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Social Count Plus
[resolved] FB not updating (16 posts)

  1. melvindrbk
    Member
    Posted 7 months ago #

    First of all, let me thank you for this awesome plugin, its a life saver. i'm having problems with Facebook counter, its not updating properly. its been stuck in the same number for a week. Here's my site.

    http://wordpress.org/plugins/social-count-plus/

  2. Claudio Sanches
    Member
    Plugin Author

    Posted 7 months ago #

    This ok.
    Problem may not be in the plugin but on Facebook.
    Facebook takes time to update the count.

    But tell me your facebook ID number that appears there and I check.

  3. melvindrbk
    Member
    Posted 7 months ago #

    Ok I fixed it already, thanks. I was Facebook App ID, no the page ID.

  4. Claudio Sanches
    Member
    Plugin Author

    Posted 7 months ago #

    happens xD

  5. mikomani
    Member
    Posted 7 months ago #

    Claudio,
    Thanks for creating this plug! One of the best plugins I have ever used!

    It used to work perfectly for a month or two (I would have been happy if it updated the counters more frequently, but otherwise, it was perfect).

    However, 2 weeks ago, the FB Counter froze and has never changed since then.
    I read all of your FAQ and support forums, I tried every trick I could think of and waited >1 day each time to see if the cache is cleaned and the counter restarts, I uninstalling, I tried putting in a new FB Page ID (for a completely different FB Page...), I changed the my FB Page ID in my Theme's settings for 1> day, I deleted and recreated my FB App ID, I tested my FB App ID on other plugins, Everything I could think of to clear the cache and restart yielded no results and my FB is still frozen.

    Please can you advise?
    Thanks again!

  6. andresdez
    Member
    Posted 7 months ago #

    Hi,

    I used the plugin in http://www.asodehim.com, and facebook likes remains "0".

    I did it today 21/09/2013, I don't know if I have to wait, but it seems strange. Seetins are ok, In introduce the page FB page ID in Seetings/Social Count Plus/Seetings activating the FB option.

    I miss something?

    BR,
    Andres

  7. Claudio Sanches
    Member
    Plugin Author

    Posted 7 months ago #

    What page ID you are used?

  8. andresdez
    Member
    Posted 6 months ago #

    Hi Claudio,

    My site is: https://www.facebook.com/pages/Asodehim-Asociaci%C3%B3n-para-la-Defensa-de-los-Hipotecados-en-Multidivisa/207787172687474

    and the ID I've used is: 207787172687474

    Thanks,
    Andres

  9. Claudio Sanches
    Member
    Plugin Author

    Posted 6 months ago #

  10. Claudio Sanches
    Member
    Plugin Author

    Posted 6 months ago #

  11. andresdez
    Member
    Posted 6 months ago #

    I the faceboog page/Edit I can see:

    Página Identificador de página de Facebook
    207787172687474

    It is a page, no a group, I don't know if it has something to do here, because it counts "fans", and/or "likes"?

    it could be good idea to have a video, demo on your site to be clear about these point and to show how to proceed, it takes time, but at the end it saves time...

    Sorry i am confused at this point, but sometimes the easiest thing it comes particularly complex.

    Thanks for your help.

  12. Claudio Sanches
    Member
    Plugin Author

    Posted 6 months ago #

    He takes the likes, but as a fan called in query.
    Do not need video, is easy.
    However not my guilt you is not succeed or Facebook not returning the expected result.

  13. rrousset
    Member
    Posted 6 months ago #

    Hi Claudio,

    Thanks for this very cool plugin!

    I also encounter difficulties with Facebook count. I setup your plugin with the Facebook page ID that I find in the FB edit page : 560785447265365 for http://www.facebook.com/barrelcollection and it doesn't work. I really don't understand.

    I also try with your test link and it doesn't work http://api.facebook.com/restserver.php?method=facebook.fql.query&query=SELECT%20fan_count%20FROM%20page%20WHERE%20page_id=560785447265365

    Thanks for your help,

    Remy

  14. Claudio Sanches
    Member
    Plugin Author

    Posted 6 months ago #

  15. Claudio Sanches
    Member
    Plugin Author

    Posted 6 months ago #

    The solution:

    http://brontesaurus.com/2012/11/facebook-unsupported-get-request/

    The lords restricted the page privacy and want to show it count? xD

  16. rrousset
    Member
    Posted 6 months ago #

    Thanks Claudio for your help!

    The Lord is stingy!

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