Faulty installation disabled my WP login

  • Resolved studioajea

    (@studioajea)


    10 years, 4 months ago

    Hello,
    I installed Easy Digital Download into our website, and for some reason, now we are not able to login into our WP account. I went in through the server through FTP and deleted the Easy Digital Download folder, but that gave a different error message saying something about files not being found. So I downloaded the EDD folder again into my computer, and uploaded it through FTP back into our server. But we are still getting an error message (i think the original one that we got in the beginning)
    Here is the error message:

    Fatal error: Call to undefined function __return_null() in /home/content/68/8999368/html/wp-content/plugins/easy-digital-downloads/includes/admin/settings/register-settings.php on line 78

    What should we do so we can get back into our WP account for this website?

    http://wordpress.org/plugins/easy-digital-downloads/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Pippin Williamson

    (@mordauk)

    10 years, 4 months ago

    Your version of WordPress is too old. We require at least WordPress 3.4. Please update to the latest then try again.

    Thread Starter studioajea

    (@studioajea)

    10 years, 4 months ago

    The faulty plug in is preventing me from logging in to Word Press so I cant update the WP. I can log in through FTP and make changes directly in the files. Can you tell me what files or code to remove so it takes out the plug in?

    Plugin Contributor Pippin Williamson

    (@mordauk)

    10 years, 4 months ago

    Log into FTP and go to wp-content/plugins and rename the “easy-digital-downloads” folder to “easy-digital-downloads-2”. Once you do that, you will be able to load your admin.

    Thread Starter studioajea

    (@studioajea)

    10 years, 4 months ago

    thanks for the quick response
    but I had already removed the whole Easy Digital folder
    But it is still giving me this error message

    Fatal error: Call to undefined function __return_null() in /home/content/68/8999368/html/wp-content/plugins/easy-digital-downloads/includes/admin/settings/register-settings.php on line 78

    There must be a change that was made a different file somewhere, that is trying to call it up? How do I change that file(s) back?

    Plugin Contributor Pippin Williamson

    (@mordauk)

    10 years, 4 months ago

    If that message is still showing up, you didn’t delete the files. The only way for that message to show up still is if the files are still there.

    Do you have multiple WordPress installs on the same server?

    Thread Starter studioajea

    (@studioajea)

    10 years, 4 months ago

    oh great, it’s working now
    you were right, the files didnt’ get properly deleted
    I changed the name of the folder as you suggested and i was able to login
    Thank you!

    Plugin Contributor Pippin Williamson

    (@mordauk)

    10 years, 4 months ago

    Great!

Viewing 7 replies - 1 through 7 (of 7 total)
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