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Fatal Error I cannot access!! Pls hLp Me (4 posts)

  1. akanightporter
    Member
    Posted 2 years ago #

    I cannot access my site after installing visitor maps plugin by Mike Chalis? no one can access it and I have no way of reaching the dashboard or even deleting the entire site and starting fresh?

    all I see is this :-

    Fatal error: error traversing GeoLite City database file - perhaps it is corrupt? Try reinstalling it. in D:\Hosting\8792408\html\wp-content\plugins\visitor-maps\include-whos-online-geoip.php on line 454

    Please advise on what to do?

    I host with godaddy? 1st mistake im sure....happy to re-host with wordpress if this can be resolved.

  2. Mike Challis
    Member
    Posted 2 years ago #

    The geoip database is 30Meg.
    Your server probably does not have enough free memory to run the geoip database.

    You can FTP to your wordpress plugins directory and delete the /visitor-maps/ folder. This will remove the plugin and the geoip database.

  3. akanightporter
    Member
    Posted 2 years ago #

    Thank you Mike, as always your service and support is legendary. I used the visitor map option for over a year and after re-hosting with godaddy I had to reload all the widgets. This is the result. Not enough space eh?

    Im going to switch to blue host and hopefully have a trouble free life. Also i think its long over due that I send you a donation for all your work and support with the plugin over the years.

    I look forward to seeing my red dots again soon.

    Respectfully

    Scott

  4. akanightporter
    Member
    Posted 2 years ago #

    I did exactly as you said and the site is now up and running again......once again thank you mike.

    lol

    its probably the easiest fix you've ever assisted and im looking like a serious green horn....

    :-)

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