WordPress.org

Ready to get started?Download WordPress

Forums

Social Count Plus
[resolved] FB not updating (16 posts)

  1. melvindrbk
    Member
    Posted 11 months ago #

    First of all, let me thank you for this awesome plugin, its a life saver. i'm having problems with Facebook counter, its not updating properly. its been stuck in the same number for a week. Here's my site.

    http://wordpress.org/plugins/social-count-plus/

  2. Claudio Sanches
    Member
    Plugin Author

    Posted 11 months ago #

    This ok.
    Problem may not be in the plugin but on Facebook.
    Facebook takes time to update the count.

    But tell me your facebook ID number that appears there and I check.

  3. melvindrbk
    Member
    Posted 11 months ago #

    Ok I fixed it already, thanks. I was Facebook App ID, no the page ID.

  4. Claudio Sanches
    Member
    Plugin Author

    Posted 11 months ago #

    happens xD

  5. mikomani
    Member
    Posted 11 months ago #

    Claudio,
    Thanks for creating this plug! One of the best plugins I have ever used!

    It used to work perfectly for a month or two (I would have been happy if it updated the counters more frequently, but otherwise, it was perfect).

    However, 2 weeks ago, the FB Counter froze and has never changed since then.
    I read all of your FAQ and support forums, I tried every trick I could think of and waited >1 day each time to see if the cache is cleaned and the counter restarts, I uninstalling, I tried putting in a new FB Page ID (for a completely different FB Page...), I changed the my FB Page ID in my Theme's settings for 1> day, I deleted and recreated my FB App ID, I tested my FB App ID on other plugins, Everything I could think of to clear the cache and restart yielded no results and my FB is still frozen.

    Please can you advise?
    Thanks again!

  6. andresdez
    Member
    Posted 11 months ago #

    Hi,

    I used the plugin in http://www.asodehim.com, and facebook likes remains "0".

    I did it today 21/09/2013, I don't know if I have to wait, but it seems strange. Seetins are ok, In introduce the page FB page ID in Seetings/Social Count Plus/Seetings activating the FB option.

    I miss something?

    BR,
    Andres

  7. Claudio Sanches
    Member
    Plugin Author

    Posted 11 months ago #

    What page ID you are used?

  8. andresdez
    Member
    Posted 11 months ago #

    Hi Claudio,

    My site is: https://www.facebook.com/pages/Asodehim-Asociaci%C3%B3n-para-la-Defensa-de-los-Hipotecados-en-Multidivisa/207787172687474

    and the ID I've used is: 207787172687474

    Thanks,
    Andres

  9. Claudio Sanches
    Member
    Plugin Author

    Posted 11 months ago #

  10. Claudio Sanches
    Member
    Plugin Author

    Posted 11 months ago #

  11. andresdez
    Member
    Posted 11 months ago #

    I the faceboog page/Edit I can see:

    Página Identificador de página de Facebook
    207787172687474

    It is a page, no a group, I don't know if it has something to do here, because it counts "fans", and/or "likes"?

    it could be good idea to have a video, demo on your site to be clear about these point and to show how to proceed, it takes time, but at the end it saves time...

    Sorry i am confused at this point, but sometimes the easiest thing it comes particularly complex.

    Thanks for your help.

  12. Claudio Sanches
    Member
    Plugin Author

    Posted 11 months ago #

    He takes the likes, but as a fan called in query.
    Do not need video, is easy.
    However not my guilt you is not succeed or Facebook not returning the expected result.

  13. rrousset
    Member
    Posted 11 months ago #

    Hi Claudio,

    Thanks for this very cool plugin!

    I also encounter difficulties with Facebook count. I setup your plugin with the Facebook page ID that I find in the FB edit page : 560785447265365 for http://www.facebook.com/barrelcollection and it doesn't work. I really don't understand.

    I also try with your test link and it doesn't work http://api.facebook.com/restserver.php?method=facebook.fql.query&query=SELECT%20fan_count%20FROM%20page%20WHERE%20page_id=560785447265365

    Thanks for your help,

    Remy

  14. Claudio Sanches
    Member
    Plugin Author

    Posted 11 months ago #

  15. Claudio Sanches
    Member
    Plugin Author

    Posted 11 months ago #

    The solution:

    http://brontesaurus.com/2012/11/facebook-unsupported-get-request/

    The lords restricted the page privacy and want to show it count? xD

  16. rrousset
    Member
    Posted 11 months ago #

    Thanks Claudio for your help!

    The Lord is stingy!

Reply

You must log in to post.

About this Plugin

About this Topic

Tags

No tags yet.