Thanks Bill, - Okay its saved, what next?

  22. Bill
    Member
    Posted 1 year ago #

    BTW, the file is in wp-content > themes > "yourthemename" > functions.php

  23. chuckles70
    Member
    Posted 1 year ago #

    OKay i have loaded firezilla and looked for wp-content and there is nothing? I mean filezila!! I have loads of files on the left handside of the screen. Is there a way I can search under that name? wp-content?

  24. chuckles70
    Member
    Posted 1 year ago #

    Bill - i have gone into filezilla and it appears the site wasnt connected. I can now see files on the right hand side and have found /public_html/wp-content.

  25. Bill
    Member
    Posted 1 year ago #

    You're probably at the root of your hosting account. Look for a directory called www, or htdocs, or public_html, and open that. WP is most likely at that first level, or in a folder at that level. (I've never used FileZilla, so I can't advise about its search tools.)

  26. Bill
    Member
    Posted 1 year ago #

    Good. Keep following the trail.

  27. chuckles70
    Member
    Posted 1 year ago #

    Yeahh got it.......i have found the yellow theme folder. there are two more folders beneath it called 2010 and 2011. So do I right click on the theme folder, it gives me the option to download, add to queue, delete, rename, create directory, copy to URL,

  28. Bill
    Member
    Posted 1 year ago #

    2010 and 2011 are other themes.

    Open the theme folder. Find functions.php.

    Download and save a copy first. Then you can use FileZilla's 'edit' tool to make the changes. If something goes wrong (no way) you can replace it with the copy you saved.

  29. chuckles70
    Member
    Posted 1 year ago #

    the only files that are listed in the theme folder are 2010 and 2011 and then a index.php file. There is nothing with the name functions in there? Maybe thats the problem?

  30. Bill
    Member
    Posted 1 year ago #

    What theme are you using? When you said yellow theme folder, I thought you meant your theme was named "yellow". :P

    If not, and you don't know, you're probably using 2011 if it's a fairly new site. Each theme will have a functions file. If you know your theme, open that one.

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