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Freshdesk Official
Fields only appear in widget if 'required' (2 posts)

  1. adamt19
    Member
    Posted 1 month ago #

    The expectation is that any field marked "Show to customer" will appear in the feedback widget, however only fields marked "Can Edit" and "Required" show up in the widget.

    If nothing else - should be documented.

    I know I'm creating a lot of topics here but just trying to help get these things documented. None of my issues prevent us from going live with this plugin :) so thanks!

    https://wordpress.org/plugins/freshdesk-support/

  2. sathishfreshdesk
    Member
    Plugin Author

    Posted 1 month ago #

    Hi Adam

    Yes, ONLY fields that are allowed to be EDITED & Required will be shown in the Feedback widget. Its a default design

    regards
    Vijay

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