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[resolved] Fatal Error when i try to sign into admin (31 posts)

  1. kcoffin
    Member
    Posted 1 year ago #

    Hi,
    I keep getting this error when i sign into my wordpress login...

    Fatal error: Cannot redeclare class Wickett_Twitter_Widget in /home/content/23/7807823/html/main/wp-content/plugins/jetpack/modules/widgets/twitter-widget.php on line 274

    I have very basic website knowledge, however, I have signed in via FTP and set the plugin folder to ".hold" it didn't resolve the issue.

    So i aslo went in via FTP and deleted the "twitter widget" under wicket. I wasn't using it anyway.

    It still didn't resolve the issue and i am still unable to login...please help...what do i do next? (and i will need some pretty easy "how to" instructions.

    Thanks in advance,
    Kim

  2. Yesterday Twitter made some changes to their API. I don't know if that's the issue you're having right now, but I would try to access your plugin folder via FTP and perhaps instead of renaming the plugin you should just delete it.

    Then hopefully you'll be able to login and then re-install it.
    It seems strange that it would be the cause since you weren't using it.

  3. kcoffin
    Member
    Posted 1 year ago #

    I did delete the plugin "twitter widget" and it is still not working. Any other suggestions?

  4. kcoffin
    Member
    Posted 1 year ago #

    anyone? I'm still locked out...

  5. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Try deactivating all your plugins using FTP - http://codex.wordpress.org/Login_Trouble#Disable_Plugins

    If that doesn't work, try deactivating the theme you are using as well - that forces WP to use the default theme, and hopefully let you back in.

  6. kcoffin
    Member
    Posted 1 year ago #

    by deactivating, do you mean put ".hold or .deactivate" after the plugin file in the FTP?

    I have done that, and it didn't work. Do i need to close my browser or should it just work? if there is another way, please let me know.

    Thanks!

  7. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Change the name plugins to something else - no dot - try pluginsHOLD . Then yes, close your browser, clear the browser cache and try logging in again.

  8. kcoffin
    Member
    Posted 1 year ago #

    Thank you for helping...this is so frustrating.

    I changed the plugins to "pluginsHOLD" cleared the cookies and browser cache and it still is showing the same error...

    then i did the same for the theme (I am using Photocrati, if that means anything)...and it still didn't work...

    I deleted "twitter widget" and "jetPack" earlier this week.

    What do i do now?

  9. Rajesh Soni
    Member
    Posted 1 year ago #

    After you've renamed wp-content/plugins folder, can you send us a screenshot from the Plugins page (WordPress backend)?

    It's typically: wp-admin/plugins.php

  10. kcoffin
    Member
    Posted 1 year ago #

    like this? or from the FTP site?

    /Users/kim2/Desktop/Screen Shot 2013-03-11 at 3.27.12 PM.png

  11. kcoffin
    Member
    Posted 1 year ago #

    k that didn't work. how do i post a screen shot on here?

  12. Rajesh Soni
    Member
    Posted 1 year ago #

  13. kcoffin
    Member
    Posted 1 year ago #

  14. Andrew
    Forum Moderator
    Posted 1 year ago #

    You may find Snaggy an easier and more convenient service for screenshotting.

  15. kcoffin
    Member
    Posted 1 year ago #

    ///Users/kim2/Desktop/Screen%20Shot%202013-03-11%20at%203.33.29%20PM.png

  16. Rajesh Soni
    Member
    Posted 1 year ago #

    That link is only accessible to you. You need to post a publicly-accessible URL.

    Try Andrew's suggestion about Snaggy, or Jing (techsmith.com/jing)

  17. kcoffin
    Member
    Posted 1 year ago #

    http://snag.gy/HG5YI.jpg

    hope this works...

  18. Rajesh Soni
    Member
    Posted 1 year ago #

    Yes that worked.

    I need a screenshot of http://yoursite.com/wp-admin/plugins.php (replace yoursite.com with your actual site).

  19. kcoffin
    Member
    Posted 1 year ago #

    and this is the other one i took...

    http://snag.gy/Hev2K.jpg

  20. Rajesh Soni
    Member
    Posted 1 year ago #

    Okay that looks good too.

    Now what happens after you try to login?

    Do you still see that error (or any other error)?

    If you do, please send a screenshot of the entire page where you get any errors.

  21. kcoffin
    Member
    Posted 1 year ago #

    Oh my gosh! i'm in!

    What do i do now to make sure i'm not blocked out again?

  22. Rajesh Soni
    Member
    Posted 1 year ago #

    Sounds good!

    Now you can create a new folder, plugins under wp-content (where you already have pluginsOLD).

    Copy each folder that's inside of pluginsOLD to the new plugins folder one-by-one, and check for any errors each time you do that.

    This way, you'll figure out which plugin is causing that error.

    Good luck

  23. kcoffin
    Member
    Posted 1 year ago #

    Thank you so much!

    I create the new folder through the ftp backend correct? not my dashboard right?

  24. Rajesh Soni
    Member
    Posted 1 year ago #

    Yes FTP.

  25. kcoffin
    Member
    Posted 1 year ago #

    Now my regular login page is still giving the original error. Is that what you would expect? When will that go back to normal and allow me to sign in?

    And you said to add the old plugins to the new folder one by one, i get that, but how and where do i check for errors each time i add a new plugin?

  26. Rajesh Soni
    Member
    Posted 1 year ago #

    How many plugins did you move to the new plugins folder?

  27. kcoffin
    Member
    Posted 1 year ago #

    I haven't moved any yet.. or created a new plugin folder...just wanted to make sure i had it straight before i went ahead

  28. kcoffin
    Member
    Posted 1 year ago #

    well, i have it working and i loaded a plugin from my dashboard no problem and no errors.

    but now i want to load one of my old plugins from my "pluginHOLD" file via FTP to my new plugin folder. how do you move one plugin to the next? I am unable to see the new plugin folder once i am in the old "pluginHOLD"

  29. kcoffin
    Member
    Posted 1 year ago #

    it all worked out... Thank you again for your help!

  30. Andrew
    Forum Moderator
    Posted 1 year ago #

    @Rajesh Soni - Wow nice dedication to this thread! Also nice dedication all-round to helping people out :)

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